TECHNICAL SKILLS

• RHEL/CentOS/Linux, VMware, Microsoft Windows and Server, IneoQuest FTP Microsoft Office, SharePoint, OneNote, TechNet, IneoQuest monitoring, ECMS DocShare Netcool, Remedy, Service Desk, TrackIt, ServiceNow, Team Support, Control Point,
• Ops Console, CMG Portal, Nagios, WhatsUp Gold, Nocboard, OpenText Content Server CLI, SCP, SSL, IGMP, SMTP, KSH, BASH, HTML protocols/light scripting/
• VROC Change Control Scheduler, VROC Maintenance Calendar, Change Requests, OpenText Putty, Reflection X, SecureCRT, VNC, TCP/IP Networks, Networking, Routing
• Enterasys Switches, Support of large data centers, MySQL, MySQL Workbench, JIRA, Confluence, Salesforce Capitalization forms, Git

PROFESSIONAL EXPERIENCE

Confidential - Denver, CO

Video Systems Ops Engineer

Responsibilities:

• System administration of the various subsystems powering multiple content delivery applications
• System monitoring via Sensu, visualizations/dashboards, log aggregation via Splunk
• Team collaboration tools such as JIRA and Confluence.
• Working with RHEL, CentOS, Windows Server 2008, 2012, Jenkins, & Ansible playbooks
• Experience working in a team (interacting with other engineering teams (architecture, software development, QA, security, networking, etc.)
• Configuring/updating RHEL/CentOS, WIndows Server security patches in various environments.

Confidential - Littleton, CO

Lead Engineer - Video NOC

Responsibilities:

• Support operations in all Prism Head Ends in all Confidential territories. Responsible for multiple Linux Servers, MySQL Workbench databases, bash scripts and IneoQuest Technologies.
• Lead Engineer for national Prism IPTV, and over-the-top real time monitoring surveillance systems and reporting (IneoQuest servers and probes).
• Technical support for changes and software/firmware installations/upgrades, server configurations for IQ, IPTV Prism, Video Head End Operations for entire legacy Qwest 14 state region and transport functions.
• Providing 24x7 on call support to ensure all processes, procedures and tools are used to help keep a stable video production environment.

Confidential - Broomfield, CO

Systems Administrator

Responsibilities:

• Supporting government employees on VMware Vsphere 5.1 on Windows XP/2007 Enterprise environments.
• Administering Active Directory, Exchange, NFS, DNS, SSH network protocols, Windows 2008 Server, and monitoring NAS/SAN storage via Dell EqualLogic SAN Headquarters.
• Utilizing VMware Horizon View and Whatsup Gold to monitor current system health, view inventory and network server availability.
• Racking/configuration of servers, cabling, configuring ports and switches.
• Configuring backups via Symantec NetBackup, resolving tickets, documentation, backup tape rotation, and on-call 24/7 support.

Confidential - Colorado Springs, CO

Linux Systems Administrator

Responsibilities:

• Implemented a Global user migration from local workstations to a SAN Storage Netapp involving Red Hat Network Satellite and Spacewalk Systems Management solution servers.
• Upgrading all users to CentOS 5.7 Provided Linux support for engineers including but not limited to custom installations and configurations of multiple software packages, upgrades, kickstarts, PXE, re-imaging drives, software patching, kernel upgrades, hardware replacement, troubleshooting module library errors and logs.
• Provided support with Symantec NetBackup tape rotation, AD administration, ticket handling, and backup automation with customized bash shell scripts.

Confidential - Broomfield, CO

Media NOC Engineer

Responsibilities:

• Linux server administration, deployments, builds, and upgrades for 10,000+ Server Content Delivery Network. Troubleshooting server hardware/software. Provided 24x7 alarm responses for CDN network alarms via Nagios monitoring tool. Supported global on-site field engineers with hardware repairs and replacements that cannot be recovered through network repairs in a high speed internet Head End environment. Ticket handling and
• SharePoint documentation and developed best practices for troubleshooting and alarm response through existing documentation or via TechNet.
• Provide technical support and troubleshooting for language translation software packages in a Windows 2003 Server, XP and Windows 7 environment via Service Desk. Assisted and trained clients on various language software packages via Skype and GoToMeeting.
• Performed data transfers, disk imaging, hardware replacement and software installation/setup, installed peripherals and software all within a highly secured Windows 2003 server environment.

Confidential - Aurora, CO

Windows System Administrator

Responsibilities:

• Performed data transfers, disk imaging, hardware replacement, installation, and customized setups all within Windows 2003 server environment.
• Provided user and server support for Solaris/UNIX via Netcool, Remedy, Control Point and Service Desk requests including, Sitescope, system configurations, application/tool support, system performance, kickstart, PXE, monitoring/tuning. Administration of Oracle and MySQL databases. Data restores via Legato and VERITAS Netbackup. Effectively evaluated and prioritized mission critical infrastructure outage issues with minimal supervision. Collaborated with different parts of the organization to escalate customer and/or server issues while staying focusing on exceeding SLA's and current ITIL standards.
• Administered local medical offices and veterinarian clinics. Performed installation, formatting, partitioning, troubleshooting and configuring desktop and laptop systems, workstations, peripherals, and other technical equipment. Setting up Outlook accounts, workgroups, firewalls, wired and wireless routers, and file and print sharing. Communicated technical information to both technical and non-technical staff. Provide training, recommend hardware and software solutions, including new acquisitions, upgrades. PC setups, windows software patches, upgrades, anti-virus/spyware, and backup/restores.

Confidential - Denver, CO

Technical Design Manager

Responsibilities:

• Handled multiple clients which included, setting up, configuring and printing Direct Mail ads for casinos in Black Hawk and Central City.
• Designed letters and logos for preparation of off-line printing on Xerox printers.
• Programming in JSL, FSL, and PDE's. Responsible for client contact, job tracking, project planning, software and hardware troubleshooting, installs, upgrades and repairs.