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Senior Systems Analyst Resume

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New York, NY

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SUMMARY

  • Highly motivated and results - oriented professional with 20 years of hands-on experience in teh Information Technology field. Dynamic leader with expertise in building strong relationships with user communities, vendors, technology teams, and senior management. Possess excellent analytical, communication, project management, and technical skills to successfully provide high level Application Support within large corporate IT environments.

TECHNICAL SKILLS

Operating Systems: Microsoft Windows Server/Desktop OS, RedHat Enterprise Linux, Solaris UNIX, Microsoft Azure Cloud

Applications: Microsoft Dynamics 365 for Finance and Operations (AX), Microsoft Dynamics 365 CRM, SAP Business Objects, Microsoft Visio, Microsoft Project, IBM WebSphere MQ Server, IBM WebSphere Application Server

Tools: MSSQL Server Management Studio, SQL Developer (Oracle), Splunk, SolarWinds, AppDynamics, Geneos ITRS Active Console, VMware vSphere, Cisco UCS Manager, ServiceNow, HP Service Manager, HP Application Lifecycle Management, JIRA, MS SharePoint, Confluence, Control-M, Autosys

Languages: SQL, Python, Batch Scripting

PROFESSIONAL EXPERIENCE

Confidential - New York, NY

Senior Systems Analyst

Responsibilities:

  • Lead Configuration Manager for Implementation of NYC Transit’s New Fare Payment System (OMNY). Perform application configuration from QA through Production environments. Function as Subject Matter Expert for teh Back-Office Application Stack
  • Project Coordinator for Microsoft Dynamics 365 for Finance and Operations Implementation. Functioned as primary liaison between Microsoft vendor partner and internal IT Operations team. Assisted with application configuration and basic testing
  • Project lead for teh ServiceNow Configuration Management Database (CMDB) Implementation. Performed analysis of applications and infrastructure architecture and provided high level design of Asset Management and software relationship definitions

Confidential - Jersey City, NJ

Application Service Delivery Associate

Responsibilities:

  • Performed incident management support for application and/or infrastructure breaks for Asset Management’s Pre-Production environments. Collaborate with application development and infrastructure support teams to resolve reported issues. Managed application and infrastructure system health checks in teh Pre-Production environment. Managed capturing relevant metrics and reporting details for senior management. Assisted application development teams with release management functions and deployment of web service artifacts and bundles.
  • Project Coordinator for onboarding teh Global Investment Management Line of Business into teh newly established Pre-Production support model for teh firm. Lead information gathering workgroups to gain insight into current support needs and plan for future efforts. Draft project documentation and coordinate meetings for teh project team

Confidential - New York, NY

Application Support Specialist

Responsibilities:

  • Subject Matter Expert for teh FSS Spectrum Foreign Exchange Middle Office application. Knowledgeable on all aspects of teh application infrastructure from network, database, and MQ perspectives. Lead support resource for production outages and issues; coordinated with vendor when additional escalation needed. Performed all system maintenance tasks such as configuration of new services, network connectivity, and reporting. Support lead on all major application upgrades - performed testing and coordinated with external resources
  • IT Project Lead for teh Fidessa Futures and Options implementation. Collaborated closely with vendor on requirements gathering from user focus groups and Jefferies subject matter experts. Tracked project progress and drafted status reports for stakeholder review. Coordinated project deliverables from teh IT perspective - file transfer interfaces, network connectivity, and FIX Integration
  • Project Coordinator for teh Prudential Bache IT Infrastructure Migration to Jefferies’ data centers post company acquisition. Participated in key planning meetings and strategy sessions with technical contacts from both firms. Served as teh lead contact focused on overall requirements gathering / documentation and executed teh implementation tasks for teh FSS Spectrum and SunGard UBIX/SBB application specific migrations

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