SUMMARY

• IT Professional with 20+ years’ experience in Systems and Network Administration with a primary focus on MS Windows Servers 2000/2003/2008/2012 Standard/Enterprise operating systems.
• Good communication and team management skills.
• Extensive experience developing procedures, policies, technical manuals, software guides and instructions.
• Team management experience in both Enterprise Architecture\ Windows Systems Engineering and Network Engineering project environments.
• Datacenter Relocation Projects in Large enterprise environments

TECHNICAL SKILLS AND CERTIFICATIONS

• 2000 - 2012R2, Windows Server Failover Clustering, DNS\ DHCP, GPO management, SCCM, SCOM, SCSM, Active Directory RDS
• Some CITRIX XenServer, XenDesktop and XenApp VDI
• Datacenter Migrations, Design and planning,
• VMware ESX 3.x, 4.x 5.5 vSphere and vCenter, MS Hyper-V MS RDS
• VERITAS/ NetBackup 5.thru 7.7.3 Backup Exec for Windows, CA ArcServe VEEAM, ZERTO, and some COMMVAULT, BCP
• Connectivity and Design NETAPP, EMC Storage for server use, CIFS NFS
• Scripting VBScript, WMI/WBEM, PS.
• Windows Server 2000, 2003, 2008, 2008 R2, and 2012 R2
• HP System Insight Manager, Other monitoring tools
• SQL Server troubleshooting on OS and Hardware level, Exchange Server

PROFESSIONAL EXPERIENCE

Confidential

Offline Storage Administrator

Responsibilities:

• NetBackup Administration of 6 Master servers 24 Media servers and over 9000 clients which is made up of Windows Server 2003 - 2012, Linux and Unix. Work with NetBackup Policies for different server builds. Enterprise wide upgrade to 7.7.3 to prepare for 8.x
• Work with other teams to troubleshoot any errors for daily and weekly backups. Submit RFCs and work on INC’s in SNOW ticketing software.as needed. Participate in weekly calls with VERITAS engineers for any issues unresolved.

Confidential

WINDOWS SYSTEMS ADMIN

Responsibilities:

• Windows Infrastructure & Hosting Services team provides support to approximately 2500 Windows servers hosting core infrastructure applications, such as Outlook Mail, Lync, McAfee, etc. The team is responsible for maintenance of shared environments, such as SQL Clusters, Citrix servers, and web servers.
• Responsible for second line support and maintenance of the Windows Server and ESX systems globally.
• Troubleshooting and resolution of all Windows and ESX support issues/requests
• Change and configuration management
• Implementation & adaption of scripting & automation tools for various Windows tasks
• (Datacenter Power Downs, Quarterly Maintenance Activities, Disaster Recovery test, etc.)
• Provide day-to-day second level technical and developer support for critical business and Trading systems
• Implement systems and application configuration changes following Change Management process
• Develop and support disaster recovery initiatives and ensure on-going compliance with the security baseline
• Install and maintain the operating system and related software products. This includes performing required upgrades
• Provide diagnostic support and act as interface to vendors for all failing components within the system
• Involvement with escalations and incident management including post incident reporting
• Problem troubleshooting, root cause analysis and implement both short and long-term solutions n-call work on a rotating schedule

Confidential

Windows Systems Engineer - Systems Integration

Responsibilities:

• Engineer and implement technical configurations on Windows Platforms Develop SOE.
• Member of Enterprise Architecture Team. Team Reviews all Products and Enterprise Solution to verify it will match our SOE.
• Support over 700 Windows 2003 - 2012 Servers 80% Virtual
• Help Support VMware 5.5 build Templates and servers
• Design and Implement updated backup strategy using Backup Exec and NetBackup Evault, CommVault.
• Ensure SLAs & operational KPIs are met
• Provide 3rd level support for the entire Windows platform and related infrastructure
• Ensure that suitable data backups are maintained
• Ensure that Windows security remains intact and assist with the administration of Windows user permissions and profiles
• Evaluate and install new software releases, systems upgrade’s in a controlled, timely fashion
• Proactively monitor operational status, capacity and performance of supported Windows infrastructure
• Maintaining and exercise Disaster Recovery procedures
• Ensure documentation for supported infrastructure is developed and maintained
• We Recently Moved Our DR Datacenter to A new location and Made Them Active / Active Mostly.
• IBM Blades & Blade Center, IBM System X Servers
• Remote Desktop Services 2012 R2, App-v, VDI, CITRIX App virtualization & VDI, XEN Server XEN Desktop
• Hyper-V 2012R2, VSphere 5.5
• Windows Failover Clustering 2003, 2008, 2012R2.
• Supported and designed the SOE for each OS version for all 800 + servers, 80% Virtual.
• Worked with fellow Engineers and team members to Move 2 Data Centers last year and get 90% Active \ Active for Most Microsoft Products.
• Enterprise Architecture Team Member, where we would review and design systems that can be adapted and redesigned in a systematic and controlled way.

