SUMMARY

• Former CIO ( Confidential ) and Managed Service Provider Regional Director. Strong experience with IT strategy and process development with an entrepreneurial approach to architecting and implementing technology solutions, data driven analysis, organizational transformation, vendor management, security leadership.
• Experience with Google apps, Office 365,CRM Dynamics, Salesforce, Azure, AWS, GCE, web development, continuous improvement methodologies, mobile device deployment. Engaged with the metro Detroit technology, security and entrepreneurial communities.

PROFESSIONAL EXPERIENCE

Confidential

Regional Director

Responsibilities:

• Responsible for establishing and growing a regional office to perform sales and delivery.
• Established a Detroit office for the company.
• Grew the branch office to 3 engineers, 11 clients and profitability with significant monthly recurring revenue.
• Added several new revenue streams to the organization, enhanced delivery processes and collaborated on organizational strategy. These changes have impacted both the Detroit and Kalamazoo offices as these processes were adopted company wide. working host expanded into a new downtown facility. They had need to support a transient workforce, rapid credentialing, video surveillance, smart phone door access and burstable internet up to a gig. Worked with vendors to get network infrastructure and security equipment installed, tested and operational on time and under budget. Provided custom monitoring tools for visibility to facility and network usage of guests 24x7x365, network capacity to support event attendance bursting up to 10 times normal activity level and full functionality of all network systems for up to an hour of power outage to enable orderly evacuation. New facility has operated with no downtime and has already expanded to a second floor in the building.
• A high profile nonprofit had escalating labor and material costs supporting essential board meetings throughout the year. Developed a tablet strategy which provided significant savings on a per meeting basis. Delivery to their board was improved by converting 100+ page board documents to PDF, reduced 8 hours of time preparing and collating board books to 2 hours of tablet preparation time and utilized a new process for support at remote locations including hardware deployment and retrieval. Client has had numerous compliments and inquiries from others wanting to move in a similar direction.
• A Birmingham venture firm had grown by acquisition and had multiple office productivity systems that were not integrated and caused numerous staff issues. Consolidated email systems and shared resources by migrating all organizations to a single O365 tenant.
• Developed technology migration plans and estimates for several customers, both physical space moves and data migrations from local servers to cloud, coordinated with vendors and managed new infrastructure creation, hardware installation and facility moves to minimize client impact.
• A nonprofit had a server infected with Ransomware. Assessed situation, communicated to organization, isolated affected equipment. Able to salvage majority of data and migrate to Google Team Drive as part of strategy moving forward. Client converted to a managed customer of ours as a result of their experience.

Confidential

CIO

Responsibilities:

• A review of internal departmental organizational efficiency by our new CEO showed a need for closer departmental coordination and shared goals. I worked with a consultant to customize balanced scorecard software for the organization and train the executive team and key staff on usage. Resulted in quarterly KPI measurements, improved organizational collaboration and improved bottom line results for both departments and the organization.
• I developed an organization wide information systems analysis and shared with the Executive Management team. The report highlighted areas where systems were supporting individual departments, not the overall organization. Received approval to consolidate multiple systems into a single cloud based CRM system for organization wide use. Improved data sharing and visibility across the entire organization, reduced operating costs, realigned team resources and increased business opportunities.
• Website event registrations and updates to events calendars required excessive staff work to maintain. Upgraded ecommerce website to fully integrate with new CRM system to provide live updates to website event descriptions based on staff changes on the back end, real time ecommerce capabilities and ability to track abandoned cart activity to follow up with members.
• Several sales departments within the organization were not coordinating efforts on proposals to large clients. Worked with sales teams to develop a holistic approach to proposal development that was supported by the CRM Dynamics system used by all departments. Improved visibility by internal staff on sales efforts provided several quick wins with large customers.
• Significant costs and man hours were spent maintaining internal Groupwise email system. Researched and selected Google Business Apps as a replacement. Developed a migration plan, selected a vendor to assist and migrated the organization to cloud based GMail. Significant savings in capital for server, storage, licensing, backups and offsite recovery were realized, along with better mobile support for staff on multiple device types.
• The CEO required the executive team to establish a cross organizational budget reflective of a new organizational strategy. Working with executive management I created a multi year IT plan and budget which resulted in significantly reduced operating costs and improved productivity through new systems implementations and customization to support strategic goals.
• Increasing numbers of media and vendors at the DRC’s Mackinac Policy Conference were straining the aging network infrastructure and service provider feed of the Grand Hotel on Mackinac Island. Worked with Grand Hotel technology staff to improve internal network infrastructure and get fiber internet connectivity deployed at the hotel. Worked out a deal with the ISP to allow significant bandwidth dial up for the period the conference is held each year.
• Small managed services company had a home office and local presence in Kalamazoo, but no way to take advantage of rapid Detroit metropolitan growth. In 2015 I proposed opening a Detroit office for them to develop new business, learn more about the market and develop a strategic plan to expand into the Detroit area. Less than 3 years later, recurring monthly revenue from new client business is able to sustain 3 engineers and a sales person in the Detroit office, making up a significant portion of overall company revenues.
• Numerous incidents of operating system crashes resulted in many people requiring help retrieving data from their computers. I created a Linux software product on a USB stick that would allow a non - technical user to retrieve their data by inserting the stick and turning the computer on. Went to the Consumer Electronics Show in Las Vegas and got my first wholesale deal. Entered the 2013 Great Lakes Entrepreneur's Quest and won first prize ($10,000) in the Lean Startup, Information Technology Innovation category.
• I was part of an internal group tasked with developing a system that would match students with internship opportunities in 2009. Worked with an external vendor on developing a matching program to help students and employers better align for successful hiring. Played a major design role developing an algorithm based on employer questions that provided a quantitative matching system with student profiles. System has been used statewide since.

Confidential

Technology Consultant

Responsibilities:

• Accounting system selection and RFQ process for architectural client
• System selection and RFQ support for Health benefits processing client
• Consulting on system and network needs for various clients
• New Business Development Manager - Parts Imager electronic parts catalog. Introduced product across Canadian market and did sales support and new installations throughout Europe and the Middle East.
• Developed all internal processes for sales and delivery teams for Parts Imager.
• Provided enterprise project consulting for PACCAR and Airstream RV.
• Business Development Team Leader for Dealer Systems. Supported numerous GM dealerships throughout the country with a dealership software package. Exclusive provider for Saturn dealerships.
• Programming Team Leader and AS400 Programmer.