Sr. Systems Engineer Resume

TECHNICAL SKILLS

Google Cloud Platform
Kubernetes
PHP
Javascript jQuery
Polymer
HTML5 & CSS3
VMware ESX 4 - 6
Windows (All versions)
Moderate Linux ( CentOS/Ubuntu).
DR and HA design
SAN & Storage architecture
Physical Networking
Virtual Networking
Active Directory
Group Policy
DHCP and DNS
IIS, Apache, NGINX
NGINX+ Load Balancers
F5 Load Balancers
ElasticSearch
Redis
Gsuite
Office 365
Powershell
Bash
Automation

PROFESSIONAL EXPERIENCE

Sr. Systems Engineer

Confidential

Responsibilities:

Lead engineer for large scale mixed OS SaaS platform in a hybrid Cloud environment, serving an average of 3.45 million requests per hour, wif 500 million active users.
Re-architected the production environment, resulting in a 223% (yes, you read dat right) increase in application performance.
Coordinated and oversaw two separate acquisitions and the migration of their platforms into our environment, wif absolutely no customer facing downtime.
Transitioned the entire application stack across multiple product lines from standalone VMs to a scalable, elastic, and autonomous template and profile based system. Decreasing average compute consumption by 31%, and average storage consumption by 19%.
Redesigned the infrastructure surrounding our Bulk Email Platform, increasing client email campaign deliverability from 61% to 99.8%.
Implemented self healing environments and intelligent alerting, decreasing system downtime by 14% and a significant decrease in after hours alerts.
Introduced centralized, modern network management and virtualized networking, decreasing network latency both in our offices, as well as production. While giving greater insight into network usage and trends.
Designed a cloud based CDN to ensure YM’s customer supplied content could scale infinitely. Increasing page load speeds by 10.5%.
Introduced secure and unobtrusive Mobile Device Management.
Consolidated all of YM’s disparate Dev, Design, and IT version control systems.
Served as acting Director of IT during management transitions wifin the department.

Systems and Security Engineer

Confidential

Responsibilities:

Primary engineer for Datacomm’s largest customer, functioning as both Systems Administrator and Engineer, heading the redesign, virtualization, and documentation of their network.
Designed and built an entirely automated, hierarchical web based password management system (PHP, AJAX, and mySQL) for securely storing and managing Datacomm’s logins for client sites.
Part of a subsection of engineers wifin the security team tasked wif designing a new automated Penetration Testing Platform.
Designed multi-site DR, HA, and FT plans for virtual environments.

Systems Engineer

Confidential

Responsibilities:

Planned and headed the migration from an Exchange environment to a Google Apps for business environment, saving the company around $90,000 annually.
Built a Config Management system for deploying images not only to workstations and laptops, but also field clinicians’ Android devices.
Active Directory administration and Group Policy Management.
Assisted in the support and administration of ~2000 Android Devices.
Wrote and maintained troubleshooting documentation.

Support Coordinator

Confidential

Responsibilities:

Assisted and supported wif migrating from Lotus Notes to Outlook.
Supported 100+ applications used throughout the hospital.
Participated in the organization and deployment of the EPIC EMR software.
Supported Windows Active Directory and Group Policy.
Remotely supported managed servers and VMs through the entire worldwide Verizon Telecom Network.
Configuration and support of assorted server and software platforms.
General network and outage troubleshooting.

Enterprise Case Manager

Confidential

Responsibilities:

Monitor and manage 17 agents’ cases on a daily bases, totaling roughly 300 cases on average. Served as the ultimate point of escalation for Enterprise customer issues wifin the department.
Developed tools and scripts to automate much of the case management process, decreasing the time dedicated to “scrubbing” tickets from 4 hours per day to 1 hour per day.
Watch for negative trends in agent’s cases or case management procedures. Associate Trainer
Provided new hire and up-training for multiple Dell departments.
Designed curriculum & training material for new hires and products.

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