SUMMARY

• Experienced Senior Telecom Engineer with more than 20 years of telecom unified communications and audio video experience in the following industries: Law Firms, Stocks and commodities trading, Banking, Real Estate, Pharmaceutical, Health Care and Manufacturing. As an Avaya Certified Associate (ACA) in IP Telephony, his skill set has been utilized to design, tune and maintain production environments. Complex problem solving and effective communications make him a valuable asset.

TECHNICAL SKILLS

• Avaya Aura Unified Communications UC S Series Media Servers including Avaya S8700 ESS, S8500 and S8300 and G Series Media Gateways including G350, G450, G650 and G700, Cisco Call Manager, Unity voicemail, BiAmp DSP, ClearOne DSP, AT&T Avaya Definity G3R and Prologix CSi PBX, Avaya Partner, Avaya Magix, Avaya IP Office, Confidential HiCom 300E, Nortel Option 11C and 81C, Avaya CS1000, IPC Alliance MX, IPC IQ MAX Turrets, Tel Rad Turrets, Polycom RMX 2000, Confidential HiPath 4000, Confidential 9751, Rolm 9006, Mitel SX - 2000 PBX, Servers, VM, Virtual machines, Microsoft Windows Server, PC Desktops and Laptops
• Avaya Site Administration ASA, Avaya Communication Manager, Avaya CMS, ARS, Call Vectoring, EC500, Avaya One-X softphone, Avaya One-X attendant, Genesys, Octel Mailbox Manager, TDM, Voice over IP, Nortel OTM, Confidential HiPath Trading system, Confidential LC-Win, Confidential IP Telephony, Mitel, Cyber ACD, Direct AMO dialog, EMML, Rolm CCMS-9006 ACD, Avaya, Lyrix IVR systems, Skype for Business, Intervoice IVR systems, CTI, Confidential Hi-Path,, DHCP, DNS, Active Directory eCAS Call Accounting systems, Infortel Call Accounting, Microtel call accounting, Visio, Microsoft office products including, Excel, Word and Visio, Goto Meeting, Bomgar
• Windows 10, Mac OS x, Windows 7, XP, 2000, NT, ME, 98, DOS, Linux, Unix Microsoft Outlook, Lotus Notes, Lotus cc:Mail, MS Office Suite

PROFESSIONAL EXPERIENCE

Confidential - New York, NY

Voice Engineer

Responsibilities:

• Avaya Aura CM communication manager 6.3, Avaya Session manager 6.3 and AES. UDP, AAR, and ARS routing tables, hardware servers and virtual machines
• Serve as the integration planner/designer between the telecom, network and server infrastructure teams in the installation of complex VoIP solutions
• Avaya Modular messaging, Avaya Audix voicemail, Microsoft Exchange UM voicemail
• AVAYA IP and SIP phones, Avaya One-X soft Phone and Avaya One-X Attendant soft console
• Crestron iPad controller, Polycom video system switcher unit. Bi-Amp Tesira Digital Audio DSP, ClearOne DSP, WebEx, Extron, Cisco C40 codecs Audio Video integrated conferencing systems.
• Serve as the integration planner/designer between the telecom, network and server teams in the installation of complex VoIP solutions.
• Skype For Business Microsoft mediation server Unified Communications
• IR Prognosis SIP, TDM and h.323 voice system monitoring
• ACME 4250 and 1100 High Availability pair SBC Session Border Controllers
• Call Center administration, ACD Automatic call distribution
• Rightfax fax server admin
• Deployment, technical support and troubleshooting of Desktop, Laptop computers including Mac OS X and Windows 10 Laptop IBM PC compatibles including Hardware and software installation.

