SUMMARY:

• Have broad IT experience in server infrastructure, desktop engineering and support from small to large enterprise environments

TECHNICAL SKILLS

• Vmware, Windows, Citrix, EMC Data Domain, Hyper - V, Apple Mac, Linux
• Active Directory/Exchange (AD permissions, File & print mgt, OU, DHCP, DNS, GPO/GPM)
• SCCM, MS Intune, AzureAD, SCOM, Wise, WSUS, Solarwinds EminentWare patching,
• Veeam, Symantec Backup Exec, VRanger, Veritas Netbackup, Avamar, HP SIM
• MDMs, Airwatch, Jamf, BES/Blackberry Wireless, Remote Access, RSA SecureID, Good, Rove
• Cisco cloud web security/Scansafe, SEP Symantec Endpoint Protection, Geoffrey security, IAM NetIQ DRA, McAfee Safeboot, MessageLabs (Symantec.Cloud), Bitdefender, Digital Guardian
• Citrix Xen, Citrix Pres Svr, SQL, Exchange, Enterprise vault/KVS
• Ticket systems (HP, Remedy, Sysaid), Teamviewer,Timbuktu, Bloomberg, laptops, mobile devices
• MS Office, Office365, Imanage/FileSite,, Cisco, IBM XIV, HP Blade storage familiar with MobileIron, VM ThinApp, MS App-V
• MessageLabs/Symantec Cloud, Scansafe/Cisco Cloud Web Security, Wireshark

PROFESSIONAL EXPERIENCE

Confidential

Desktop Engineer / Systems Engineer

Responsibilities:

• Windows 10 Migration - contribute to project planning, vendor relations, for new and existing hardware
• Improved sccm image time to build from average of 2.5 hours to 30 minutes
• Create and maintain sccm images for OS deployments, software rollouts, driver upgrades
• Troubleshooting using sccm, powershell and various application packaging and delivery techniques
• Part of team engaged in planning, configuring, setting up of MS Intune for cloud-based deployments
• Intune - used 3 types of Autopilot - user driven, self-deploying (shared mode), and white glove
• Customize and package applications for automated deployments
• Collaborate with other teams such as Infrastructure, Security, Network Engineering, Applications, Operations, Desktop Support, etc
• Participate in other projects including Security Patching and IT Asset Management
• Act as escalation for Desktop Support

Confidential

Systems & Network Administrator

Responsibilities:

• Server administration, device management, and network and desktop support
• Manage deployments and contribute to automation and scripting for the firm’s technology infrastructure
• SCCM - deploy software via SCCM Application deployment method
• WSUS - maintain WSUS infrastructure for security updates, server and desktop patch management
• GPO - Create/update Group Policy Objects, utilizing scripts, registry and batch files as needed
• Perform Tier 2/3 level diagnosis, troubleshooting and resolution related to server, desktop & network issues.
• Maintain documentation - e.g. regarding: Auditing, IT Systems, Network, & User How To documentations
• Train users and IT staff.
• Monitor systems and provide daily operations support & troubleshooting for windows & linux based systems and cloud based solutions including Bitdefender, Synology, Goodsync. Teamviewer, Adobe Pro, Office 365.
• Active Directory & Exchange/Office 365 - Maintain/troubleshoot. Also create user accounts and mailboxes, email distribution lists, login scripts, drive mapping scripts, powershell scripts, day to day systems checks and maintenance,
• NAS Storage - Setup and implement NAS hardware, replication, shares and permissions
• Bitdefender – use as anti-malware solution and create security related policies such as preventing use of mass storage devices
• Airwatch / Jamf – use Airwatch as MDM solution to iPhones. Evaluated and familiar with Jamf.

Confidential

Systems Engineer / Systems Administrator

Responsibilities:

• Implement technology architecture, maintain IT infrastructure in a 24x7x365 environment. Experience with server infrastructure, desktop engineering and desktop support.
• Install, configure, upgrade and maintain server & storage environment across multiple data centers worldwide – using vmware vsphere, ESXi, windows servers, IBM XIV storage.
• Desktop Engineering - create security updates via SCCM for desktop deployment; deploy packages to various groups; build machines via SCCM; install/deploy apps via SCCM. Produce reports.
• Part of team creating standard builds and images for servers & workstations.
• O365/Cloud - Setup users with Office365, and assist exchange team with 0365 deployment/integration.
• IT Security – Coordinate with corporate global IT Security team to document and implement security policies
• Citrix – co-build and administer citrix environment, configure citrix policies, user access, printing, apps, etc.
• Able to work independently, and/or collaboratively with a team in a global 24x7 environment.
• Set up and configure WSUS, AD, DFS, replication, VSS, group policies, DHCP, ethical walls, etc.
• Participate in set-up and integration from new branches and business acquisitions – includes building Domain Controllers, File Servers, Print servers, VSS, data migration, etc.
• Improve, design & implement backup systems for local and global offices – Veeam, Symantec Backup Exec,, Data Domain, Replication, Tape Libraries. Also evaluated Avamar, Vranger, Azure & other Cloud solutions.
• Lead & architect printing systems - print servers, print permissions, universal printing, print management.
• Setup automated patching via SCCM, WSUS and Solarwinds Eminentware.
• Administer security access to network directories and shares (and implement ethical walls).
• Monitor systems for optimization and pro-active planning, e.g. via SCOM & HP SIM.
• Manage mobile devices using MDM solutions (e.g. Good, BES, familiar with MobileIron).
• Work with various other teams and vendors to resolve issues or plan improvements.
• Manage multiple data centers - rack & stack servers and network devices, cabling, layout documentation.
• Resolve virus/security incidents, perform backups & restores, file server management & security access.
• Perform hw/sw upkeep, configuration, troubleshooting, system checks & logs, apply patches & upgrades.
• Analyze logs and alerts, either to address current issues or for proactive planning.
• Coach/mentor colleagues. Provide documentation for training and knowledge base.
• Tier 3 Escalation point for desktop support & helpdesk issues and troubleshooting.
• Participate in planning and implementing Business Continuity & Disaster Recovery exercises.
• Participate in set-up and integration from new branches and business acquisitions.
• Migrate infrastructure to managed service provider.
• Block spam and email addresses via vendor or MessageLabs (Symantec.Cloud).
• Block/unblock URLs via Scansafe (Cisco Cloud Web Security).
• Manage virtual servers via vmware. Configure features such as vmotion, svmotion, DRS, sDRS, vm HA.

Confidential

Senior Analyst

• Troubleshoot hardware, software & network connectivity problems for over 10,000 internal users and their external clients, in a LAN/WAN environment, including AD Administration, quota and permission issues, Citrix remote access, Office/Outlook, etc.
• Trained new employees and participated in special projects.
• Provided Netbackup and Arcserve product lead expertise, Desktop & Helpdesk support.