SUMMARY

• Results - driven, exceptionally analytical engineer, acknowledged as a subject matter expert, leveraging extensive technical expertise to identify and resolve complex issues and complete challenging deployments from pre to post production to meet strict deadlines.
• Collaborative and consultative leadership style to build and manage long-term internal and external partnerships, optimizing, and coordinating resources to drive project through all test and project milestones.
• Passionate about continuous learning and staying current with new technologies, quickly learning and applying to workflows to exceed expectations and drive productivity. Flexible and dynamic with can-do attitude to deliver exceptional support and service.

TECHNICAL SKILLS

Languages: Bash, Shell scripting, SQL, Python

RDBMS: Oracle, Oracle RAC, Maria DB, Cassandra DB

Network: TCP/IP, DNS, FTP, SSH, DNS, SMTP, DHCP, HTTP, HTTPS, XML, SNMP, LDAP, Firewall, Load Balancers, Cisco Routers/Switches, Mellanox InfiniBand, HPE Routers/Switches

Platforms: Linux, Unix, Windows, Sun Solaris, MS-DOS

Tools: SQL*Plus, Kubernetes, Docker, Grafana, Prometheus, Zabbix, EMC Unisphere, IBM WAS, Hadoop, CLCM, BCMT, TPIM, Ansible, Virtualization, VMWare, OpenStack, Amazon Web Services (AWS), Microsoft Azure

Hardware: HPE ProLiant Servers, HPE VC Flex-10/10D Module SAN Switch, Airframe CFX-5000, Dell PowerEdge Servers, EMC disk array, HPE BladeSystem c7000, Dell IDRAC, HPE ILO

Applications: Confidential Performance Manager, NetAct OSS, Traffica, Archive Cloud, Global Reporter, Reporting Suite, IOT IMPACT, IOT SCEF, Avamar Virtual Edition, Data Domain Virtual Edition

PROFESSIONAL EXPERIENCE

Confidential, Bellevue, WA

Systems Integration Specialist

Responsibilities:

• Enhanced hardware performance and capacity without downtime by implementing and migrating multiple hardware and content using VMWare in Confidential -Mobile RAN OSS HW modernization project.
• Resolved data retention, KPI analysis, and network planning issues by installing and maintaining Confidential Performance Manager (NPM) in AT& Confidential Mobility with the use of RHEL, VMWare, HP switches, Oracle and EMC.
• Drove NBIOT device onboarding capability, secured business-critical data, and improved availability of network resources through installation and maintenance of NetAct Archive Cloud (ARC) and IOT IMPACT/Service Capability Exposure Function (SCEF) in Confidential -Mobile utilizing knowledge of AVE, DDVE, OpenStack, Kubernetes and Docker technologies.

Senior Operations Support System (OSS) Engineer

Confidential

Responsibilities:

• Facilitated zero missed milestones and boosted positive customer feedback 100% by leading operational, technical support team in assisting in closing issues using Confidential ticketing system.
• Reduced downtime and increased system reliability by proactively performing software and hardware maintenance activities, such as firmware upgrades, installation, and testing technical notes, hotfixes, and change deliveries.
• Avoided service outage and prepared TPIM platform for future project expansion by developing and implementing procedure for global EMC disks migration.
• Built customer’s confidence in Confidential products and support structure by debugging and troubleshooting highly escalated complex issues, and conducting technical post-mortem discussions.
• Prevented repeatable issues and enriched end-customer experience by conducting technical knowledge transfer, devising technical documentation, including method of procedures, final outage reports, site folders, backup, and disaster recovery procedures.
• Cultivated and established long-term relationships with customers by working face to face in Confidential -Mobile premises and delivering real-time solutions, performing challenging deployments, and multi-vendor integrations.
• Improved object filtering through collaboration with global delivery center engineers to devise strategies and efficiently replicate topology of NetAct regional cluster to TPIM.
• Enhanced data capacity, processing speed, and system stability by performing file system extensions, adding new servers, bonding network Ethernet, and setting up customer data collection servers.
• Earned multiple acknowledgments from clients on expertise in troubleshooting complex issues, customer service, promptness, and excellence through notes from top management at Confidential -Mobile.

Confidential

Senior Operations Support System (OSS) Engineer

Responsibilities:

• Ensured alarms monitored, and configuration is rolled-out, and data collected by integrating network elements (BSC, MSC, MSS, HLR, MGW, and RNC) to Confidential OSS NetAct.
• Enabled Globe Telecommunications OSS team to manage alarms centrally and automate processes by activating northbound interface ASCII alarm forwarding feature of Confidential OSS NetAct.
• Boosted network management capabilities, added effective tools for rolling out new network element features, and increased traffic capacity by updating BSC X25 timeslot and upgrading Confidential NetAct Operations Support System (OSS).

OSS / Value Added Services (VAS) Engineer

Confidential

Responsibilities:

• Facilitated 100% project completion by adhering to business processes and metrics and executing system and user acceptance testing of Confidential OSS regional and global clusters.
• Empowered service provider Globe Telecommunications to offer subscribers automatic over-the-air management and configuration of mobile phones by installing and upgrading Confidential Terminal Management Server (NTMS).
• Decreased troubleshooting time 25% by documenting answered issues and known problems and developing technical documentation such as site folders and method of procedures.