Confidential - New York NY

Senior Telecom Analyst

Responsibilities:

• Administer and troubleshoot trading floor voice, data systems and circuits for US, UK and HK, home satellite offices with over 400 users of IP phone sets, IP Softphones, Analog phones, Turrets, voicemail and faxing systems.
• Work with equipment vendors and Telco circuit providers to ensure all operational SLA's are met.
• Circuit orders and terminations for PRI, BRI, DS1, Ethernet, Ringdown for IPC Turrets, SIP and POTS lines.
• Handle voice delivery issues and manage escalations to ensure service SLAs are met utilizing Numara Track-it ticket management software,
• Project management of IP Phone system, Audio Video A/V systems, infrastructure wiring installations and office moves.
• Infrastructure Data and voice cabling troubleshooting and installation.

Confidential - New York, NY

Senior Telecom Analyst

Responsibilities:

• Supporting 10 offices with over 1000 users of IP phone sets, IP Softphones, TDM phones, Trading floor Turrets, voicemail and faxing systems.
• Ringdown circuit orders and terminations for IPC Turrets.
• Circuit orders and terminations for PRI, BRI, DS1, Ringdown for IPC Turrets, SIP Trunks and POTS lines.
• Project management of installations and office moves.
• Converted Help Desk to AVAYA call center with CMS Supervisor server R15 for monitoring and IP Agent for remote users.
• Infrastructure Data Network and voice cabling troubleshooting and installation.

Confidential - Stamford, CT

Voice Engineer

Responsibilities:

• Perform remote and field moves adds and changes including wiring on Avaya desktop phones, IP phones and IP Softphones with Outlook Integration on Desktop PCs.
• Work with customer relations managers and project managers to review timelines and plan resources for projects as well as review floor plans for Communications Rooms and stations.
• Maintain documentation for all sites including circuits and IP information
• Work with Carriers to diagnose and repair circuits and implement number porting.
• Install Polycom video conferencing systems.
• Completed Avaya Communication Networking Associate Exam

Confidential - Stamford, CT

Senior Telecom Analyst, Voice Team Lead

Responsibilities:

• Implemented disaster recovery plan.
• Inventory all telecom and data carrier lines and circuits.
• Documented all telecom and voicemail processes.
• Managed branch office relocations and re-designs for real estate dept.
• Designed and implemented infrastructure at corporate headquarters and branch offices in all telecom and data related requirements.

Confidential - Bridgewater, NJ

Senior Telecom Analyst

Responsibilities:

• Supported end users with moves, adds and changes for all equipment.
• Responsible for worldwide implementation of Polycom video conferencing systems over IP Network with backup BRI circuits.
• Provided security audit to prevent fraud and abuse.
• Designed call vectoring utilizing look ahead skills-based queuing between locations
• Beta tested Voice over IP telephones.
• Documented all call flows using Visio and other MS Office products
• Responsible for all digital and analog PBX and data network circuits
• Provided ad-hoc PBX traffic and voicemail usage reports.
• Worked with call center managers to design call vectors and customize ACD reports
• Inventory all PBX Vector Directory Numbers, digital and IP phones, Analog lines and recording devices.

Confidential - Secaucus, NJ

Communications Specialist

Responsibilities:

• Performed moves, adds and changes for end user equipment
• Responsible for worldwide implementation of video conferencing systems.
• Seamlessly integrated acquired companies and sub-divisions by designing separate call processing systems within existing telecom network. This resulted in an immediate cost savings exceeding $100,000, by not having to add and maintain new systems.
• Provide desktop PC and peripheral equipment hardware and application support
• Coordinated vendor activities for all data and telecom installations as well as moves adds and changes.
• Redesigned least cost routing tables to provide cost savings and redundancy thereby eliminating all single points of failure utilizing existing facilities.

Confidential - Paramus, NJ

Field Service Engineer

Responsibilities:

• Installed and maintained Rolm call center management systems in automatic call distribution environments.
• Administration of NICE Call Logger systems
• Installed and serviced Picture-Tel and Polycom video conferencing systems.
• Installed Voice over IP Integrated telephony and data network systems.
• New product specialist, responsible for high profile, sensitive accounts such as NJ Sports and Exhibition Authority, Time Warner Cable, and Hartz Mountain.
• Implemented and administered Confidential HiPath Turret trading systems in brokerage / stock trading environments.