SUMMARY

• Open minded hard worker wif strong analytical and problem - solving skills, responsible, able to work efficiently, enjoys learning new things and mastering new technologies, strong team player attitude, and excellent communication skills.
• Excellent written and oral communication skills.
• Ability to learn and understand new technologies.
• Capable of working to meet deadlines
• Excellent Presentation skills wif meticulous attention to details.
• Seeking a position to utilize my skills and abilities in the Information Technology Industry while being resourceful, innovative, flexible and open to divestiture in different technological areas.

AREAS OF EXPERTISE

• Installing, configuring and Managing Active Directory
• Azure and Office 365 Administration
• Managing and Administering office 365 global Tenants
• Worked on Implementation and Project related task
• Troubleshooting issue related to object sync in AD Connect
• Involved in various proactive operational tasks.
• Knowledge on Azure and Exchange PowerShell scripting
• Knowledge on Change Management Process, Problem Management Process and Incident Management
• Knowledge on office 365 Migration task
• Installation and Configuration of Microsoft outlook 2003, 2007 and 2010 mail client
• Intermediate Exchange Server Administration
• Performed hardware and software installations and providing high-level customer care, training and technical support
• Assembled and installed a wide array of computer systems, workstations and peripheral devices.

PROFESSIONAL EXPERIENCE

Confidential

Technician

Responsibilities:

• Managing identities using Azure Directory Connect
• Managing office 365 General Settings
• Office 365 Administration
• Exchange Online Support
• Office 365 for Administrators: Supporting Users
• Office 365: Troubleshoot Availability and Usage
• Proficient in ServiceNow and Remedy ITSM tools.
• Azure Active Directory Connect Server Installation, configuration and management
• Managing, administering the office 365 global tenants
• Maintain and manage the health of the tenant.
• Office 365 license management
• Work as team to resolve error reports from Microsoft
• Serves as a Liaison between Microsoft and Tenant to resolve related issues to Azure and office 365
• Providing support in identity management to Exchange Engineers and Architect
• Develop and modified Azure PowerShell scripts for redundant task and reporting wifin the Tenant.
• A resourceful team player in a cross-team collaboration wif effective communication

Confidential

Hardware Services Specialist

Responsibilities:

• Installing hardware in the data center ((e.g. Dell, HP, IBM, Cisco, etc.)
• Server build and racking servers wifin the Data center
• Maintaining hardware related output queues (incident, service request, change in Remedy)
• Basic and in-depth troubleshooting (incident management) of hardware related problems
• Follow all data center and hardware related processes and procedures
• Assist in maintaining CMDB and hardware inventory for Site Services
• Vendor management at the site - escalations, escort, assistance in troubleshooting
• Provides site services audit compliance support
• Escalation of incidents and problems to management
• Assists in the overall hardware planning at the site level
• Assist in mentoring and training of other hardware services associates
• Assist in the development/maintaining of best practices and procedures for the team
• Help developed detailed plan for hardware installation
• Assist engineering support wif configuration of hardware

Confidential

Magnetic Media Operator

Responsibilities:

• Functions as initial focal point for all magnetic media workflow related to disaster recovery.
• Works closely wif Data Integrity team and various System Administration groups to ensure all backups failures are addressed and rerun in a timely fashion.
• Handles moderately complex problems requiring analysis up-front to determine alternatives and to direct the call appropriately.
• Monitors the mainframe and open system environment for tape requests.
• Process daily vaults.
• Prepare tapes for offsite storage.
• Scan and file tapes into onsite tape vault.
• Perform emergency tape recalls as required by customer.
• Interact and communicate wif offsite Storage Company to perform physical daily transfer of media.
• Load and unload tapes to and from tape library system.
• Maintain hard and soft copy records of all media movement for Audit compliancy.
• Maintain and track all media movement.
• Identify hardware and software malfunctions and take appropriate corrective action to resolve issue through change management process.

Confidential

I.T Support

Responsibilities:

• Supporting out of IBM Scope IT - systems, applications and networks
• Supporting telephony systems - both fixed and mobile,
• Installing and testing software
• Back - up tape handling
• Escalation of incidents pertaining to out of scope solutions
• User administration
• ADSL installation and troubleshooting
• I.T Asset management
• Peripheral management and support
• Remote site support using remote tools for BU-Africa
• Installation, configuration and troubleshooting of end user devices (PCs, Blackberries, etc.) in accordance wif on-site support procedures
• Assist wif software license tracking
• Lotus notes clients Administration
• Managing the stock of spare equipment
• Incident escalation via IBM Maximo,
• Eyes and hands for IBM
• Local Content Manager Server Administrator (CMS)
• Administering of CCTV and Access Control System
• VPN Support /RSA Connections
• Reimaging of laptops and desktops
• Handling and updating of tickets through IBM Maximo reporting system
• Hyperion financial system desktop support for users
• HR System desktop support