Systems Administrator Resume Overland Park, KS - Hire IT People

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Overland Park, KS

Systems Administrator

Responsibilities:

Remote installation/version upgrade, configuration and security administration of Dell DRAC and ESXi hosts, through vSphere web client connecting the compliant Production Systems to vCenter management appl;ication.
Worked closely with Secure Payments team, remote vendors, and on-site theatre personnel to deploy 10,000 secure payment pin-pads connected to POS devices in over 600 remote client locations.
Team upgraded/migrated over 14 mission-critical enterprise applications per server at over 450 remote sites with minimal downtime and 0% failure rate.
Install and troubleshoot Windows Server 2016 on VMWare Datacenter Virtual Servers.
Re-imaged and configured multiple Windows 10 POS systems for each client site. Corrected configuration, hardware and software, virtual and physical switch issues in real time.

Confidential, Topeka, KS

Production Analyst

Responsibilities:

Ensure continuity of multinational corporate infrastructure, monitoring and reporting on the progress, status, schedule adherence and failure of mission critical automated jobs. Oversee hourly and daily retail reporting from thousands of stores in over 17 countries.
Assist off-shore support groups, work closely with database teams, programmers, management and executive personnel on change management, retail cycle changes and a multitude of seasonal and marketing updates.
From Data Center NOC, monitor mainframe production batch job streams and maintain job flow. Track scheduling, batch job exceptions, incident messages and failed/hung jobs, adhering to all OLAs and SLAs with absolute minimum of missed targets.
Determine appropriate action for all production incidents and failures, resolve or escalate and assign tasks and tickets to appropriate teams, monitor and report on all data center systems including backup/power supply for Headquarters.

Confidential, Overland Park, KS

Contractor

Responsibilities:

Short duration projects: Microsoft image capture/builds, Active Directory administration, hardware upgrades/Win 10 rollouts, data center decommissions, small-medium sized business consulting, planning, purchasing and installation and training

Confidential, Des Moines, IA

Systems Engineer/Infrastructure Administration

Responsibilities:

Active Directory OU/account administration, Exchange & Office migration to GSuite/Gmail
Create, test and deploy Windows 7 & 10 images via SCCM. Perform validation analysis and deployment automation using Powershell.
Provide decisive “last line” resolutions for any outstanding Tier 2 issues as required. Develop and maintain workflow SOP and best practices to maintain maximum service levels and system uptime.
VMware vSphere and, vCenter administration. VLAN configuration. Monitored hardware and physical infrastructure/network performance issues and failures. routers and switches
Coordinated change management tasks with client management and infrastructure teams to guarantee proper response and staffing levels. Review and track contract deliverables with including maintenance, break/fix issues, new building infrastructure requirements such as communications, ethernet and wireless coverage and WLAN connectivity to rest of campus.
Migrated from Microsoft Exchange Server and Office Professional/Enterprise to Gmail and G-Suite.

Confidential, Cedar Rapids, IA

Datacenter Operator/Network Engineer, Infrastructure Support

Responsibilities:

In ADFS, administer, test and troubleshoot Single Sign-On authentication issues for hundreds of remote employees accessing Office 365 and Salesforce applications from the field.
Add, remove and update new, decommissioned and changed inventory. Install, repair and decommission servers. Replace failed drives, rebuild RAID arrays, monitor and report outages and systems downtime. Setup and configure switches, network and cloud-based storage.
Provision and support iOS and Android devices via MDM, primarily iPhone and iPad in AirWatch MDM.
Run and log backups of multiple AS/400 mission-critical systems. Ensure backups successfully complete every day. Monitor job sequence and completion, troubleshoot and remedy iSeries and AS/400 issues ensuring minimum downtime.
Work with outside vendors on installation and maintenance of HP servers, Cisco and other network devices. Responsible for running fiber and Ethernet connections. Insure security of Data Center.
Provide application and networking troubleshooting solutions to support technicians and end users in Windows, OS X and iOS environments. Assign and monitor support ticket resolutions, provide and document best practices solutions to technicians.

Confidential, Kansas City, MO

Network/ Application Admin

Responsibilities:

Phone based and on-site support of 300+ Windows users. Used remote access to assess and repair Windows XP, 7 and 8 workstation and laptop issues. Track resolution of ongoing issues through integrated asset and service management software. Support Infrastructure team finding resolutions for LAN/WAN issues, Exchange issues and security issues. Contribute solutions and practices to Knowledge Base and instruct peers and non-IT personnel in solutions.
Managed service desk ticketing/asset management software upgrade for entire enterprise.
Monitor and maintain spam/junk email black and whitelists, handle quarantine and release process for all users.
MAC OSX support. Incorporated all OSX accounts into Windows domain providing previously nonexistent security and connectivity for department. Responsible for all Mac, OSX Server and OSX workstation support. Resolved iPhone issues for 300+ users.

Confidential, Topeka, KS

Helpdesk Analyst

Responsibilities:

Worked with customers across multiple outside corporations in Eastern Kansas region, developing relationships and providing optimal and efficient IT support.
Monitor health of customer networks, servers and workstations. Triage customer support issues to insure SLA compliance and timely resolution. Remote troubleshooting of LAN/WAN/wireless connectivity, servers and workstations backup and data recovery, internet access, remote access, email issues, MS Office assistance, virus and malware removal.
Create and remove users in Active Directory and Exchange, set network permissions for groups and users, iPhone and Android email support, create and install SSL certificates, Work with vendor tech support to install and resolve third-party software interoperability and performance problems.