SUMMARY

• Dynamic, focused Information Systems, and Sales Professional with a 10 - year record of accomplishment of success in Head End System Integration and deployment, STB Testing, CA, Cable Card Testing, Quality Assurance testing, VM Architecture and applications, Technical support. Specialized experience in US Cable industry. Exceptional strategic planning and systems development skills. Decisive, motivational team leader and technical Professional who thrives within high-pressure environments. Expertise encompasses:
• Engineering and Support Client Support Design and Installation Technical Maintenance and 24 X 7 Support Customer product line Demo and Training
• Test Plan Development Testing and Quality Assurance Troubleshooting and Resolution Diagnostics and Repair Pre-sales support.
• Internet and Networking Concepts Server Technologies Project Management Best Practices Team Management

TECHNICAL SKILLS

Software Programs: Mac, Microsoft Windows, XP, Vista, Microsoft Office window7, Oracle VM (Ubuntu) Cygwin NGINX, FENRIR, UWSGI (Outlook, Word, Excel, and PowerPoint), and Installations using ASI/GIGE on different vendor’s equipment multiple user interfaces.

Test Equipment: Stream analyzer, Digital keystone, DecTek analyzer and Sencore analyzer, Sentry analyzer production and lab.

Languages: HTML, DHTML, Scripting (UNIX/ Linux Shell Scripting)

Microsoft SQL Server, Oracle SQL.: Microsoft XML Web Services

Databases: SQL, Oracle, Access

Operating Systems: Windows 2016 server, CentOS, Red Hat, Hypervisor, Server 2000, Server 2003, UbuntuUnix/Linux, Red Hat, EPG Server, DNCS, DAC, Red Hat Virtualization Hypervisor, NGINX Web Server.

Hardware: Ethernet, Switches/Routers, Modems, LAN/WAN, Wi-Fi, TCP/IP, HTTP, Wide Cast Beacon SI, DVB-S, DVB-C, DVB-T, DVB Scramblers and Multiplexers, TS Broadcaster for ETV OR OCAP EPG/SI configurations, ASI, Gig outputs, Edge QAM modulators, Quad and Triple MPEG Encoder/MUX, 8PSK/QPSK/ASI Receivers and Decoders, Imagine, Harmonic, RGB,, S&T, Hardware experience and testing also service and sales support for TIVO, Blankom, Conax .

PROFESSIONAL EXPERIENCE

Senior Performance Engineer

Confidential

Responsibilities:

• API monitoring and performance testing
• Linux administration on backend monitoring solutions.
• Daily meetings to review python and java automated test scripts.
• Creation of Performance engineering documentation i.e. data flow documentation and testing environment.
• Day to day Linux administration, automation and continuous integration.
• System monitoring to include Quantum and Splunk along with command line query’s
• Weekly software Deployments along with software validation test.
• Test and evaluate new software and hardware based tools.
• API’s Verification and load test generation.
• Validate/Test Web HTTP/HTML API protocol.
• Create formal status reports for senior management.
• Operations support Triage outages, identify issues, restore system stable state.
• Root Cause analysis report sent for outages for system failures.
• Cloud based system on AWS or internal Data center infrastructure
• Visio designs of internal Data center infrastructure.
• IOS and Android API performance testing gather API/Network event log files from a third party tool
• QA major software releases once a month, build a status of QA report.
• Validate SLA’s from the product team along with a report to senior management.
• Pre-sales for Excalcom for Charter account along with RFP.
• Placed engineering resources at Charter for mobile team.

Senior Network Engineer

Confidential

Responsibilities:

• CCap deployments validate the channel line-ups (IP centric box) to include interop test plan.
• Integrate/test with current controllers DAC’s DNCS along with channel line ups that include linear, VOD, SDV.
• Weekly software Deployments along with software validation test.
• Performed VM configuration perform per software recommendations,
• Investigate issues with Mpeg2 and Mpeg4, VOD Services and SDV services for ADB SBB this includes SBB logs captures, TCP dumps, monitoring for RCA summary.
• Interactive monitoring with in platform via SSH to verify API calls, network calls, Channel line verification. Docsis configs ETC.
• Field deployments which included new solution software, validation testing

AWS Virtualization/Network Engineer

Confidential

Responsibilities:

• Test new ADB software releases on new SBB verification (IP centric box) to include interop test plan i.e. CC, EAS, Integration with HLS, HSS, Dash video quality Etc.
• Integrate/test ADB SBB with current controllers DAC’s DNCS along with channel line ups that include linear, VOD, SDV.
• Investigate issues with Mpeg2 and Mpeg4, VOD Services and SDV services for ADB SBB this includes SBB logs captures, TCP dumps, monitoring ADB back office for RCA summary.
• Creation of engineering documentations in Visio include i.e. data flow documentation, network topology, Engineering design documentation.
• Test plan creation base on existing test plans or new code releases from the SBB client or new server code this includes major and Minor releases, via Docker and AWS deployments.
• IP and Qam video deep understand of video profiles and video quality, video artifacts, integration /Configurations.
• PQI encoders/streams integration, test and validation of HSS, HLS, DASH streams (IP Streams) with ADB CVS back office and World box 1.0
• SCTE 35 integration and EAS World box 1.0 HSS and HLS STB.
• Irdeto FKPS integration and test of ADB world box 1.0
• DAC and DNCS Billing, RDU and SDV integration to full operation for test cycles
• Work with Vendor on Bug’s, bug recreation, documentation/tracking, QA cycles, release notes etc.
• Canary Code Deployments.
• EDD, dataflow and design over view documentation for the Lab or vendor related projects.
• New AWS architecture design along with Jenkins deployments for new code releases.
• Splunk monitoring along with JIRA use for CRQs and JIRA tickets bug tracking.
• SBB Worldbox 1.0 for commercial integration and testing on Docsis 3.0 and 2.0.
• Java and NGINX configuration changes test and report results.
• Wireshark/TCP dumps.
• AWS cloud integration with ADB backend controller this also included CDN content and third party encryption.
• Black out testing for DAI via AWS S3 for new IP only line up channel lineup.
• New OTT
• Integration with IOS, Apple TV, Android, Roku 3, 4 and Xbox 360 devices for entitlements, motoring, code deployments Via Docker.
• IOS, Apple TV, Android, Roku 3, 4 Splunk monitoring.
• Day to day Linux administration, automation and continuous integration.

Technical Support Engineer

Confidential, Denver, Co

Responsibilities:

• Test new Muse and Halo software releases testing verification to include interop test plan i.e. CC, EAS, video quality Etc
• Test, Support and integration efforts with Confidential Viper team for IOS and Android TV everywhere (HSS, HLS, Dash) using Halo packager.
• Mobile TV Testing and verifying type 5 type 6 inserts along with SCTE 35, EBIF, and EAS.
• Production Deployments of software releases for Muse and Halo via Docker.
• Operations support and deployments with Confidential CDN primary and Secondary networks.
• Deploy/Test MUSE advanced Parameters via SSH.
• Work with Confidential Markets on Encoder issues and trouble tickets.
• Test HTTP Dynamic and HTTP Live streaming i.e. publishing points, playlist markers, POIS playlist conditioning.
• Configure new requested profiles for labs and production.
• Verify Muse support package logs i.e Trace, Alarm, atoll, NIC DYNAMIC Params,Trace, Splice,webatoll etc.
• Integration of third party systems into MUSE.
• Built test plans, tested equipment.
• Comprehensive understanding of the technology.
• Develop technical aspects in the deployment process, targeting MSO’s to meet specified criteria for purpose of operability
• Support in-depth technical evaluation periods at customer’s site
• Maintain customer relations via phone or e-mail, and organize customer visits on a regular basis to assess product and service satisfaction.
• Up upgrade client builds and server builds.

Field Application Engineer/Presales Engineer

Confidential, Denver, CO

Responsibilities:

• MSO customer support for BHN, Time Warner, Cox and Charter for TMS import data, VOD, VOD assets, Video services and network work issues along with DSG DOCSIS network and provisioning, billing, SDV, importers and on both Arris and Cisco Headend controllers.
• Cox Communications: Integration and deployment from inception to full production of ADB hospitality solution.
• Bright House Networks: Integration and deployment from inception deployment to full production of ADB hospitality solution.
• Charter: deployment and integration of CTEC lab and also a major upgrade on the production system including. CTEC integration included of SDV video services and liner video services and VOD, guide Meta data and VOD assets along with the Cron importers.
• VM Cluster: VIA VPN Logging in to the CVS VM Cluster (ssh) maintaining Server Processes and pulling server and client Log Files and verify services i.e. NGINX, FENRIR, UWSGI.
• HLS, HSS, DASH and encryption integration with new IP centric box.
• SCTE 35/ EAS integration testing on the IP centric box.
• Cloud integration (AWS) with CVS backend solution.
• VM cluster consist of Director VM. Application VM, Database VM, admin or root VM, monitor VM and Websocket VM.
• Obtaining SBB logs via VPN then ssh into a unit to perform the following i.e. verify channel map, add additional debugging, EAS events SDV mapping, verifying VCT Table or STB VCT ID, Verify DOCSIS config file.
• QA pre and post production, enter JIRA cases for bugs and for production follow up using CRM ticketing system for customer issues.
• QA testing at Charter for ADB new GEO system which includes client functionality, QA server testing also failing over the 6 major nodes in our system on the VM node using Charters load balancer (F5) along with testing the ADB application.
• Work pre-sales technical discussion of sales leads in order to define the technical customer requirements.
• Work with sales teams to provide real time production deployment numbers/pending numbers.
• Work with sales managers on domestic and international travels and participate in technical conference calls as technical expert.
• Support in-depth technical evaluation periods at customer’s site
• Support MSO’s on existing production sites.
• Support participation of vide antis in international and US trade shows, exhibitions and industry events.
• Set up technical demos i.e. traveling demo/traveling server
• Maintain customer relations via phone or e-mail, and organize customer visits on a regular basis, in order to assess product and service satisfaction.
• Up upgrade client builds and server builds.
• Used HTML PKI on the client SBB and SSL HA N+1 server solution.
• Integrate and deploy CVS solution, managing technical deployments from inception to completion from MSO’s Headend and hubs across TWC, Charters, BHN and now COX foot print for ADB Hospitality Solution.

Sr. System Integration and Deployment Engineer

Confidential, Denver, CO

Responsibilities:

• Create, implement, deploy and integrate the OMS platform for NDS on Samsung STB, managing technical deployments from inception to completion from MSO’s Headend via hubs or other Headend to customer premises for NDS product line deployment.
• Provide technical onsite support for MSO presenting product trials, demonstrations, of the OMS STB and NDS product line.
• Testing on site for Cable Vision on SA systems across multiple STB plat forms.
• Testing on site for Cable Vision on SA systems across OMS STB plat form.
• Maintain, troubleshooting, all systems place into a production state across Each Hud or Headend across NDS SSR server.
• Managed and reconfigured and troubleshooting on SSR for Cablevision new and reconfigured channel lineups.
• Reshuffle SA Qam’s frequencies on DNCS and change OMS frequencies on SSR.

Sr. System Engineer/Presales Engineer

Confidential, Denver, CO

Responsibilities:

• Create, implement, deploy and integrate systems and networks, managing technical projects from inception to completion from TV Programmers Via MSO’s to customer premises For Canoe EBIF product line.
• Provide technical on site support for MSO’s, presenting product trials, demonstrations, of the EBIF Applications of entire product line.
• Testing on site for MSO’s on DAC, SA systems across multiple STB plat forms
• Application Testing @CMC on variations on Motorola STB and variations of applications on SA head end or Motorola Head end
• TV Programmer deployments, install, configure, test Canoe Ebif product via to MSO.
• Verify Test stream with stream analyzer and test Canoe EBIF test tool.
• Maintain, troubleshooting, all systems place into a production state across multiple MSO and TV programmers.
• Managed Confidential TWC Bright house COX footprint numbers for Canoe Ventures.
• Application testing for new product line for Canoe at CMC
• Built test plans, tested equipment.
• Comprehensive understanding of the technology.
• Develop technical aspects in the deployment process, targeting MSO’s to meet specific criteria for purpose of operability
• Manage cross-functional projects and teams to solve complex issues, reaching across MSO’s and TV Programmers

Sales and System Integration Engineer/Team Lead

Confidential, Broomfield, CO

Responsibilities:

• Design, implement, and integrate systems and networks, managing technical projects from inception to completion.
• Provide technical sales and support for clients, presenting product trials, demonstrations, and installations for the entire product line.
• Work with development team on software fixes and new version releases for product line.
• Cable Labs testing interop for TIVO on different on NAS, DAC, SA.
• Application Testing @CMC on variations on Motorola STB and variations of applications on NDS head end or Motorola Head end for Biap Tv as a third party Tester (Yellow pages Ebif app)
• AMD open cable testing on Occur products, @Cable labs testing, HPNX and interoperability and RF testing. For pre certification using stream analyzer hpnx digital keystone
• Maintain, troubleshooting, integration, of all head end equipment In PQE lab DVB-C, OCAP STB, CONAX CAS.
• Personally manage key client accounts within the United States and Latin America including Telmex, Televisa, Cablecom, and Telecable.de Cortzar Installed and tested hardware and software for TVN, Conax.
• Testing Harmonic, RGB, Imagine 3 to 1 Hd compression servers @ Insight communications in Louisville Ky,
• Mpeg-2 vs mpeg-4 testing compression issues Macro blocks, latency and coding issues.
• Built test plans, test equipment.
• Research competitors, developing competitive intelligence and comprehensive understanding of the competition.
• Develop technical aspects in the RFP process, targeting proposals to meet specific
• Market and company requirements.
• Manage cross-functional projects and teams to solve complex issues, reaching across Sales, Sales Operations, Network Operations, Engineering, and Deployment.
• Work closely with the Executive Team and Department Heads, writing proposals, making recommendations, and providing status updates for the team.
• Create and facilitate technical sales presentations for prospective clients.
• Perform technical demonstrations and product trials in live production networks.
• Instruct customers on proper deployment of products within their networks.
• Accurately troubleshoot connectivity issues and work with clients and vendors to resolve problems.
• Provide on-call support and 3rd shift weekend support for the diverse and geographically distributed client base.
• Train and mentor junior sales engineers, ensuring that company policies are followed and standards are met.
• Took on additional projects such as the integration of interactive TV for purpose of sales in Latin America and worked with S&T on deployments of ETV with content providers like Televisa and Cablevision S.A Tel Mexico.