SUMMARY

• I am an IT executive who builds and leads teams in transforming IT organizations into cost - effective, high- performing and results-driven entities. I am a change agent, and business partner who understands importance of efficient operations and positive customer service to successfully meet business challenges and sustained growth. I have a passion for developing talent, motivating teams to innovate and deliver breakthrough results, while creating sustainable value from existing and cutting-edge technologies, emphasizing
• Confidential: Transformed IT Technical Services Operations into a center-lead enterprise function with unprecedented results; refreshed and rebuild core, ecommerce and business partners infrastructures, designed and built numerous data centers hosting business and IT critical systems, built and supported owned and operated call centers while maintaining 99.99% availability of all business-critical systems and applications.
• Teams Development: Formed numerous technical teams responsible for architecture, design, implementation, cost estimates, capacity and support of the critical infrastructure environments (security, servers, OS, databases, networks, storage, virtualization, cloud computing infrastructure (IaaS) and platform (PaaS), monitoring, voice and disaster recovery) supporting 650 applications (Sales, Care, Order Management, Billing, IVR and Service needs for Confidential product offerings) and focusing on speed, quality and continuous improvement.
• Budget Management: Managed local and remote staff of over 250 employees and contractors across multiple states and data centers with an annual budget of ~$90M and supporting over $250M in capital initiatives. Achieved yearly budget reductions through improved IT expenditures and support, and removal of costly legacy environments.
• Vendor Management: Achieved significant cost saving by renegotiating large-scale agreements on hardware and software supporting enterprise and business initiatives, formed a cross functional negotiation team to align Oracle, VMware, Microsoft, HP, Teradata and IBM contracts, leveraging higher volume discounts, lower maintenance rates and contracts co-termination dates.
• Cyber-Security: Focused on keeping the enterprise secure and not just passing the PCI/SOX audits. Led the team for corporate-wide initiative to implement network access control in order to validate users & device baseline compliance (patch level, antivirus, etc.) prior to permitting access to the internal enterprise network over Wi-Fi, VPN and Wired-LAN.
• Strategy & Innovation: Provided vision, strategy, and direction for the Engineering and IT teams supporting and managing one of the largest infrastructure ecosystems in the world guided by six performance principles; know the customer, execute efficiently, architect for agility, focus on value, innovate, and build a team.

PROFESSIONAL EXPERIENCE

Confidential, El Segundo, CA

AVP, TECHNOLOGY ENGINEERING

Responsibilities:

• Led strategy, innovation and engineering teams in delivering 3-year roadmaps for the enterprise network and security environments saving over $18M million dollars by addressing legacy elements, virtualization transformation, x86 standards, process improvements and automation
• Led interconnect planning & design engineering teams in achieving 18% reduction in MTTI (mean-time- to-implement) of complex compute, storage and network environments delivery dates for numerous business projects in 2017 by streamlining and automating manual processes
• Led corporate expenditure program to reduce cost of hardware implementation for numerous premise locations across US and Europe; successfully delivered LAN SDI Quick-Turnaround program producing $2.7M in cost-avoidance through reuse of de-installed certified environments
• Led local and remote staff of ~250 employees and contractors across multiple countries and states with an annual budget of ~$90M and supporting over $250M in capital initiatives, identifying budget risk & gaps, interfacing downstream with implementation teams and site operations; achieved 14% budget reductions through improved IT expenditures and support, and elimination of costly legacy environments
• Led cloud data services team in architecting and engineering end-to-end data sharing services for external party cloud providers (AWS, Azure, IBM, etc.) for enterprises to share Big Data via public or private clouds to enable Data-powered communities to securely share data to solve complex analytical problems
• Led security engineering teams in delivering security services across Confidential &T for customer facing Confidential &T VPN worldwide NetBond network-based solution, Mobility and Enterprise Firewalls/IDS and Virtualized Firewalls for Confidential &T's integrated cloud
• Led technical IT teams in evaluation of emerging security, network, compute and storage technologies to architect secure solutions for business and enterprise needs; developed Work Place 2020 wireless road map across the enterprise partnering with site planning and corporate real estate teams
• Led capacity planning team in planning, forecast, evaluation and monitoring of all compute, storage and network infrastructure for Confidential &T's distributed integrated cloud supporting critical VoIP applications

