SUMMARY

• Over 10 years of experience with Cisco Unified Communication, Telepresence and Cisco Networks
• Programmed over 15 UCCX applications
• Extensive Cisco UC architect and re - architect experience for sizable company
• 14 years LAN/WAN, 6 yrs Active Directory /MS Exchange,
• Network/PC Security, Routers, VPN, DMZ, ASA Firewalls, Disaster Recovery incidents, analyzers, Sniffers, Anti-Spam
• Extensive versatile IT related courses university degrees and certificates including Several leaderships, project management and ITIL courses
• 10 yrs. Programming and deploying financial systems
• Project Management, Project Lead and Network Management experience
• Excellent problem solving, planning and organizational skills
• Excellent communications and presentation skills
• Multilingual with some basic French

TECHNICAL SKILLS

• CUCM, CUC (Unity), IMP ( 8.5, 10.5, 11.5), IOS-XE, ISR, CME/CUE
• CMS, VCS-E,VCS-C, Crestron, Polycom,TCS, TMS, CMM, Expressway, B2B, MRA, WebEx Teams, Jabber, IX/DX/SX, WebEx/Jabber/Spark
• 4331,4431, NEXUS 9k, VG224, VG204, VG301, C2961, 3952PCP, PCA, Prime infrastructure
• Bogen, InformaCast, Valcom, AIPHONE88XX, 89XX, 97XX, 95XX, 69XX,79XX
• SIP, H323, CUBE, MGCP, SCCP, ILS, JTAPI, XMPP, CUIC, CTI
• NEXUS 9K, Cisco Firepower, Palo alto, Fortinet, Fortigate, Cisco ISE, F5
• Exchange 2000/ 2003/2007, MS-IIS, AD, GPO, DNS, DHCP, DFS, TS, NDS, RDC, LDAP tools, MS-SQL
• WLAN,, SD-WAN, RADUIS,, VLAN, WiMax, WiFi,802.16, 802.11, AMPS, GSM, CDMA, CDMA 2000, MPLS, VPLS, BGP, EIGRP, OSPF, RIPv2
• ESX5.x, vSphere 5.x, VMware, Workstation/Player, MS- Clustering, NAS/SAN, RAID, UCS
• Solarwinds, AAA, VPN, TLS, SSL, PGP, RTMT, PRTG, SNMP, IP SLA, Wireshark, RMON, ASA/PIX DMZ, Barracuda (anti-spam), https, digital certificates, group policies, roles

PROFESSIONAL EXPERIENCE

Sr. Network Administrator

Confidential

Responsibilities:

• Deployed and architected Cisco Confidential and UC infrastructure for over 45 sites across Canada:
• Configured Routers, ISRs, SRST, VG, and Switches
• CUBE, H323, SIP, MGCP B2B HA
• QoS, traffic shaping, and HA optimization on Cisco ISR and Fortinet Routers
• Setup Paging and night ring systems integrated them with Cisco UC: Bogen, Infomacast
• Jabber deployment for desktop, I - Phones, Adroid, MRA via Expressway
• Setup and administered CMS, CMM, TCS, TMS, Expressways, WebEx, WebEx teams, and VC units
• Took the lead in organizing and setting up the Confidential infrastructure for the town hall events
• Organized town hall events
• Directed, trained the network team on managing town hall events provided the detailed documentation to achieve perfect and seamless town hall events experience
• Updated successfully and seamlessly all types of Cisco UC and Telepresence servers
• Setup and Administered VmWare UCS M2, M4 appliances
• CUCM, CUC, IMP from 8.5 to 10.5 to 11.5
• UCCX 8.5, 10.6, 11.6, Media sense,
• PCP, PCA, InformaCast,
• PCP, PCA
• Programmed IVR and Call centers (over 15 UCCX applications):
• Technologies: Fineness, CAD, Supervisor Desktop, UCCX scripts, Media Sense
• Achievements: Call monitoring/Call recording, redundancy, Integrated Web Serves, database servers, F5, Firewalls to IVR programming
• Migrated and re-architected the Cisco Confidential from PRI and FXO to SIP
• Worked with service providers on the design of a joint SIP redundancy solution
• Programmed and architected the redundant sip trunks each for a Canadian province
• Re-architected CUCM and sites to accommodate migration dial plan from site based PRI to province based SIP architecture
• Implemented the SIP 911 addresses per DID
• Programmed the ISR 4431 B2BHA, C2921 for SIP redundancy
• Configured and deployed Cisco PCP architected and managed the automated provisioning cycle and work flow for Confidential services
• Documented and trained the service desk, Refinery and TGP teams on the use of PCP and the Confidential provisioning work flow
• Achieved: 99.99% KPI, less tickets and less people needed to do Confidential provisioning
• Migrated Confidential servers from one data center to another:
• Designed, architected and executed the migration plan
• Installed Subscribers, and re-architected dial-plans, MGRL, sites, and Telepresence migrated one site at a time
• Migrated the UCS-m2 and UCS-M4 to IBM pure-flex in different datacenter
• Re IPed all the Confidential servers over 35 of them
• Integrated Confidential servers with AD/Exchange / Office 365 /
• CUCM, CUC, PCA, PCP, CMM, CMS, IMP