Confidential

Global Windows Server Engineer

Responsibilities:

• Managed technical projects implementing HP SIM, SCCM, and SCOM on a Global level.
• Worked as a team member for Global Windows server OS 3rd supporting 5000+ servers around the world with Windows server 2003, 2008, 2012. HA Operation (high availability), Bare Metal Restore using Christie TBMR and CBMR with Tivoli TSM
• Incident, Problem and Change management. Using Remedy. Configuration management (SOE). Capacity Management. Windows Services Event Management.
• Solve incidents transferred from 2nd level teams to the third level team. Daily improve and guide the 2nd level teams to enhance their way of work.
• RCA - Find root causes to incidents and make proper adjustments so they will not happen again.
• Ensure that all changes follow the process at Volvo IT.
• Make sure the Windows server is SOE-compliant according to the strategy and roadmaps coming from the SOE function, and decided by the core team.
• Worked as Team member on NA Windows Hardware 3rd

Confidential

Sr. Web Systems Engineer

Responsibilities:

• Managed technical projects implementing Kana, Introscope, Corillian Voyager, Tumbleweed, Mobius and others on an assortment of Windows, Linux and Solaris platforms.
• Tested online banking releases, Implementation of SDL Tridion CMS platform, and Introscope monitoring projects. Tested and deployed various elements of Fiserv, Corillian, Kana & Check Free online banking, encryption, customer service email and chat management platforms.
• Contributed to Confidential /Wachovia merger. Contributions to server virtualization, messaging platforms and online banking solutions. Managed 55 Production Web Servers, 122 Test environment Web Servers, 44 Email and chat, communication servers in Production and Test environments

Confidential

Sr. Systems Admin/Hardware Support

Responsibilities:

• Support Windows 2003 / 2008 Domains, V Sphere 4, DRS, VMOTION, ESX servers, SAN Storage. Build Windows 2003 & Windows 2008 Production servers. Clustered environment, Document server builds. Support Windows XP, Windows 7. Rack and Build Dell and HP servers, Provide system or technical development expertise to the technical resource team. Reviews technical procedures, processes or actions for improvement.
• Systems Administration in a Windows 2003/2008 Server environment that is 45% virtual with VMware. Help build a new Intel Server Lab/Staging Environment

Confidential

Sr. Systems Admin

Responsibilities:

• Support Windows 2003 Server, Web Server, and SQL database 2003.
• Troubleshoot performance issues, with Windows server configuration and SQL server configuration
• Manage Cloud servers along with Physical servers.
• Support Windows 2008 Domain, Exchange server 2008, VMWARE Infrastructure 3, DRS, VMOTION, ESX servers, iSCSI storage solution. Windows 2003 Production webservers, SQL server 2005, Cloud Computing with Hostimg.com, Support Windows XP, Windows 7. Fonality & Allworx Phone systems, VOIP. Manage and support all system Backups, Symantec backup Exec 12.5, Manage Google Apps Premier. Dell and CISCO smart switches. VPN, remote users.

Confidential

Migration/Technical Services Support

Responsibilities:

• Support internal tools for the My Place Migration, Ramona, and Work with Data movers, Tific servers. Setup and configure Storage area’s EMC SAN, verify rights and permissions. AD, Sites and services, DFS, GPO’s, User management. Exchange 2003/ 2003, VMWARE ESX 3.5. Virtualization of servers. Support RIS servers, develop and test remote location migrations. Maintain and design QA environment for clients and server testing, SMS application deployment. Support and maintain Windows 2000 & Windows 2003 servers that tools are running on. 2nd & 3rd level Back Office support for Windows XP clients in My Place. SMS 2003 support and troubleshooting, client and server. 200 servers and 25,000 user support.

Sr. Novell Network Administrator

Confidential

Responsibilities:

• Support and Maintain Novell servers and eDirectory tree for Confidential, OS updates, troubleshoot hardware issues, Monitor Backups, Assign Rights and Troubleshoot user access problems. Trouble Shoot and fix NDS issues, and communication issues between sites and servers. Also, work on Backup Exec for Windows 9.1 issues. NetBackup at some remote sites Submit and implement change requests. Document Disaster recovery model.
• Support Class Applications issues, Class updates to Novell servers, Monitor VINST, Work VINST cases promptly and efficiently. Contact and communicate with customers to resolve issues. 2nd and 3rd line of support on Application and Client issues.
• Work with Novell and Windows 2000 / 2003 servers.

Confidential

Sr. Systems Engineer

Responsibilities:

• Supervise, schedule, other Network Engineers for current projects. Provide high-level customer service for School systems in North and South Carolina.
• Install NetWare 6, 6.5 iPrint, DNS/DHCP, GroupWise 6, 6.5, Backup Exec 9 for NetWare and Windows, Install Windows 2000/2003 servers Web Servers. Install and configure ZEN and GroupWise, Ghost Cast server,
• Troubleshoot NetWare issues, perform NetWare upgrades, troubleshoot and perform upgrades on GroupWise 5 & 6, 7 troubleshoot and perform upgrades on ZenWorks, perform ZenWorks inventory. Heavy NDS, NDPS, NAL support. NetWare 4, 5, 6, GWAVA, DNS/DHCP
• Troubleshoot Server and workstation hardware issues, Compaq servers, Dell Servers, workstation, and laptop support. Cisco Wireless Configuration and support. School system software including Orchard, Type to learn, Accelerated Reader, Star Reader, Accelerated Math, Star Math. IPAQ wireless configuration.
• Install, Configure and recommend Backup solutions.