SR. DIRECTOR, TECHNICAL SERVICES

Confidential

Responsibilities:

• Managed 24x7 IT Technical Services OPS team supporting Confidential enterprise; achieved 99.99% availability of all business-critical systems and applications
• Led the Technical Services team in successful integration of Confidential and Confidential &T critical infrastructure after the approval of the $50B merger between two companies; received President's Award for the flawless execution
• Led design and build-out of BI and Hadoop environments for Confidential enterprise utilizing dual active- active, capacity on demand Teradata environments supporting Enterprise Data Warehouse and RIO/CRM scheduling and routing for field services and operational use
• Led the infrastructure design team in development and implementation of internal cloud Compute Ready Infrastructure supporting 180% burst in production transaction volume of capacity growth and deployed external cloud supporting flexible development and test environments
• Led the security infrastructure team in development and implementation of secure environments protecting data, tenants and applications within internal private cloud
• Led the technical services OPS teams in meeting business demand for all IT and Business critical applications such as Billing, CRM, Offer and Order management, Call Centers, Enterprise Payment, Confidential .com, SAP, Scheduling and Routing, Enterprise Credit Scoring, BI systems and Data Centers delivering sufficient capacity under peak loads within defined capacity and project budgets

DIRECTOR, TECHNICAL SERVICES

Confidential

Responsibilities:

• Led the voice operations team in implementation and management of call centers and field services Avaya voice environments with 99.99% availability for the enterprise
• Led the infrastructure design team in research of new and emerging network, voice and video technologies to meet business goals and reduce operational overhead
• Led the network team in evaluation and selection of appropriate Telecom vendors through detailed analysis and RFP process
• Led the strategy and network operations teams in developing LAN, MAN and WAN architecture for achieving business uptime in alignment with required service levels, and to facilitate business continuance, and disaster recovery
• Led the design and network teams in build-out of MPLS infrastructure for e-commerce, call centers and data centers environments
• Led the network, voice and video operations teams through various process and technology upgrades and provided operational leadership during the implementation of the VoIP call centers infrastructure
• Led day-to-day operational data & voice teams in supporting data centers, call centers and campus environments
• Led the strategy team in planning, analyses and budgeting of technology infrastructure advancement while applying best practices for lowering total cost of ownership
• Led the network and voice implementation teams in build-out of numerous collaboration systems throughout the enterprise increasing interactions between employees Confidential remote sites while reducing travel costs

SR. MANAGER

Confidential

Responsibilities:

• Managed network services organization responsible for enterprise LAN, WAN, Network Security, Engineering, E-commerce, MPLS, VoIP, Business Partners, Call Centers, Broadcast Engineering sites, Data Centers, Remote sites, Home Services, Security and Wireless Infrastructure
• Led network services team in achieving 99.99% uptime availability of the networking infrastructure supporting critical systems
• Managed network strategy team in development of strategic direction via innovative sourcing and deployment strategies
• Led the network team in gaining expertise in emerging technologies, and contribution to the development of blueprints and infrastructure designs
• Led the network implementation team in build-out of 250 projects per year, on time and on budget
• Led the network security team in defining network solutions to protect customer's data, company's integrity and compliance with all regulatory bodies (SOX, PCI, etc.)
• Led the network design team in ensuring that the network designs, capacity planning, hardware and software agreements met all requirements including availability, performance and budget

Confidential, Tustin, CA

MANAGER

Responsibilities:

• Led the team to increase reliability, availability and efficiency of the infrastructure systems supporting integrated circuits development (DSPs, DLPs, etc.) for consumer and military products
• Led the team in integration of numerous acquired sites into Confidential environments
• Led the team to create a global client backup strategy for a cost effective, enterprise wide and consistent approach to reduce impact to the business due to loss of intellectual property
• Led the team to expand infrastructure in the Data Centers to support engineering compute environments
• Supported migration of the Confidential ' financial systems to SAP architecture
• Contributed to development of Western Region Architecture strategy incorporating multiple business units
• Provided extensive cross training to Western Region personnel for effective support and administration of key infrastructure technologies
• Mentored team members on deployment and support of new technologies to increase reliability, efficiency and reduction of unscheduled downtime