Network Administrator/Consultant

Confidential

Responsibilities:

• Created SIP trunk that connects Asterisk to CME
• Programmed the IVR using BACD and created the connection to PSTN simulator via T1 line
• Set up Windows 2008 Active Directory, DNS/ IIS, OU with different group policies
• Installed and set up vSphere, ESX 4.1 clustered servers, SAN storage, DNS, vClient and Active Directory
• Converted successfully physical servers to virtual servers
• Installed WiMax base stations (redline) and connected them via Horizon Compact back haul microwave link
• Set up the SC (sector controller) UL, DL, Service flows, Service Classes, Cyclic prefix, Operating frequencies on the SS (subscriber)
• Calculated the link budget, cluster size, system capacity for full coverage, radio channels available, received signal level, modulation scheme vs signal levels.
• Configured the VLANs, the Qos on the switches, the routing OSPF, Frame Relay point to multipoint
• Set up VPN and tunneling using GRE/IPsec, PPP, RIP v2
• Troubleshot the Confidential issues, set up Cisco Ip phones, (Xlite) when user was unable to make or receive calls
• Set up and troubleshot the Linux Ubuntu 10 and Fedora 15 to act as Linux servers and installed and trouble- shot (Xlite) application, Asterisk PBX, set up firewall, and Samba
• Upgraded the IOS of the routers and Switches and installed interface cards
• Configured the ASA firewall setting up the DMZ, NAT, Access lists, and conduit policy between 3 different branches across an internet cloud to make all different branches access the DNS and WEB servers
• Set up successfully Ubunto to work as a DNS server, installed BIND9, created zones, A records & NS records
• Set up SNMP on the switches, router & servers & used Wireshark to monitor packets and troubleshoot network problems
• Used Solarwinds Engineering edition to compare the running vs Start-Up Configs on the Routers and switches and monitor CPU load, and Browse the network and used the MiB tree to get details about different network components, test router password security and check DNS server IP addresses

Network Administrator/Consultant

Confidential

Responsibilities:

• Supported clients on sites & remotely: Calling Card company, Collecting Agency, Law Office, Food Industry,
• Implemented MS-clustering for MS-IIS server and set up the quorum, NAS storage
• Set up Windows Enterprise Server 2003 on HP ProLiant x86 2U, Scale-up Servers
• Implemented data replications using DFS and MYSQL database replication
• Troubleshot customers Router, connectivity issues, set up ports tunnels and installed patches and upgrades
• Set up Routers, Firewalls, external shared Installed SOHO wireless network and set up the firewalls and wireless print servers
• Installed NAS (synolgy) and set up the LUN, ISCSI and RAID /mirroring for customers
• Changed the DNS entries on “Go Daddy” and Network Solution websites for the customer websites
• Migrated Webpages from Windows 2003 to Windows 2008 web server
• Provided technical support for the company clients and troubleshot PC hardware, Windows problems
• Trained and assisted employees on the use of MS-Office and Outlook
• Used remote management tools to troubleshoot servers, and conduct multi-conferencing for consultations
• Designed the servers security policies, documented the procedures and set up GPO, auditing, loggers and firewalls and tracked/blocked/reported hackers’ activities on the company’s web servers
• Troubleshot IIS Server, Win2003AD, MS-Exchange 2003, Clustering and MS-Office Problems

Network Administrator

Confidential

Responsibilities:

• Administered an environment of over 150 servers: A/D, Exchange 2007, MS-Clustering & VMware
• Solved third level tech support tickets using an ITIL based system
• Anti-Spam, Firewall, Fax & print servers and change management, logon VB Scripts to track users and mapped drives
• Patched /updated clustered servers following optimized cluster failover procedures
• Used several related LDAP tools to retrieve deleted mailboxes, users and troubleshot A/D, issues and reported to management
• Built HP/Win2003 Servers and set up SCSI / Raid 5 /RAID 2 following the changed management procedure with the Magic ETC software
• Network monitoring: Netmon Enterprise, designed ping trackers to monitor servers performances, SAN usage and bandwidth consumption
• Updated documentation for the data center HVAC
• Set up the SNMP for new servers/hardware
• Administered: Follow Me Print servers, Barracuda Spam Firewall, SAFEGAURD reporting and modified settings to optimize performance and report clients’ issues
• Used MS-SQL 2005 queries to retrieve data for the follow me print server
• Partly involved in administering the ESX, vSphere
• Used SMS 2007 to troubleshoot clients’ computers and to help in reporting and troubleshooting tickets

