TECHNICAL SKILLS

Virtualization: VirtualBox, VMWare vSphere ESXi 5.5 - 6.5

Networking: DHCP, DNS, WSUS, NTP, Print Server, SSH, TCP/IP, VPN, Cisco Routing & Switching

Operating Systems: ESXi, Linux (OpenSUSE, Fedora, & Ubuntu), Windows 3.11 - Windows 10, Windows NT Server - Server 2019, Novell Netware 4.1, Microsoft Exchange 2010 & 2013

Scripting: BASH shell

Software: Microsoft Office Suite, Microsoft VISIO, WordPerfect Office Suite, Open Office, LibreOffice, Samba, Solarwinds Helpdesk, Manage Engine Service Desk Plus, BMC Remedy, BMC TrueSight, BMC BladeLogic Server Management

Hardware: EMC storage, Synology storage, Exablox storage, Dell servers, Cisco UCS servers, HP servers, IBM servers, Lenovo desktops & laptops, Dell desktops & laptops, Panasonic laptops, Cisco routers & switches, Cisco Meraki security appliances

Web Technologies: CSS, HTML

PROFESSIONAL EXPERIENCE

Confidential, Kansas City, MO

Windows System Administrator

Responsibilities:

• Microsoft Server 2008-2019 server management in Enterprise environment
• Microsoft Server 2012 WSUS migration to Microsoft Server 2016
• VMWare vSphere ESXi 6.5 virtualization management of VMs
• Evaluate and Install server software, operating systems, and miscellaneous patches using BMC BladeLogic software
• Provide Tier III support for hardware and software with BMC Remedy ticketing system maintaining SLA requirements
• Upgrade and configure server devices from multiple vendors
• Assist in security vulnerability assessments and remediation of STIGs to maintain FedRamp and IL4 security requirements
• Create and update technical documentation for hardware and software
• Project collaboration with team members and other teams within teh organization

Confidential, Kansas City, MO

Network Administrator

Responsibilities:

• Microsoft Server 2003, 2008, 2012 Active Directory management, Server 2003 & 2012 DHCP, DNS, GPO, WSUS, NTP & Print Server management
• Microsoft Server 2003 DHCP migration to Microsoft Server 2012
• VMWare vSphere ESXi 6.5 virtualization management of hosts and VMs
• VMWare Site Recovery Manager in conjunction with EMC RecoverPoint management for Disaster Recovery
• Storage management for EMC Isilon (OneFS, InsightIQ, data tiering), EMC VNX 5600 (Unisphere), EMC XtremIO (Unisphere), EMC Avamar (Backup & Recovery Manager)
• EMC Avamar/Data Domain configuration and management utilizing Avamar clients, VMWare plugin, Microsoft Exchange client, and SQL plugin integration for data backup
• EMC SourceOne email and information archiving
• WSUS patch management and deployment
• Manage Engine Service Desk Plus Helpdesk ticketing system technician
• Entrust IdentityGuard Administration for two-factor authentication
• Microsoft Exchange Enterprise 2013 email administration
• Netmotion Mobility administration
• Titan and H1 MDC in-car system & COBAN wireless support
• Tier III support
• Remote support via RDP & Remote Assistant
• Create and update technical documentation for hardware and software
• Project collaboration with team members and other teams within teh organization
• Technology training for new employees

Sr. IT Support Technician

Responsibilities:

• Troubleshoot and resolve embedded system, desktop, server, and network hardware and software issues
• Local and remote technical support for employees to executives via telephone, email, and in-person
• Security administration for multiple pharmaceutical production software’s
• Microsoft Server 2003, 2008, 2012 Active Directory Maintenance, Server 2012 DHCP, DNS, GPO, WSUS, NTP & Print Server installation, configuration, and maintenance
• VMWare vSphere ESXi 5.5 & 6 virtualization management of hosts and VMs
• Assisted on upgrade of VMWare vSphere ESXi 5.5 to vSphere 6
• Assisted in installing and configuring ESXi 6.0 hosts
• Assisted in installing and configuring ESXi VMWare vCenter Server 6.0 Appliance
• Configured ESXi hosts to connect to NFS storage.
• Synology RackStation RS815 NAS management & Exablox OneBlox 4312 NAS installation, configuration, & management
• EMC Unity 300 SAN storage installation, configuration, & management for VMWare backend storage of VMs
• Data Domain DD2500 installation, configuration, & management for retaining multiple years of VM snapshots
• Management of system backups utilizing Veeam Backup and Replication
• Installation, configuration, and management of enterprise virus protection utilizing Symantec Endpoint Protection
• WSUS patch management and deployment
• Spiceworks & Solarwinds Helpdesk ticketing system technician
• Agilent Technology OpenLab Software administrator
• Team member infrastructure overhaul utilizing HP ProLiant DL380p Gen 9 servers, Cisco Nexus N9K core/distribution switches, Cisco 2960x access switches, Cisco Meraki MX84 security appliance, & Cisco Meraki MS18 WAP
• Cisco network switch configuration via CLI
• Network infrastructure documentation using Microsoft VISIO 2010
• Create and update technical documentation for hardware and software
• Network cabling infrastructure installation team leader
• Corning UniCam fiber termination technician
• Honeywell Access System administration using Win-Pak 4.0

Confidential

Owner/TEMPPrincipal Consultant

Responsibilities:

• Troubleshoot and resolve desktop and server hardware and software issues
• Local and remote technical support for clients via telephone, email, and in-person
• Network Administrator utilizing Microsoft Server and Linux server distributions to include Virtual servers
• Design, install and setup Local Area Network (LAN)
• Microsoft Server 2000, 2003, 2008 Active Directory moves, adds, and changes to forests, domains, OUs, groups, and users
• Microsoft Exchange Server 2010 user management
• Design and install cabling for networks and phone systems (Twisted pair, fiber, coaxial)
• PC troubleshooting and repair on Dell, HP, Compaq, Lenovo and many other brand laptop and desktop systems
• Database design utilizing Microsoft Access
• Taught basic to advanced computer classes