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Systems Administrator Resume

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Princeton, NJ

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OBJECTIVE

  • Dedicated VOIP professional currently providing technical support for one of the nation’s largest leasing companies of trucking equipment with $700M revenue, 1,000+ employees, and 15 remote sites.

TECHNICAL SKILLS

Operating Systems: Linux - Cisco, Windows

Hardware: Cisco VoIP phones, Cisco UCS

Software: Solarwinds Orion Network Performance Monitor, Cisco Anyconnect VPN, Cisco VoIP Products (Cisco Call Manager, Unity & UCCX, WebEx, Cisco Agent Desktop and Finesse), Social Miner, Verba, and 2Ring, Commvault, Microsoft Intune (MDM)

PROFESSIONAL EXPERIENCE

Confidential, Princeton, NJ

Systems Administrator

Responsibilities:

  • Manage and administer VoIP infrastructure including SIP integration
  • Provide configuration and problem resolution support for the company's Cisco IP telephony system.
  • Design and implement VoIP and Telecomm system requirements for New Jersey/Kentucky office and other remote offices
  • Document VoIP-related administrative and end-user procedures.
  • Work with the CISO to address vulnerabilities with the Cisco phone system.
  • Train and provide support to level 2 Desktop support regarding Call Manager, Cisco Unity, and Cisco UCCX.
  • Manage call routing, number translation, pickup groups, and call handlers.
  • Implement and manage custom mobile voice and data plans for company that fit the need.
  • Maintain vendor and SIP carrier relationships and work with contract terms.
  • Manage the company’s mobile device management tool using Microsoft Intune.
  • Microsoft O365 support
  • Administer Enterprise backup solution using CommVault.

Confidential, Princeton, NJ

Desktop Supervisor

Responsibilities:

  • Manage Desktop team in Princeton NJ/Rockville Maryland
  • Support/Setup (Tandberg & BARCO) Video conference calls and presentation
  • Reimage Laptops/PC’s using Ghost/Altiris Deploy Solution
  • Manage the team budget for hardware inventory
  • Account/Group management via Active Directory 2008
  • Manage/Support Home office VP’s Dell Laptops and Mac Airbooks
  • Managed all VP projects; implementation Upgrade to Windows 7, Exchange 2010
  • Manage all VIP IT support as needed; New Hire accounts, Video Confer, Mobile phone config
  • Support/Setup BES for Blackberry’s, Ipads, Iphones, Droid Phones, Tablets, Printers
  • Handle all network physical installation of blades. Work with network team.
  • WebEx Administrator; Handle all accounts and licenses.
  • Creating/Modify IT Desk Side Operation Process to strengthen Team SLA’s

Confidential, Edison, NJ

Senior Desktop Engineer

Responsibilities:

  • Manage the techs that deploy Hardware/Software for entire company
  • Install/maintain network/local printers (Xerox, Canon, HP, Brother)
  • Support users with Lotus Notes Mail
  • Use Landesk to Maintain inventory control of company equipment
  • Rebuild/Reimage HP and Lenovo laptop/desktop. XP, Vista, Win 7, MS Office 2003/2007/2010
  • Tech lead to have Windows image up to date on Ghost/BartsPE/Windows 2003 Server
  • Support Blackberry, Ipads, Iphones, Android Phones
  • Symantec environment. Maintain virus def and use for scanning
  • In charge of Special project and new app tests
  • Active Directory; Support user accounts; disable users, passwords

Confidential, Princeton, NJ

Network Analyst

Responsibilities:

  • Manage first level support technicians (6 techs) with any network alarms
  • Manage trouble tickets in Remedy/Expedio FM
  • Monitor/Maintained multiple network devices (Routers/Switches)
  • Monitoring tools, Smarts, Omnibus, Netcool/Webtop
  • Troubleshoot any Outages, device down
  • In charge of new employee Support documentation/training

Confidential, Bedminister, NJ

Desktop Support/Project Administrator

Responsibilities:

  • Managed trouble tickets in TRACKIT
  • Maintain and Install SafeBoot Encryption software.
  • Blackberry Support
  • Reimage Laptops/PC’s using Ghost
  • Support Windows NT/XP Environment
  • Support users with Lotus Notes Mail in Japan / Outlook 2003 in USA
  • Directed Special Project Installs.
  • Support Avaya Voicemail Mailboxes

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