Unified Communications Engineer Resume Mountain View, CA - Hire IT People

SUMMARY:

Senior technical Engineer with a diverse background in unified communications, network security systems and mobile device management. Specialized in business process design, development of optimized security solutions and management of cross - functional teams. Experienced in operational deployment and standardization of IT processes in client-facing environments.

KEY SKILLS:

IT Networking
Mobile Applications & Compatibility and DLP via MobileIron and 0365 suite
Network Security
System Implementations
VMware vSphere
Technical Support
Video Conferencing, Webinars, & Online Demos
Corporate Communications/Collaboration
A/V Administration
Video Broadcasting/Webcasting

TECHNICAL PROFICIENCIES:

PROFESSIONAL EXPERIENCE:

Confidential, Mountain View, CA

Unified Communications Engineer

Responsibilities:

Manage and maintain internal networking system, MobileIron, performing configurations and modifications as well as administering audio/visual requirements, such as webcast recordings and global conferences
Address escalated issues as tier 2 support, resolving outages, infrastructure disruptions, leaks, and/or bugs with Cisco Unity and Communications Manager CUCM v11.4
Administer and monitor MeetingPlace application with WebEx deployed in-house as well as Fixed Mobile Convergence (ShoreTel Roam Anywhere/Cisco Jabber) WebEx v32
Deployed Fixed Mobile Convergence solution using ShoreTel to almost 700 employees, which yielded a cost savings in annual cell expenses with an increase in functionality, such as short dial and employee lookup
Facilitated rollout of Cisco Jabber POC to over 100 users prior to global rollout to 8,000+ employees worldwide in 2013
Implemented MobileIron Mobile Device Management (MDM) that securely allowed employees to access company mail and in-house applications
Facilitated the transition of all North American employees from Blackberry devices to Android and iOS devices leveraging MobileIron as well as home wireless VPN hardware solution: Aruba RAP
Implemented the process for all employees globally to register devices under COPE ( Corporate Owned Personally Enabled), which granted access to corporate resources, mail, and VPN on demand using based authentication

Confidential, Hingham, MA

Senior Business Analyst

Responsibilities:

Functioned as primary contac t for in-network physicians and billing departments with inquiries regarding the benefits and eligibility information of their Confidential ts
Focused on assigned institutional claims for facilities, processed and adjudicated claims, and verified eligibility of benefits
Coordinated scheduling/meeting efforts between physicians and pharmaceutical sales representatives
Promoted to the Blue Card team responsible for managing all lines of business at a national level

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Unified Communications Engineer Resume

Mountain View, CA

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