Business Process Specialist Resume Atlanta, GA - Hire IT People

SUMMARY

Technically astute and results - oriented IT professional committed to Delta’s success
Strong background providing comprehensive system support through upgrading, troubleshooting, and end user training
Effective communicator with the ability to explain complex processes to end users in easy-to-understand terms
Technically and tactically proficient approach to providing high level support
Responsive and ready to take on any task and proactively resolve any challenge.

PROFESSIONAL EXPERIENCE

Business Process Specialist

Confidential, Atlanta, GA

Responsibilities:

Perform as a member of an application support team for ERP systems users throughout the organization and its partners
Work with ERP systems users and management to determine appropriate system configuration and setup
Assist ERP systems users with data conversion
Thoroughly understand ERP database schema
Assist with testing new releases of ERP systems prior to use in a production environment
Create documentation and procedures guidelines for ERP systems users
Comprehensive knowledge of ERP security subsystem to assign appropriate system access to users at different levels
Thoroughly understanding of business practices and procedures to design, develop and maintain automated workflows
Help define user needs and develop data processing solutions
Analyze and troubleshoot ERP system issues reported by end users
Design, develop, and maintain reports used by technical staff and ERP systems users

Information Systems Analyst

Confidential, Atlanta, GA

Responsibilities:

Maintained company infrastructure using Active Directory, Exchange, SCCM and Windows server 2012R2
Built, upgraded, and troubleshot PC issues in a Windows 10/7 environment with Office365
Installed and supported enterprise applications and office equipment including mobile devices
Developed proficiency in the software development life-cycle
Troubleshot LAN/WAN connectivity issues; networking; Windows Server 2012
Research and recommend innovative possible automated approaches and improved workflows
Mapped and documented interfaces between legacy and new systems
Oversaw implementation of a new system including data migrations; planning and working flexibly to meet deadlines
Supported users on change control and system updates; provided training and user manuals to new system users

IT Application Intern

Confidential, Dunwoody, GA

Responsibilities:

Served as IT Analyst Associate for assigned projects as needed
Assisted in performing moderately complex analysis of data and system, including loading and balancing creation of derived fields and formatting, process flows and data diagrams
Assisted in performing all development tasks required to ensure the accuracy of each software program
Worked closely with management on assigned projects from inception through implementation via all communication channels.
Analyzed client and customer needs; assisted with the requirement process, development, and unit testing of simple to moderately complex code
Proactively obtained information needed for the successful development of software programs.

Database Specialist

Confidential, Atlanta, GA

Responsibilities:

Designed and maintained databases, tables, and spreadsheets for use by an assigned county department
Generated reports, produced graphical data displays, and worked with vendors to design, load, index and display large informational databases
Provided systems analysis, development, and support and performs programming tasks
Served as a departmental liaison to the Department of Information Technology and monitored adherence to established information systems and network protocols
Performed various administrative or technical duties in support of assigned department and work unit
Identified problems, determined accuracy and relevance of information, used sound judgment to generate and evaluate alternatives, and made recommendations

Technical Support Agent

Confidential, Columbus, GA

Responsibilities:

Provided technical support for resolution of desktop/workgroup related problems
Served as point of contact for technical problems; performed troubleshooting tasks, problem diagnosis, resolution, or escalation
Served as the primary interface to customers in a high-volume call center environment.
As technical agent, researched, troubleshot, and documented problems with various POS systems
Provided technical support for all Delhaize America companies within the U.S.
Effectively communicated information to individuals and groups
Automated system console events and actions using scripts on a Tivoli platform
Responded to critical system events at various locations
Received and responded to instant alerts when system events threaten data center performance