PROFESSIONAL EXPERIENCE

Confidential, Overland Park, KS

Network Administrator

Responsibilities:

• Windows 7 & 10 Implementation
• Microsoft Office 365 / Azure
• E1 & E3 Licensing
• AD Sync Server
• Microsoft MDM Intune Rollout on Samsung 8 Phones
• O365 Data Loss Prevention
• Azure Information Protections Services Rollout - Setup Email Encryption Policies
• Account Creation
• SharePoint
• Security & Compliance
• Exchange
• Windows Server 2012r2 and 2016 Implementation
• Windows Deployment Server - Setting up PXE Boot Automated OS Provisioning
• Windows Server Update Services - WSUS rollout - Patch Management
• Office 2010, 2012, 2016, & 365 Implementation
• Workstation & Server Hardware & Software Support
• Hardware & Software testing
• Server Migration from 2003 to 2016
• Backup Maintenance- Veeam
• VMware Server and VDI installation
• Cisco AnyConnect VPN roll out
• Cisco ASA Installation
• Server Configuration Implementation Deployment
• Sever Management
• Active Director new user account creation & modification
• DHCP, DNS
• Group Policy Creation & Enforcement
• Software Regression Testing
• Cisco, Avaya, PolyCom, Intertel Phone Support
• Lead and point of contact when Director of IT is on leave
• Microsoft Dynamic Navision 2016 account creation
• Domain Controller Installation/Decommissioning
• Cisco AMP for Endpoints configuration & installation\
• Deployed Cisco Umbrella
• Cisco Meraki Router and Wifi Installation & Configuration

Confidential, Lenexa, KS

Network Analyst

Responsibilities:

• Windows 10 Implementation
• Windows Server 2012r2 Implementation
• Office 2012, 2016, & 365 Implementation
• Patch Management - WSUS
• Workstation & Server Hardware & Software Support
• Hardware & Software testing
• Server Migration
• Application Installation
• Software Configuration
• Sever Management
• New User Account Creation & Modification
• DHCP, DNS, WINS
• Remote Desktop Support
• Group Policy Creation & Enforcement
• Software Regression Testing
• Cisco, Avaya, PolyCom Phone Support

Confidential, Kansas City, MO

Network Analyst

Responsibilities:

• McAfee EPO Suite
• Patch Management
• Server Hardening
• Switch Configuration
• Laptop Encryption
• GFI USB Data Loss Protection
• Group policy creation and enforcement
• Use Windows Server 2012r2 & 2008r2 Baseline
• Security Compliance Manager
• Setup WMI Filters
• Mobile Iron
• RSA
• Cisco Content Security Management Appliance
• Email - Message Tracking, Quarantine, Policy Setup
• Web - Policy Trace, Web Tracking, Custom URL Groups
• Scan network w/ Nessus
• Remediate Vulnerabilities
• Data Loss Prevention:
• Setup Email Filters to prevent GLBA Violations from end users
• Follow standards and best practices to insure data integrity.
• Escalation threats to the Security Officer
• Provide End-user training regarding best practices and safe browsing behavior

Network Administrator

Confidential

Responsibilities:

• Microsoft Server 2003, 2008r2, 2012r2
• Server Migration
• Application Installation
• Software Configuration
• Sever Management
• New User Account Creation & Modification
• VMware Deploy VM from Template
• Install Windows Updates
• Application Installation

Helpdesk & Desktop Support

Confidential

Responsibilities:

• Respond Phone, Email, & IM Requests
• Deskside Support
• Create accurate documents
• Purchase Workstations
• Log Tickets
• Install & Configure Workstations
• Root Cause Analysis
• Resolve Problems
• Deploy Workstations
• Assign work when needed
• Schedule Management
• Training
• Problem Escalation - Team Members escalate all issues to me for final resolution.

Confidential, Overland Park, KS

Desktop Support Specialist

Responsibilities:

• Tracked Dell Latitude & OptiPlex assets
• Created & deployed software packages remotely
• Managed software installations for all Dell assets
• Marked assets for deletion and worked with accounting to depreciate and remove assets
• Tracked software purchases and expense to proper cost center
• Purchased, maintained, and troubleshot Dell Latitude & OptiPlex assets
• Purchased, maintained, troubleshot, HP & Dell printing systems and assisted with network printer system maintenance
• Managed Microsoft Volume Licensing
• Created, configured, QA Testing and deployed images for Dell Latitude & OptiPlex assets.
• Installed, configured & troubleshot 3rd Party Software. i.e. Great Plains, FRX, GoldMine, Cisco VPN Client 4 - 5, Cisco Call Manager for VoIP, Adobe Reader Std & Pro, Dragon Naturally Speaking, Izone, Citrix Metaframe, Blackberry Desktop Software, Norton, McAfee, & Sophos Anti-Virus, Heat, ITSM, Remote Desktop, LogMeIn Rescue, MS Office 2000 - 2007, Vista
• Installed, configured & troubleshot proprietary software i.e. OSITrac Remote, OSITrac Pro
• Troubleshot VPN, DNS, TCP/IP, WIN XP PRO issues for remote/disconnected users
• Used Heat & ITSM software for internal SLA tracking
• Provided end-user software support for proprietary and 3rd party software
• Maintained printing systems and assisted with network printer system maintenance
• Troubleshot Cisco 7900 Series VOIP phones via Cisco Call Manager, Dell Latitude & OptiPlex computers, Voicemail box setup via Unity
• Installed and troubleshot Linksys & Netgear Wireless Access Points/Routers

Confidential, Lenexa, KS

Lead Help Desk Support Analyst

Responsibilities:

• Installed and maintained desktop PC systems
• Provided end-user software and network connectivity support
• Maintained printing systems and assist with network printer system maintenance
• Installed, configured and troubleshot proprietary software DAISY, MO SPOE, IN and GA Farmers’ WIC.
• Installed, configured and troubleshot 3rd party software MAGIC, PC ANYWHERE
• Served as senior technician responsible for ownership to completion of any escalated tickets
• First line of Support for State WIC Overseers