TECHNICAL SKILLS

• Windows Server 2016/2012/2008 | Windows 10/8 /7 | Active Directory | Office 365 | MySQL
• Linux| Apache| Mac OSX iOS| Android| JAMF| ConnectWise | PowerShell | Citrix | VMware | GHOST |Hyper V | Ubuntu | Nagios | LabTech
• N - Able | IIS | AWS |ESET | SentineOne| Cylance| Digital Defense| Cisco Unified Communications| Cisco Networking
• Meraki | Kubernetes| Azure | Helm | GKE | AKS| GIT| Python| NGINX| Prometheus| Nexpose

PROFESSIONAL EXPERIENCE

Confidential, Austin, TX

Sr. Systems Administrator

Responsibilities:

• Administered Confidential ’s Azure Active Directory including internet and intranet applications. This include 1300 employees and 1600 assets.
• Administered Confidential ’s JAMF instance and all deployed MACS (550 units)
• Administered Confidential ’s third party applications including ManageEngine, Nagios, Nexpose, Webex, eFax, and Omnibud, Cylance, Skype, Zoom
• Managed Cisco network infrastructure including Meraki wireless. Performed detailed troubleshooting in the event of outages.
• Demonstrated ability to prioritize executive support issues above all else
• Managed Confidential ’s instance of Microsoft Dynamics CRM user access and availability to a small test group on-boarding the tool
• Utilized Manage Engine to ensure updates and security patches.
• Manged Nagios server and completed weekly scans to maintain compliance.
• Demonstrated ability to make independent judgment calls to resolve urgent and critical matters
• Managed Cisco Unified Communication IP phone system. Including onboarding and off-boarding of devices and voicemail. Troubleshoot connection issues in Cisco Unified IP Conference 8831 conferencing equipment.
• Managed Cisco Meraki Wireless network across three cities. Consistently updated wireless endpoints testing for connectivity and consistency of signal using available dashboards.
• Directly supported Executive Team in all their daily duties including but not limited to all
• Created and maintained PowerShell scripts to complete and automate essntial tasks.
• Administered 300 computers in North America and Europe. Performed daily help desk duties. Including all escalated issues from junior technicians.
• Supported both Dell and Mac laptops in a completely mobile environment including updates, re-imaging, OS hardening.
• Consistently met deadlines in both on-boarding and off-boarding tasks providing and excellent experience for both the human resources department but for all new and departing employees.
• Performed monthly maintenance and troubleshooting of Confidential ’s printers and automated monthly print counts reports to vendor.
• Worked closely with vendors and user base to provide white glove service for all daily issues from the local laptop to the cloud allowing an increase to office efficiency and company culture.

Confidential, Austin, TX

Development and Operations Engineer

Responsibilities:

• Managed Kubernetes cluster for both consistent redundancy and maximum availability of restful API
• Administered and manged monitoring in Prometheus and secured NGINX certificates verifying and maintained updates to all open source software
• Managed loadbalancers and performance tuning for customer facing appliaction
• Mastered deployments in both Azure and Google Cloud Engine
• Deployed Spinnaker in a Kubernetes space and created a continuous deployment pipeline
• Deployed Prometheus to monitor and alert of cluster issues
• Created Bash, Python and Powershell scripts to automate environment creation
• Leveraged open source software largely supported by the Cloud Native Computing Foundation
• Consistently achieved sprint deadlines in an Agile team system
• Administered Corporate Azure environment for all projects including Active Directory
• Attended Kubecon 2017 in Austin, TX improving my understanding of the greater fabric of cloud computing companies working in the Kubernetes space
• Attended and completed the Heptio Kubernetes bootstrap course
• Excelled at maintaining office machines for developers improving wireless connectivity and Audio/Visual setup

Confidential, Austin, TX

Remote Monitoring and Management Administrator

Responsibilities:

• ICS is a managed service provider located in Los Angeles with offices all across the US. Its technical assistance center is located in Austin. I worked as a RMM Administrator for a number of small to medium Law Firms
• Administered Remote Labtech for over 100 companies for both their servers and workstations
• Administered SentinelOne a new Endpoint management system that utilizes next generation behavioral modeling to find intrusions
• Managed corporate AWS instance for 120 companies
• Administered screen-connect migration away from bomgar
• Administered IIS server for Labtech Access page/ Upgraded site and Jscript
• Managed Vsphere servers (mostly Win OS some Linux) for drive issues and hardware limitation not monitored by ESXi. Assisted with hard drive size reallocation on SANs.
• Managed on-boarding and off-boarding for all new clients for both Labtech and our endpoint security software SentinelOne
• Responded to all threat level tickets as defined by SentinelOne and Total Virus remediating issues as needed
• Troubleshoot issues as escalated from Alert board on servers in cloud AWS and Citrix and physical.
• Monitored AWS workspaces and scripted install of new devices
• Setup and enabled auto on-boarding for all clients
• Handled patch management for a multitude of clients monthly including setting up Windows Server Update Services for those systems which would not be monitored .

