SUMMARY

• Senior Network Analyst / Network Engineer
• Productive, analytical professional with experience in computer manufacturing / services and healthcare industries supporting large enterprise domestic and international networks.
• Excels at diagnosing, troubleshooting, and resolving technical problems; improving operations through achieving SLA requirements; and configuring, verifying, and troubleshooting switches and routers on Cisco devices.
• Demonstrates superior analytical and problem - solving abilities; effective communication skills; and team work assisting co-workers in one-on-one and group settings.
• An effective leader; driven; consistently produces results; and adaptive to changing environments.
• Proven track record of performing in high stress, fast paced, deadline-oriented environments.
• Skilled at communicating complex IT issues with both technical and non-technical personnel.

TECHNICAL SKILLS

Operating Systems: Microsoft Windows, Cisco

Software Applications: Microsoft Word, Excel, PowerPoint, Active Directory, Remedy ticketing system

Network Languages: Frame Relay, DNS, ARP, BGP, EIGRP, OSPF, RIP v1 and 2 ACL, MPLS, VLANS, NAT overload, RSTP, STP, VPN, LAN and WAN, Dynamic WAN, 7 layer of OSI model, Load Balancing IPv4, IPv6, Hands on CLI, HSRP, VRRP, GLBP, WLAN

Hardware: Cisco Router and Switches, Cisco ASA 5505 Adaptive Security Appliance

PROFESSIONAL EXPERIENCE

Confidential, NJ

Network Engineer

Responsibilities:

• Use Sonet to transmit large data over long distance using fiber optic medium
• Configure Cisco 15454
• Supplier to Customer tagging
• Supply Ethernet to Cell Site
• Configure MPLS/VPLS
• Troubleshoot and Configured Cisco Equipment
• Troubleshoot and Configured Juniper Equipment

Confidential

Network Specialist

Responsibilities:

• Validate Networks
• Configure VOIP phones
• Network Health Checks
• Set up Network Equipment
• Provide technical support to all 7,000 stores
• Configure FortiGate 60D
• Configure FortiSwitch 124 D
• Work with Cisco Prime
• Work with LTE for network backup
• Panasonic phone system
• Work with Cisco devices

Confidential

Technical Support Engineer

Responsibilities:

• Provide technical support to customers, partners and Engineer
• Provide configuration, troubleshooting and best practices to customers
• Managing support cases to ensure issues are recorded, track, resolved, and follow up are done in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Review technical documentation for training materials, technical marketing, manuals, troubleshooting guide
• Made sure all SLA Are met

Confidential

Network Administrator

Responsibilities:

• Managed, troubleshot all of TJ Max, Homes Good and Marshall Network
• Worked with Service Now Ticketing System, Creating Incidents report tickets
• Work with TJX Portal Application, web application to process offline transactions for the stores, to view transaction history and to correct balances for the customers, and to audit and correct transactions which are entered into the system incorrectly.
• Work with SharePoint, to access sites, managed sensitive material, managed user’s groups,
• Work with Web Connect Web Selector, allows me to remote into the servers
• Few Work with Citrux XenApp allow me to have remote access to the customers desktop
• Work with Eircom, which allow me to RDP to Clients
• Work with Cisco Agent Desktop, VOIP
• Resolve all Network Issues
• Web Connect Web Selector

Confidential, Dallas TX

Network Administrator

Responsibilities:

• Installed, Managed, troubleshot and upgraded all fifty-one sites with Cisco ASA 5505 Firewalls Adaptive Security Appliance
• Utilized Microsoft OneNote to create network documentation for existing and new implementations.
• Work with Solar Winds Orion Trouble Ticket System to monitor and manage Confidential network
• Work with EIGRP, troubleshooting and configuring
• Work with BGP, troubleshooting and configuring
• Worked with vendors and consultants to ensure maximum uptime and availability while maintaining best IT standards and practices
• Work with Kaseya, allow me to RDP to the devices and troubleshoot
• Experience with change control, and procedures
• VPN
• Configure Access List Control standard and Extended

Confidential, Lewisville, TX

Network Support Engineer

Responsibilities:

• Responsible for network interruptions and performance problems. Track all trouble tickets and ensure closure of the problem in a timely manner. Consult with the appropriate carrier and IT member to resolve problems. Provide user support problems and advise on the appropriate action. Take proactive measures to address faults and documenting actions taken
• Supports LAN/WAN, Monitor and troubleshoot
• Work with Infoblox Grid Manager, allow me to assign DNS, DHCP, IPAM, and TFTP
• Configuring IP address
• Work with OSPF, troubleshot, configuring
• Work with BGP, troubleshot
• Work with MPLS troubleshooting

Confidential, Frisco TX

Network Support Engineer

Responsibilities:

• Provide support to other technicians and engineers, change & innovation, strategic thinking, Provide technical support within immediate team.
• Perform Requested tasks to support network performance initiatives, outage resolution and works to identify day - to day improvement opportunities.
• Perform Method of Procedures, Work with trouble tickets, configure cisco 2900 routers, 2960 switches and APs, verify and implement verification for LWAP config. Work with retail stores across the nation migrating configure and troubleshoot cisco equipment.
• Configure and troubleshoot OSPF
• Configure and troubleshoot EIGRP
• Configure IP addressing
• Configure Access Points
• Configure Virtue Local Area Network
• Insure Quality of Service
• Insure Retail Stores where up and ready for business
• Insure backup routers were configure with EIGRP
• Work with Technology Trouble Tickets
• Created MOP
• Monitor and Troubleshoot Aggregation Service Routers Series 9000
• Configure and troubleshot Cisco 3845 Routers
• Configure and troubleshot 6500 Series Switch
• Configure Cisco 4948E Ethernet Switch
• Documentation

Confidential, Plano, TX

Senior Network Analyst / Lead

Responsibilities:

• Provided technical support and root cause analysis of network systems for internal and external customers in a fast-paced inbound / outbound data center. Monitored and oversight of network performance, capacity, and tune related network components. Tracked tickets; researched issues; and partnered closely with other engineers, Load-balancing, troubleshoot RIPv1, 2 EIGRP, OSPF, BGP, with cisco routers and switches
• Achieved 100% compliance with SLA agreement requirements.
• Effectively utilized supported network management and monitoring systems.
• Effectively escalated, managed, and resolved with full communication of status, plans, and actions to management and customers all reported incidents.
• During disruption of services interfaced with 3rd parties (companies such as ATT and Verizon for services).
• Work with EIGRP, OSPF BGP, and RIPv1,2
• Work in LAN/WAN environment
• Work in a Data Center environment

Confidential, Plano, TX

Network Analyst

Responsibilities:

• Monitored and supported the network daily on a 7X24 on-call rotation basis. Handled Maximo cases and implemented projects.
• Assisted in evaluating, recommending, and selecting network equipment, services and vendors.
• Maintained and updated documentation.
• Operated data communication systems, including LANs and/or WANs.
• Planned, designed and implemented networked systems, including configurations, and supported / troubleshot network problems.
• Operated data communication systems, including LANs and/or WANs.
• Planned, designed and implemented networked systems, including configurations, and supported / troubleshot network problems.
• Designed, analyzed, planned, and modified network components supporting customer communication implementation activities.
• Help Desk
• Data Center