SUMMARY:

• Overall 6+ years of experience in Unified Collaboration field.
• Designed and deployed Skype for Business 2015 for the recent organization supporting more than 120,000 active users.
• Deployed Confidential Teams for over 1,00,000 employee’s organization.
• Designed Lync 2013 infrastructure for Skype for Business Online Migration
• Developed strategy to migrate Lync users to Skype for Business online and Confidential Teams.
• Closely worked with vendors, Firewall teams, to execute and implement Lync Hybrid platform
• Managing Lync On Premise 2013 server, Skype for Business online, Yammer and MS Teams.
• Good understanding of various messaging products like - Exchange 2010/2013, Confidential, Lync 2010/2013 and Lync Online
• Co-ordinated with Exchange team for unified message mailbox migration
• Part of Confidential Lync Team to support MS Partners for setting up/Configuring Lync Online and UM online
• Troubleshooting with Exchange on Premise/Online Voicemail and Auto attendant.
• Ability to configure integration between Skype and various A/V & Telephony component such as Polycom VVX, Trio phones
• Expertise in analyzing the SIP UCCAPI, ETL protocol logs
• Created Lync infrastructure in VMware Virtual Machines on Nutanix cloud infra.
• Analyzed to determine the major problems involved in the Mobile applications
• Good domain knowledge of Network protocols
• Adhered to ITIL management process for executing changes on server endpoints
• Strong verbal and communication skills

SKILL:

Protocols: SIP, H.264, H.323, QoS, TCP/IP, UDP, DNS, DHCP, FTP, HTTPS, PSTN Gateway, Enterprise PSTN calls.

Operating Systems: Windows Server 2008 R2, Windows 2012 R2, Windows 10,8.1, Windows 7Linux, Unix. (CentOS/ubuntu)

Database: MySQL, SQL.

Tools: Windows PowerShell, Confidential Lync 2010/2013, Skype for Business 2015, Confidential, Windows DirSync, ADFS, Windows Active Directory, Windows Application Proxy Server, Exchange Server, Polycom Phones, Cisco Unified Call Manager 8.6,Cisco unified Presence Server 8.6, Wireshark, Fiddler, Bug Check, Bug Tracker, Cisco packet Tracer, MS office, SSH, WinSCP, Putty.

WORK EXPERIENCE:

Senior UC Engineer

Confidential

Environment: Hybrid

Responsibilities:

• Studied and planned for Skype for Business 2015 deployment.
• Migrated users to Skype for Business online as part of IT modernization.
• Deployed Confidential Teams for all users in the organization.
• End - to - End migration to Skype online/ Confidential Teams and this includes designing network bandwidth, test pilot users with different profiles, DNS changes, clear strategy for user migration, desk phones and VDI plugin users
• Knowledgeable experience for deploying the DIRECT SIP routing for Confidential Teams in Audio codes.
• Migration of Enterprise voice PSTN numbers to Confidential Office 365 - Teams application and not affecting ongoing businesses.
• Provided integration steps for end users to make use of external whiteboards in Confidential Teams.
• Promote a user who has left the member in a Confidential Teams using PowerShell
• Use retention to retain important details in a project channels 0 conversation, files cannot be deleted
• Co-ordinated with Confidential migration to office 365 as well.

Senior UC Engineer

Confidential

Environment: Hybrid

Responsibilities:

• Experience in designing high availability solution for Skype for Business 2015 including the back-end services like SQL Always-On High availability.
• Testing of enterprise pool pairing between two different sites for smooth failover and failback.
• Proven ability to provide comprehensive results based on requirement and infrastructure analysis, capacity planning, optimization, and security requirements and best - practices to ensure a highly-available, high-performance Skype for Business 2015 environment supporting 120,000 users.
• Studied and planned for Skype for Business 2015 deployment.
• Designed Load capacity to suit current environment structure to support full collaboration services.
• Leveraged Data center configurations/components like Load balancers to map Skype for Business best practices.
• Guided and defined elements for Skype for Business 2015 - Back End servers (SQL 2014).
• Followed the affinity rules to keep windows fabric up and running all the time.
• Decommissioned Lync 2010 systems from the environment without hampering Business productivity.
• Prepared legacy QA Lync 2013 Infrastructure for Skype for Business 2015 deployment.
• Deployed SQL 2014 with Always-On Availability group with three instances for Skype for Business 2015.
• Prepared Lync 2013 infrastructure platform for Skype for Business Online Migration
• Migrated Pilot users and tested different scenarios for Online production migration.
• Designed the work flow process for Lync Migration to cloud
• Lync, Skype for Business 2015, Confidential Teams and Office 365 subject matter expert, with detailed knowledge of all the "pillars" of Skype for Business (Infrastructure, Application Development, and Information Architecture).
• Deployed Confidential Teams for entire organization 120,000 users in a short period of time.
• Advised and automated a script to pull out list of all team members in the Confidential Teams group
• Provided security portfolio with respect to company confidential assets like usernames, location, collaborated with security team for enabling chatbots in Confidential Team and tackle the security concerns
• Conducted meetings with network team to provide efficient bandwidth usages for Confidential Teams.
• Taken overall initiatives to educate end user and on board them to make use of this powerful UC platform
• Facilitated the office group convention names which will be created behind Team channels.
• Key responsibilities in past included being directly involved in Leaderships to elicit, analyze business requirements, architect and implement quality UC solutions
• For better traction and collaboration, suggested a way to send email to Teams so that email information will be saved in the corresponding project channel
• Designed and mapped equivalent voice routing policies supporting Skype for business online PSTN connectivity model
• Have knowledgeable experience towards deploying Cloud connector editions with existing Telephone networks
• Done cleanup activities on unused voice policies, dial plans, voice routing policies, normalization rules and PSTN usages lists.
• Experience in Integrating Skype for Business 2015 server with Skype call quality dashboard for real time monitoring.
• Target poor quality calls in every site and initiate the investigation to find the root cause of the problem.
• Worked with Support team for channelizing flow of Lync Tickets via BMC Remedy tool with knowledge of ITIL and gave inputs to Skype Automation process for provisioning.
• Submitted Change tickets for enabling feature sets across the organization using ServiceNow portal.
• Designed Office 365 Unified Messaging service (Voicemail) to cloud mailbox users.
• Provide workaround for critical issues in Skype for business client or Mobile Apps
• Prepare report analysis and submit it on monthly basis
• Responsible for designing and support guidelines for Lync 2013 server Hybrid
• Configured Lync 2013 server hybrid with Skype for Business online
• Enabled Meeting Icon for Confidential users with Lync On Premise users
• Written script to synchronize the On-Premise domain list to online domains for federations to work.
• Worked with Firewall team to enable for MS Teams, Skype Meeting Broadcast and Skype for business online.
• Migrated Lync On-Premise users to Skype for business online.
• Enabled PSTN domestic and international calling service. Tested and validated on premise PSTN connectivity with users across the globe.
• Co-ordinated with different teams for SBA (Survivable Branch appliance) cut over migration to Lync 2013.
• Attended Confidential workshops for Skype for business administration and configuration.
• Attended workshops for Cloud automation in Azure from Confidential .

