We provide IT Staff Augmentation Services!

Teaching Assistant Resume

2.00/5 (Submit Your Rating)

Boston, MA

Hire Now

TECHNICAL SKILLS

Operating systems: Linux/Unix, CISCO IOS

Network Tools: Cisco Packet Tracer, PUTTY, Wireshark, VMware

Network Protocols: HTTP, SSL, DNS, TCP/IP, UDP, IPv4/v6, ICMP, ARP, DHCP, RIP, EIGRP, OSPF, HSRP, IPSEC, VPN, ETHERNET, CSMA/CD, VLAN, STP, ACL, NAT

Wireless: GPRS, 3G, LTE call flows and architecture

Network elements: SGSN, GGSN, MME, SAEGW, DNS, HLR/HSS

Languages: Python, Shell scripting (Bash)

PROFESSIONAL EXPERIENCE

Confidential, Boston, MA

Teaching Assistant

Responsibilities:

  • Resolved the technical difficulties that the student faced during their project completion
  • Mentored the students during TA sessions and halped them understand basic networking concepts like TCP/IP; HTTP; Ethernet; Routing and Switching
  • Assisted professor for grading projects, exams and designing new projects like building bridges in Python

Confidential

Network Operations Engineer

Responsibilities:

  • Monitored, troubleshot and analyzed the issues in Packet Switched core network, ensuring a healthy network
  • Handled critical customer data complaints, and technical issues as the Shift Manager
  • Raised and resolved major incidents by quick investigation and prioritizing the issue within the given SLA (15 minutes)
  • Minimized revenue loss of the clients by 50% by resolving major incidents within the SLA of 2 hrs.
  • Responded to the customer escalations and issues in a quick span of time resulting in fast restoration of the Internet services for them
  • Received client appreciation for working efficiently in team to increase incident resolution rate from 30% to 72%
  • Prepared documents to counterattack network outages for the team and trained new employees which halped in improving the team’s response time to the critical incidents

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship