Senior Infrastructure Engineer Resume Herndon, VA - Hire IT People

SUMMARY

Technically sophisticated IT professional with a demonstrated background of excellence across critical technology operations in a high - value and globalized business context.
Able to deliver timely and accurate customer support while developing sophisticated and innovative cost saving solutions leading to optimal business conditions and sustainable productivity gains.
Passionate advocate of technology solutions and their capacity to facilitate increased communication between the company and its customers.
Leverage continuous improvement methodologies to embed best practice principles throughout the organization and achieve ambitious corporate objectives.

PROFESSIONAL EXPERIENCE

Senior Infrastructure Engineer

Confidential - Herndon, VA

Responsibilities:

Execute the regional configuration and control of the Microsoft System Center Configuration Manager (SCCM) modern workplace and Windows 10 systems in terms of monitoring managing and releasing updates in line with the Group IT policies and practices.
Assist and complete operational tasks, data management, incident logging, reporting, systems monitoring & testing and disaster recovery.
Provide proactive recommendations, high quality support and development services and the successful delivery of both IT and business projects within BSI.
Integrate acquired companies into the BSI environment including domain controllers and file server buildouts, Microsoft Office 365, BitLocker, SCCM, and data transfers.
Donated decommissioned assets to STEM Program for purpose of educating students nationwide on Cyber Security and Forensic Analysis.

Senior Information Technologist

Confidential, Arlington, VA

Responsibilities:

Conducted cost rationalization projects including an 80% reduction in operational support expenses by delivering end-to-end support, first call resolution, and formulating internal support relationships.
Executed regular IT and security readiness checks in preparation for internal compliance audits to maintain strict adherence to risk management and regulatory compliance standards.
Introduced processes that reduced time-to-repair for mission critical issues by 75% leading to significantly decreased user downtime and long-term cost savings.
Rolled out enhanced security measures to mitigate against the threat of unauthorized disclosure of information by increasing security around global IT, Import/Export, and security infrastructure.
Achieved outstanding customer satisfaction ratings through a combination of expert technical ability, tireless work ethic, team collaboration, and interpersonal awareness when dealing with end users.
Reduced operating expenses by 40% through the elimination of travel costs while and offering remote working capability and related support services for users across the network.

Information Assurance Manager

Confidential, Arlington, VA

Responsibilities:

Led the maintenance and build-out of SQL server installations to provide security solutions while implementing intrusion detection, IDS, DLP, SIEM, and vulnerability scanning solutions.
Tracked and analyzed security configurations to ensure ongoing alignment with regulatory compliance standards. Awarded Self-Certification authority by the Office of Designated Approving Authority.
Established and led a disaster planning and incident response team with responsibility for the sanitization of classified data spills and contaminations to minimize risks.
Successfully managed a $240k project focusing on the reduction of cellular service costs including procurement and financial analysis during the vendor negation cycle for mobile devices.