Partner Technical Consultant

Confidential

Environment: Hybrid/Cloud

Responsibilities:

• Solving Ticket Issues with Confidential Premier Partners/Customers focusing on Cloud Office 365, Lync/Skype for Business Hybrid Setup.
• Extensive troubleshooting and fixing problems Confidential Partner/Client side environment
• Analyze Wireshark trace and determine Voice/Data drop / jitter which is being influenced in the Network infrastructure
• Keeping update with recent release from O365 Business products.
• Knowledge of Confidential Lync Server/Client side features and functionality
• Analyzing the Lync Logs for fixing the Exchange Unified Messaging/Voicemail feature in Client deployments
• Assisting in Lync Hybrid Setup, or migrating Users to Lync Online
• Replicate Issues in Lab and Assist partner for isolating the root cause of the problem
• Deployed Lync 2013 Setup in Virtual Labs and making use of Lync Hybrid Setup
• Collaborating with Product Team to resolve/fix the Issues
• Taking Dump Logs/Analysis from Active Directory ADSI Edit, checking user attributes from Active Directory Users and Computers for further investigation.
• Providing good technical support for Installation, Configuration and monitoring of Confidential Lync Servers

Confidential

Support Engineer

Environment: Cloud

Responsibilities:

• Support for Confidential for Office 365 Support cases.
• Dealt Issues with Mail flow, Exchange Hybrid, Free busy between Exchange On-Premise to Confidential (vice versa).
• Issues pertaining to Outlook connectivity, Configuration of outlook profile, importing .pst files in Office 365 Environment.

Senior Engineer

Confidential

Environment: Administrator

Responsibilities:

• Installed and maintained asterisk VoIP servers under linux (Red Hat/CentOS/Fedora) platforms.
• Installed and Configured Red Hat for supporting Image Conversion Software’s and other packages for UCC to get deployed in Production Environment
• Manually tested interoperability feature in the applications and identified critical bugs
• Troubleshooting and consistently maintaining Lync 2010/2013 server working operation.
• Handled Confidential UCC platform for maintaining and troubleshooting Lync Front end 2010 server, Lync Edge 2010 (standard edition) and Exchange servers.
• Assisted on maintaining and applied cumulative update to the Lync Server 2010 infrastructure
• Performed renewal on Lync 2010 Servers
• Submitted weekly reports on Cisco and Lync server operation and behavior.
• Worked as a manual tester in mobile platforms and analyzing the SIP protocols involved between application end point and server end point.
• Tested TCP/IP, UDP connections, FTP, NAT protocols are followed and verify peer-to-peer can communicate.
• Responsible for configuring application packages using automated scripts.
• Uploaded UCC packages in Cloud Environment like Amazon Web Services
• Created xml sheets for configuring features involved in the VoIP phones
• Configuring with different features and monitoring servers Confidential customer’s end point.
• Manually tested interoperability feature in the applications and identified critical bugs
• Prepared the test cases based on the web site work flows.
• Installing the PC client and creation & verification of the Test Environment.
• Was responsible for Smoke testing every new build and system enhancement.
• Reporting the issues in the bug tracking tool and following up with developers on critical issues to know the root cause and made sure that other functionality is not broken.

Associate RF Engineer

Confidential

Tools: Used: Agilent and TEMS software tools

Responsibilities:

• Voice and Data collection to optimize newly built Confidential & Confidential UMTS (3G Network) Sites.
• Worked in Agilent Technologies software and TEMS for checking the coverage for GSM and 3G network in various places.
• Submitting the voice and data for analysis report.

Confidential

Manual Tester

Tools: Used: In-house Image Recognition tool

Responsibilities:

• Responsible for data match/entry for CEDAR research.
• Checking the overall data with the Images scanned by the Recognition software.
• Certifying the output of IRT and further enhancing the image recognition effectiveness.