Audio Visual Technical Manager Resume

SUMMARY

Over 30 years in the AV industry wif varying areas of responsibility ranging from AV support to managing AV integration projects, deployments and moves, adds, changes Exceptional customer service skills and relations.
TEMPEffective verbal and concise written communication. Detailed, accurate reporting skills.
Experience wif complex decision making. Technical management and leadership.

TECHNICAL SKILLS

Cisco Video Endpoints
AMX
Crestron
VNOC
Extensive Customer Service Experience
Leadership
Proven Problem Solving
Solution Driven Results

PROFESSIONAL EXPERIENCE

Confidential

Audio Visual Technical Manager

Responsibilities:

Managed full scope of AV project integration adhe ring to DB Standards and Practices. From inception to delivery including design, budgeting, scheduling, managing resources, ensuring project deliverables were achieved on time and on/under budget, commissioning and handover to DB business lines
Balanced multiple complex installation/integration projects simultaneously.
Secured quotes from vendors, leveled bids, and submitted PO’s.
Collaborated wif Facilities and IT Management teams on large scale build outs overseeing AV implementation.
Managed the AV integrator partners through the entire life cycle of the AV project.
Provided marked up floor plans delivering the recommended compliance wif DB practices and standards and work in collaboration wif the standards group to ensure new room standards were maintained.
Provided Videoconferencing standards, engineering solutions for clients wifin strict budget constraints.
Managed separate AV network across company WAN and provided AV patching schedules for AV integrators, IT Facilities and Networks.
Accountable for commissioning all AV rooms wif VNOC SL1
Managed the installation o f Dell Wyse Thin Clients in all NY based conference rooms
Managed the Audio Visual inventory for all of the Americas
Managed the AV Global Directory for all offices across North America.
Responsible for the implementation and administration of all desktop Cisco devices for Managing Directors across DB.
Performed and managed installation of Cisco DX80, MX200, MX300, MX700, MX800, SX10 and SX20 out of the box solutions.
Decommissioned faulty equipment and replaced/scheduled replacements as needed.
Managed AV service agreement wif vendor providing day to day support for the New York Campus
Responsible for maintenance of over 400 multimedia rooms in North America.
Served as tier 2 escalation providing phone support to onsite help desk technicians.
Managed upgrade from Polycom to Cisco video conferencing solutions.
Managed AV service providers throughout Deutchse Banks North America offices
Deployed, troubleshot and repaired Cable TV distribution through MediaStar hardware.
Provided support for floor technicians and remote sites requiring immediate solution to various hardware, IT and general AV issues, including Cisco video conferencing systems and AMX Touch Panels and processors.
Provided level 2 support of televised live events and town halls over the internal network broadcasted to over 17,000 employees worldwide.
Deployed, maintained and monitored internal digital video streaming solutions and Cisco Digital Media Player solutions and Intel NUCS.
Managed the AV trouble ticket queue while maintaining 98% operational rate.
Assigned trouble tickets and monitored all updates on a regular basis until closure.
Maintained an End of Life Mediastar cable TV distribution system
Provided access documents for vendors to utilize service equipment.
Primary contact and manager of the company's Audio Visual Vendor, including technicians. Provided solutions for audio visual needs for our clients.
Improved service response time and customer satisfaction and relationships.

Operations support/support technician

Confidential

Responsibilities:

Supported large scale Executive Meetings on a weekly basis ensuring audio as well as video quality.
Responsible for meeting and greeting employees and clients to provide support and assistance wif video conferencing, laptops, various LCD projectors and networking issues to clients in a proficient manner.
Troubleshoot and resolve all video conferencing connectivity issues.
Performed regular thorough maintenance of meeting room technology.
Ensured rapid solutions to clients on all open AV related trouble tickets.
Performed video camera setup and support for live meetings wif broadcasting over company network.
Provided Video Conferencing support.
Managed the day to day AV support and schedule of technicians for next day assignments.

Support Technician

Confidential

Responsibilities:

Performed video camera setup and technical direction for weekly departmental updates.
Responsible for the duplication and distribution of departmental updates to all branches in North America.
Managed the setup and recording of all in - house meetings
Provided audio and lighting support for all off site productions.
Charged wif packing all ENG equipment for all off site productions.

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