Confidential, Austin, TX

Service Desk Administrator

Responsibilities:

• Administered Remote Monitoring and Management (RMM) for over 100 companies and their workstation and servers
• Administered Internal EvolveIP cloud system for over 100 companies in the downtown Austin Area.
• Managed Vsphere servers (mostly Win OS some Linux) and troubleshot after hours issues as an on-call administrator. Assisted with migrations from physical to vertial machines
• Completed the highest number of tickets per day of all the representatives on the desk. Worked with customers of every type from pawn shops to New York executives.
• Handled patch management for a multitude of servers and organized those temporary outages with the companies creating greater efficiency
• Assisted with asset management organization locally in our office as we moved to a larger company and management style
• Wrote and edited articles for the knowledge base to eliminate "tribal knowledge" and creator of a more cohesive team presence

Confidential, Austin, Texas

Game Advisor

Responsibilities:

• Provided EA customers with top level service and experience first with EA Sports and then with Accounts and Billing Tier 1
• Surpased all departmental goals becoming the number 1 agent in my group
• Support was provided to customers of all types from Senior citizens in Maine and New York to customer families in the International and North America
• Improved communication with our customers via verbal and written skills learned through EA training and 1 x 1 with managers and product coordinators
• Resolved customer issues on the first contact, including future needs and concerns. Including add ons to improve customer perception

Confidential, Austin, TX

Systems Administrator

Responsibilities:

• Developed software packages for deployment of third party applications and updates through PDQ Deploy. Traveled to remote office locations statewide managing hardware upgrades and installations
• Implemented GHOST imaging procedure improving resource up time later migrating imaging process to WIM platform for Windows 7 compatibility
• Used VMWare to test Desktop image stability before deployment
• Managed Active Directory for 150 users in multiple offices
• Supported 100 Landscape Architects in an Autodesk environment as the firm grew to 130 users
• Migrated 3 Windows 2003 Servers to a VMWARE Virtualized platform support Windows Server 2008 r2
• Among the migrated servers we also ported over Argos Print management Software from Sepialine
• Scheduled and sent Sepialine reports to account management company.
• Built 4 WSUS servers in Windows Server 2003 to manage windows updating of desktops.
• Upgraded windows and LINUX server hardware
• As a networking specialist helped streamline the VPN process
• Implemented Nexpose security scans and reports to improve desktop hardening
• Discussed and helped create a plan for disaster recovery and improved security through a purchase and installation of Nasuni Cloud storage servers
• Assisted with the Local EXCHANGE to OFFICE 365 migration and deployment of Office 2013
• Managed and repaired several large format plotters including Xerox 500, OCE’ TDS series, and Canon iPF series in print rooms located in 4 separate locations
• Configured and maintained help-desk Spiceworks ticketing and inventory system
• Built and implemented Nagios monitoring server to better evaluate server uptime

Confidential, Austin, TX

Lead IT Specialist

Responsibilities:

• Images were managed in VMWARE and later built and redistributed through Norton’s GHOST and eventually migrated to Windows Deployment Services and the Windows Imaging Format. Utilized Powershell scripting in creating Images and remediating vulnerabilites
• Managed local tree of SCCM for over 2000 devices
• Demonstrated ability to prioritize executive support issues above all else
• Managed, tracked and remediated all vulnerabilities issued by Technical Security Officer
• Increased departmental prodcutivity 26% from first contact to ticket closure
• Responsible for image builds and maintenance of image
• Assisted ISO/TSO in updating security policies and procedures
• Responded to security violations discovered by system administrators
• Utilized SCCM to push new updates to network. SCCM allowed for patch scanning and patch management. Worked with the SCCM Admin on reporting and remediation of all updating issues
• Responsible for installing and maintaining Public Key Infrastructure for the entire FSC.
• Responsible for the electronic media sanitization
• Under guidance from ISO/TSO I perform quarterly access reviews on nationwide systems to insure appropriate access levels
• Provided desktop support to approximately 300 FSC users
• Administered user accounts in a Windows Server 2008 network
• Responsible for software installations and upgrades as well as hardware moves and configuration changes
• Provided support to customers while maintaining a record of each incident in Remedy, and identifying problems in need of the next level of support

Confidential, New York City, NY

Help Desk Analyst

Responsibilities:

• Supported over 2000 users on most major platforms, including Citrix, Active Directory, Exchange Server, Blackberry Devices (including BES server administration), and Apple iPhones
• Gained experience while supporting over 300 Apple Macintosh users in an Active Directory environment including drive mapping, printer installation and software troubleshooting
• Attended Weekly security and service desk meetings concerning the status of the Sony WAN network and its vulnerabilities
• Supported end users in a fast paced environment
• Assisted Vice President of Corporate Communication as editor and distributor of Corporate Emails to Sony International employees
• Maintained all the computers, servers and networking equipment of three offices including the largest client advertising firm Door Number 3
• Build a client base through word of mouth and guerilla marketing
• Managed linux servers for 4 seperate offices around the greater Austin area
• Gained experience while supporting these business and many home users maintaining white glove service often completing repairs same day in most cases
• Built pcs and sold hardware at cost maintaining inventory for quick turnover