System Administrator/Support Resume Leesburg, GA - Hire IT People

OBJECTIVE:

Seeking a challenging career position as a System Admin /IT Specialist where I can utilize my skills and experience as well as a company that I can grow with.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Leesburg, GA

System Administrator/Support

Responsibilities:

Administer and maintain systems support for software, hardware and servers: test, troubleshoot, diagnose, and resolve all problems.
Provide timely technical support for users and work with them to solve existing problems.
Configure, monitor and maintain updated virus protection software, and backup data for emergency recovery
Provide end-user support, resolving technical issues and provides technical assistance for all Operating system
Set up new hires with equipment and appropriate access to the company network and systems
Implements, installs, configures, monitors, trouble shoots and evaluates existing and new operating systems
Directs technicians who are involve in diagnosing and correcting systems related to failures and performing system management and determines logical solutions.
Install and maintain network hardware and software
Administer servers, desktop computers, printers, routers, switches, firewalls, phones, smartphones, software deployment, security updates and patches.
Install and support LANs, WANs, network segments, Internet, and intranet systems

Confidential, Albany, GA

IT Specialist

Responsibilities:

Install, configure and maintain software and hardware systems.
Conduct IT related trainings to new hires, users and technical teams as needed
Work in compliance with department safety and quality standards.
Plan and complete daily assigned tasks within deadlines.
Maintain confidentiality and security of company documents and customers
Handle customer support calls in a timely and accurate manner
Understand support problems, analyze problem data and determine appropriate solutions
Diagnosed connectivity and data access problems
Escalate complex support requests to relevant IT staffs for resolutions
Manage and monitor internal assets to ensure accurate inventory records
Prepared the technology for Conference rooms for City Council and City Manager’s meetings
Setup user accounts to devices, shared drives and folders
Troubleshooting systems and hardware after server migration or an organization-wide update
Familiar with Information Technology Infrastructure Library (ITIL) practices
Serviced well over 2,000 customers and devices.
Worked on team projects to implement new software and hardware on the network

Confidential, Arlington, GA.

Computer Network /Field Technician

Responsibilities:

Computer Support Tech for contracted School Systems
Supported over 1,000 PC’s, printers and networking devices and a variety of different classroom technologies Smartboards, Mimios, CS Clickers etc.
Fiber Optic Installer/Splicer and Tester Multi/Single Modes
Support Network Infrastructure in seven surrounding counties
Configure and Install Ubiquiti Nano Stations NS2/NS5 and Sectors, Configure and Install Cisco/Mikrotik Routers and Switches.
Configure and Install Wireless Access Points, wireless devices and Security WPA/WPA2
Tower Climber Radio Installer
Network Monitoring Application Wireshark/Hobbit/Nagios
Configure Dragon Wave Radios for Network Ring 24GHz
Maintain Datacenter cabling Cat 5e and Cat 6
Effective communicator (Oral and Written) ability to explain complex processes in easy to understand term for End Users