SUMMARY

• Proven leader with excellent communication and interpersonal skills in addition to exhibiting the required traits needed to demonstrate a strong contribution to the organization.
• Demonstrates personal commitment and learns continuously while incorporating professional traits in order to maintain an organized, ambitious, innovative, accountable and reliable consciousness to achieve optimal results in a fast - paced environment with constantly changing technologies.
• Exceptional analytical skills required for examining data & equipment while resolving possible oversights and pitfalls to achieve desired outcomes

PROFESSIONAL EXPERIENCE

Confidential, Tucson, Arizona

Advanced Operations Engineer

Responsibilities:

• Identify and resolve a variety of SIP, VoIP, network and security issues including but limited to call quality, call routing, phone registration, inbound/outbound calling, caller ID, calling features, LNP transfer, voicemail, Speed Dial, conferencing, Auto Attendant, port forwarding, Black & White listings, routing (BGP, MPLS, PPP, GRE, OSPF, Frame Relay, switching (STP, VLAN, Ether Channel), VPN (IPSec, PPTP, L2TP, SSTP, RA, L2L, etc)
• Troubleshooting numerous VoIP and SIP issues including codec mismatches, voice trunk registration, ANI/DNI substitution, header transformation, DTMF, echo cancellation, fax modem integration, sip server and registrar server communication, POTS/FXS lines Creating, editing and maintaining Python scripts
• Demonstrated expertise in using network troubleshooting and monitoring tools such as WireShark, Oracle Palladion OCOM, NetFlow, SNMP, NMAP, DIG
• Implemented and troubleshot QoS implementations to ensure service quality including: Layer 2 & Layer 3 classification, class based weighted fair queuing (CBWRQ), Policy Maps, MPLS Traffic Shaping Performing numerous high availability deployments for unified communications platforms including voice and data automated failovers
• Deploying high availability services and features with the use of IP SLA, probing, route tracking, floating static routing, backup interfaces, backup dialer interfaces and aggregation Managing the monitoring of Service Provider core network alerting and advanced event notification platforms (Nagios and Solarwinds Orion) for enterprise, corporate, remote office and branch customers Deploying and troubleshooting SBCs, SIP trunks, PBX's, voice gateways, firewalls, switches Implementing and supporting SD-WAN solutions for enterprise and corporate customers using cloud network, automation and Orchestration platforms
• Migrating and maintaining ISP VPN deployments for enterprise, corporate, remote office and branch office deployments utilizing MPLS L3VPN, Frame Relay (overlay), GRE (overlay), DMVPN, IPSec site to site and SSL Remote Access
• Configured, maintained, and supported Provider Edge and Customer Edge MPLS deployments using static/default, OSPF and BGP routing between PE and CE devices Troubleshooting complex WAN deployments and technologies including: MPLS, MP-BGP, PPP, PPPoE, PPPoA, Frame Relay, ISDN
• Ensured routing separation and segmentation utilizing Virtual Routing and Forwarding (VRF) and Virtual Device Contexts (VDC) on a customer to customer basis Performed layer 3 and above network security and hardening using CBAC, Packet Inspection, Stateful Inspection, Zone Based Policy Firewall rules, Modular Policy Framework Performed layer 2 network security and hardening using port security, DHCP Snooping, BPDU Guard and segmentation (VLAN, private VLANs, blocking intra-port communication)
• Created and implemented applications for support and engineering teams
• Planned, designed, constructed and demonstrated working application prototypes intended to put forth the ideas of leveraging key programming technologies to assist in resolving daily support tasks including automation in analyzing VoIP call issues, parsing logs, as well as full stack configuration, archiving, and geolocation analysis platforms

Certified Network Engineer

Confidential

Responsibilities:

• Oversaw and managed dedicated managed services infrastructures and platforms including the creation and management of alerting, active monitoring, policy modules, templates, and cloud services Planned, implemented and maintained Cisco UCS server infrastructures integrated with Windows 2012 R2, VMware ESXi 5 and vSphere 5.5
• Monitored and supported numerous corporate server clusters virtualized within a VMware environment Implemented Cisco CUCM and legacy CME unified voice platforms Maintained and supported PaaS and IaaS platforms within managed services environments Maintained client network infrastructure and monitored client networks to ensure network availability Configured and implemented complete production ready server and virtualization architectures Deployed, configured and maintained complete network and telecommunication infrastructures Provided assistance with support desk duties including providing clients with client end services and support in the form of remediating system under performance, application installation and uninstallations, user account and profile creations, email remediation and configuration, user mailbox creation, anti-virus installations, upgrades, license renewal and/or removals, fax installation, network troubleshooting and repairs Created essential documented step by step tutorials, procedures and highly detailed network diagrams for deployment of advanced implementations

Confidential, Tucson, Arizona

Computer Network Administrator

Responsibilities:

• Performed daily; in person, site visits servicing numerous companies and clients computer and system networks driven by Microsoft Server infrastructures
• Troubleshot various application and server side issues
• Accommodated customer requests regarding tasks including but not limited to creating domain user accounts, emails, and desktop profiles; installing software (often Daemon based i.e. Server/Client software), implementing network wide virus remediation and system update plans, establishing phone email integration, configuring network printers, deploying and mapping network shares, assigning user and group permissions, establishing virtual connections and remote access, etc.
• Composed detailed service summaries; sent to designated clients, outlining tasks completed following service visits
• Composed detailed knowledge Base entries detailing newly implemented site wide configurations as well as remediation or troubleshooting solutions to known problems

CMS, Content Developer

Responsibilities:

• Setup, maintained and updated client websites Reviewed and revised complex websites powered by Cold Fusion, JQuery, AJAX, SQL, HTML and CSS code
• Provided HTML debugging and coding support
• Demonstrated proficiency with multiple CMS platforms and adhered to an approved format dictated by formal site maps
• Organized content including image files and Portable Document Formats, within the Windows 7 file system
• Created and implemented blog content, image galleries and interactive widgets
• Provided technical assistance for MS Windows Server 2003, MS Exchange Server 2008, MS SQL Server 2008, and ProLaw 11
• Provided troubleshooting assistance for server hardware and clients
• Created technical documentation for server hardware (Dell Power Edge T310, Dell Power Edge 1750, and HP ProLiant ML 330).
• Constructed detailed price comparisons, system requirement analyses, and license reports on network hardware and software
• Designed network maps