Network Administrator / Consultant

Confidential

Responsibilities:

• Provided third level tech support for Exchange 2003/2007 and A/D of the College’s sophisticated network
• ITIL based ticketing system
• Used network monitoring tools to monitor network performance
• Designed SQL queries with SB+/SBclient to retrieve the required data
• Designed stationary forms templates to facilitate reports to auxiliary printers or output reports and queries directly to PDF
• Analyzed the database and financial systems and consulted on optimizing data integration / migration for the two companies to be merged
• Consulted the Project Manager and Data Architect, introduced the SB+ and UniAdmin tools to the senior programmer and applied their functionalities of methodologies for faster data analysis, conversion and retrieval
• Wrote Universe Basic programs to flatten the IBM/U2 database files to achieve data integration

Systems Administrator

Confidential

Responsibilities:

• Used Solarwinds to analyze network security, and produce reports and make presentations using MS-Visio, PowerPoint for Data Modeling, about the networks’ multi-Domain LAN/WAN, Routers, Switches, and VPN structure
• Installed a new multi-domain network using Windows 2000,2003 AD, and established domain trusts, roles, group policies, DNS, DHCP, sites and services, terminal services, routing and NAT
• Administered the AD, MS-Exchange 2000, 2003 add deleted users, mail boxes and changed privilege settings
• Performed daily backup and performed file /directory restore when needed
• Provided technical support for the network users, troubleshot PC hardware and software, trained and assisted employees on the use of MS-Office and Outlook
• Installed and troubleshot network workstation computers using GHOST, SYSPREP and many other network analyzers and tools for the firms’ new branch
• Trained and assisted employees on users in the use of their new MS-Office/Outlook and the new system

Programmer/Analyst

Confidential

Responsibilities:

• Analyzed customer needs in USA in the Insurance domain for their IBM /UniVerse Database
• Provided remote system support for queries and programming issues and provided consultation and feedback about the system
• Participated in the development and enhancement of Information Technology principles, Data Modeling, framework, processes and adjustment of the IT Strategic Plan in alignment with the Infrastructure capacity and Technology roadmap
• Corresponded with suppliers to get offers, attended meetings, consulted on technical issues related to hardware /software upgrade and licensing computers/printers and produced reports to the Director
• Consulted the managing Director and CEO about the company’s inventory and technology principles and roadmap. Presented studies and gave recommendations.
• Managed PC, Servers, Licenses and procurement, and prepared order forms,
• Created inventory charts, and Data modeling processes and adjustments using MS-Visio, PowerPoint, MS-Excel
• Managed the Stock/GL/AR/AP system and provided consulting support to different managers in various departments on the use of the system and issues regarding reports and system modifications
• Supervised directly the Infosys two Secretaries
• Mentored and coached the Secretaries and Engineers for each sector division of the sister companies on the use of Stock/GL/AP/AR system (over 20)
• Performed the capacity test and consulted manager and proposed network changes and set policies prior to deployment of network expansions and structural changes; updated the policies for each network segment, bandwidth priorities, Power consumption, UPS requirements and cable maps.
• Established policies and documentation on the use the firm’s network, Internet and computers; also took a major part in establishing the IDE procedures of the financial systems: data entry, transfer to accounting, opening financial New Year, performing data “zeroize” and rebuilding the database indexes

Systems Analyst - Consultant

Confidential

Responsibilities:

• Analyzed customers’ needs for computers and systems
• Provided the clients with quotes for hardware/software plans to ensure the client gets the best product for their type of business.
• Maintained and tracked orders to completion ensuring work orders are updated and all necessary information is captured
• Sold customers Accounting Software and Hardware, provided Link between customers and the Programming Department and gave feedback for developers
• Taught customers’ employees on the use of the Stock/GL Software and computer operating system
• Administered the EDI and data entry process for the customers and enhanced work procedure to ensure minimum data entry errors
• Modified reports for the COBOL Accounting system as per requested by Accounting Dept. under Windows 3.0, and MS-DOS LAN
• Designed Excel worksheets for the customers to keep track of the work
• Troubleshot hardware and system problems managing GL software database, backup, Updates
• Managed GL software database for the customers, did backup, installed updates
• Consulted the managers of the customers’ companies on buying of hardware and software for their firm
• Developed FoxPro “Project expenses” program for one of the customers
• Provided the Firms with new computers and installed software and hardware and customers premises