TECHNICAL SKILLS

• SDLC, Agile, CPM (Critical Path Methodology), IT Service Manager, HP SharePoint Administrator, Ariba / Aries / Aldea Service Request for purchasing
• procurement, invoicing, PO’s. ESL Enterprise System List, CMDB, AMDB, TCS Mastercraft, TCS HP Service Management, TCS RFC
• Service Request Manager SRM, Project Plan MPP, VISIO, MS Excel, MS Word, OVSD Open View Service Desk
• Webwerks EDS Project Management Preproduction & Production, IBM Cloud, Microsoft Excel, VISIO, Outlook, PowerPoint
• Word, WordPerfect, Acrobat, Peach Tree Accounting, IBM Lotus Notes, Fox Pro, Wyse Unisys Software, SmarTerm, QuadTel
• Macess Software System for Medical Billing, HSII for Medical Billing, Entrendex for Medical Billing.
• . FileZilla (File Transfer Protocols) distributing device drivers and patches for windows-based systems.
• Virtual Clone Drive (ISO image formatting and security patch updates) 7-Zip (for installations).
• VMware Workstation (support for Windows, Linux, Solaris, and Mac OSX hosts and quests(64bit).
• BMC (Remedy Incident mgmt.) Active Directory, Office Communicator, Win OS, iPhone /Android support
• Avaya/Cisco VPN, WebEx, Microsoft Office, Outlook, RSA VPN, Citrix XenApp and Xen Desktop
• VMware 7 and 12.5 vSphere. Windows Migration support and admin WIN7/10 MAC Support.

PROFESSIONAL EXPERIENCE

Confidential

Migration Specialist

Responsibilities:

• Functions for job required 100 percent travel to client sites nationwide for the deployment of hardware and software updates and equipment removal and disposal through local E-WASTE management.
• Support set up for wireless access points and configuration per location switch for connectivity.
• Administrated OU Move via Microsoft exchange support for windows office 365 business when required for location moves. 100 percent travel.

Confidential

Desktop Support/Network Engineer

Responsibilities:

• Manage Desktop Devices (hardware, software and connectivity) incidents and Service Requests through to resolution.
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop Devices for their entire lifecycle (including the remote management of Desktops Devices using appropriate tools).
• Update Service Management Intranet (Customer’s IS Portal) with all relevant information related to this service for end users.
• Support LAN and WAN connectivity and configuration (including wireless) to enable end user access to the customer’s network and systems.
• Distribute software packages using standard distribution tools.
• Ensure that each Desktop Device is installed with the appropriate desktop image.
• Manage Desktop Devices (hardware and software) incidents through to resolution.
• Manage hardware related incidents which require Desk Side Support to resolution.
• Perform software reloads of a partial or full client image where required by accessing the customer’s WAN.50% Travel

Confidential

Junior LAN Admin

Responsibilities:

• Act as first level of support for desktop support issues requiring hands on assistance.
• Prepare and document repair, replacement, maintenance, and retirement of existing hardware.
• Execute work requests according to manager or client requests.
• Monitor, maintain, administer, and support servers and other hardware. 35% travel.

Confidential

Infrastructure System Engineer and Migration Tech

Responsibilities:

• Deploy Windows 7 machines with in the Federal Aviation Administration nationwide, install network and local printers, and install standard/Advance peripherals.
• Copying files from old devices to the new computer, able to follow documented instructions for both software/hardware installations remote monitoring and access using Bomgar LANDesk.
• Secure deployment using Forenze IT.
• Virtualization using hybrid and vcloud virtual VMware 7 and 12.5 vSphere.
• Currently have a Security Clearance
• System Center Configuration Manager (SCCM) my duties entailed the creation and maintenance of SCCM packages, collections, Virus patch updates, queries, and inventory.
• Used Citrix XenApp and XenDesktop for application support and business functions for both mac and windows systems. VoIP Phone SailPoint, Active Directory, Oracle, SQL Server and application provisioning.100% travel

Confidential

IT/RSA Manager

Responsibilities:

• Single Point of Contact for corporate initiatives for The Confidential RSA Security Token Rollout discipline.
• Tasked to update company-wide Security revamp measures; included daily functions consist of the installation on service issued equipment and support devices.
• Managed the PC/Laptop imaging and deployment effort, phone support for proprietary soft and third party software and installs.
• Remote access support
• SSCM / remote
• Used IRON MOUNTAIN for data back up and archiving.
• Created base desktop configuration.
• Monitor, maintain and administer the local SCCM site infrastructure and participate in the monitoring and administration of Global SCCM Infrastructure.
• Provide regular status reports and maintain documentation for standard operating procedures.
• View / and Lync for Remote Support for field offices corporate office and Confidential stores SailPoint, Active Directory, Oracle, SQL Server and application provisioning Used hybrid and vcloud virtual VMware 7 and 12.5 vSphere for Virtualization. Knowledge of scripting using tools like PowerShell, vSphere Power CLI

Confidential

IT Support

Responsibilities:

• Perform work in compliance within specified warranty requirements.
• Return defective equipment/parts to maintenance inventory, documents customer repairs.
• Safely package equipment for offices and arrange for the transport of the equipment.
• Develop and effectively respond to trends by monitoring and analyzing incoming calls, problems and support requests.
• Conduct technical training and customer service training classes for technicians including Active Directory Users and Computers, RSA Server, and PGP Desktop Encryption services, and learning client software for each contract and comprising an appropriate training process/curriculum.
• Image hardware and troubleshoot Microsoft Office Applications, Departmental Software; troubleshooting Data and Voice network conflicts and resolving ATA and switch issues on LAN.
• Used IRON MOUNTAIN for data back up and archiving.
• Provide regular status reports and maintain documentation for standard operating procedures.
• Perform routine SCCM and Active Directory administration tasks
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment.
• Perform general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment.
• Perform remedial repairs on computers, laptops, printers and any other authorized peripheral equipment.
• Customize desktop hardware to meet user specifications and site standards.

Confidential

IT Consultant

Responsibilities:

• Managed the Migrations Project, PC Refresh Project, Help Desk Support, and Hardware / Software support for Bright Horizon Schools.
• Ordered, received, and implemented System and Network Change.
• Phone support for training of new applications.
• Configure and administration of VMware ESX, ESXi, within vSphere 4 and vSphere 5 environments with Virtual Center management, Consolidated Backup, DRS, DPM, vMotion, VMware Data Recovery, VMware Site Recovery Manager (SRM), vCenter Operations Manager, and VMware View desktop virtualization infrastructure (VDI).
• Managed Data and Server Migrations.

Confidential

IT Consultant

Responsibilities:

• Remote Support Agent for Confidential &T pay station kiosk.
• Monitored system and Sid cap and pc migration Win XP to Win 7.
• Utilized Active Directory tool set bundles (AD Bulk Users, True logon, AD Bulk export, AD find and replace, AD Bulk contacts) to manage AD.
• Accomplishments: Managed Wide scale support for consumers and in-store agents.

Skills Used: SCCM VPN remote access line provisioning for CAT 3 and CAT 5 for small and medium company environments.