EXPERIENCE SUMMARY:

• I have 6+ years of extensive experience providing unparalleled and highly recommended and sought after IT service and support to government clients and small business customers and concerns.
• Vast experience in the installation and administration of enterprise level environments.
• Experience in the installation and typical day - to-day administration of SME’s. (Small and Midsize Enterprises)
• Thorough knowledge of Windows Vista; Windows XP; Windows 2000 Server; Windows Server 2003; Windows Server 2008; Windows NT; Novell; DOS; OS/2; TCP/IP; Install Shield; Ghost; Deploy Center; Microsoft SMS 2003; and BDD.
• Active Directory Services; Active Directory Group Policy Objects (GPO); Microsoft Management console (MMC); DHCP; WINS; and DNS.
• Responsible for the configuration, installation, upgrading and troubleshooting of a 25 million dollar network with a user population of more than 15,000 users.
• 6+ years of experience with Active Directory, Exchange, LAN/WAN, patch management and server management.
• 2.5 years of experience with VMWare
• Provided critical support, resulting in the successful migration of approximately 430k users on more than one occasion.
• Honorably Discharged and Service-Connected Disabled Air Force Veteran.

TECHNICAL SKILLS:

Hardware: Intel, 3COM, HP ProLiant DL380, HP ML570, IBM x86 Servers, Dell PowerEdge M805 and others

Software: MS Office 2007; MS Office 2003/XP; Norton Utilities; WinFax; PC Anywhere; McAfee; WinZip; Symantec Ghost; Veritas; Heat; Remedy 7.0/6.0; Dame Ware Mini Remote Console; Email (Microsoft Exchange); Oracle and many others.

Operating Systems: Windows Vista; Windows XP; Windows NT 4.0; Novell NetWare; DOS and OS/2

Microsoft Servers: Windows 2000 Server; Windows Server 2003; Windows Server 2008; Windows Server 2008r2; AD 2003; AD DS 2008; Microsoft Exchange 2003; Microsoft Exchange 2007

Virtualization: Microsoft Virtual Server 2005 R2, VMware.

CHRONOLOGICAL SUMMARY OF EXPERIENCE:

Systems Administrator

Confidential

Responsibilities:

• Worked on an extensive domain migration project that impacted 12,000+ users.
• Responsible for second and third-level support for all server related issues.
• Serving as an escalation point for the local help desk, my actions resulted in the successful closure of more than 7000 tickets.
• Working alongside the network infrastructure team, I physically installed and deployed more than 500 servers.
• Participated in complete system builds, upgrades, and user account migrations.
• Prepared the environment for deployment of Windows Server 2003.
• Analyzed the hardware and software requirements of Active Directory.
• Installed, configured, and provided support for Server 2003.
• Migrated Windows Server 2003 from test environment to the production environment.
• Implemented and managed IP Addressing; configured TCP/IP addressing on a server.
• Created the Forest Root domain, and a Child domain in a production environment.
• Installed and configured an Active Directory Domain Controller.
• Established external trusts and cross-forest trusts.
• Managed an Active Directory site; replication schedules, site links and boundaries, used ADUC to create and manage computer, user and group accounts in an Active Directory environment.
• Diagnosed and resolved issues related to: user domain accounts, workstations and servers.
• Configured automatic updates for network clients by using Group Policy.
• Designed, planned and implemented Group Policy, delegation strategies and OU structure for the domain.
• Managed local, roaming, and mandatory profiles.
• Assisted approximately 8,000 users with issues ranging from account creation and deletion, to modifying file permissions, and email support.
• Configured services on Windows servers per DISA and STIG requirement.
• Implemented security and system settings on servers and workstations.
• Added and removed server roles and features; configured AD Domain Services roles; configured network infrastructure roles; configured file and print services; configured IIS7 on web servers.
• Added backup features and used unattend.xml files to automate Windows Server 2003, 2008, 2008r2, and 2012.
• Performed unattended domain controller installation.

Technical Environment - Windows 2000 Server; Windows Server 2003; Windows Server 2008

Systems Administrator

Confidential

Responsibilities:

• Supported a migration project that impacted approximately 400,000 users for the Department of the Army.
• Utilized Active Directory to manage user accounts, workstations, laptops and other network equipment.
• Provided computer support for desktop and laptop computer users in an enterprise network environment.
• Deployed new laptops and desktop computers at desk side.
• Assisted users with post-migration issues
• Relocated computers from one network location to a new network location and updated asset information to maintain inventory integrity
• Assisted users in creating Personal Folder Files and Calendars after migration.
• Diagnosed and resolved post migration issues in Windows XP and Windows 7
• Utilized the Remedy Ticketing software to track and document issues
• Provided Outlook Exchange Email support

Technical Environment - Windows Vista; Microsoft Office 2007; Windows Server 2003; Microsoft Outlook; Remedy and Active Directory.

Confidential

Systems Administrator

Responsibilities:

• Utilized Active Directory to manage user accounts, workstations, laptops and other network equipment.
• Provided computer support for desktop and laptop computer users in an enterprise network environment.
• Deployed new laptops and desktop computers at desk side.
• Installed and troubleshot network printers and multi-functioning devices on an Enterprise level network.
• Installed Smart Card Readers for use on an Enterprise network.
• Relocated computers from one network location to a new network location and updated asset information to maintain inventory integrity.
• Re-Imaged computers with Enterprise standard software.
• Diagnosed and resolved software issues in Windows XP, Vista, and Windows 7
• Using Active Directory, resolved issues concerning user rights, group policy objects and Organizational Units.
• Utilized the Remedy Ticketing software to track and document issues.

Confidential

Systems Administrator

Responsibilities:

• Managed file systems, storage devices, networked servers and workstations.
• Installed, maintained and monitored the operation of the local area network. administered primary and back up domain controllers, file servers, print servers, proxy servers, and exchange servers.
• Extensive knowledge of the Active Directory design and administration including; user accounts, security and distribution groups, file shares and Organizational Units.
• Worked as a liaison between PC end - users and IT department to define system issues, conducted studies analyzing user requirements, performed cost analyses, and identified alternative system support approach.
• Installed PC hardware and peripheral components such as: monitors, keyboards, printers and disk drives.
• Loaded and verified correct operation of software packages including, operating systems, word processing, and spreadsheet programs.
• Responsible for tier 2 problem resolution on enterprise level services within the Network Control Center, providing exemplary support to over 8,000 end users.
• Maintained workstations and servers and ensured they met the specifications of the user and performance levels as defined in the IT Service Level Agreement.
• Utilized Remedy (action request) ticket system to create, track, and document network issues.
• Performed LAN/WAN administration, including, but not limited to security passwords, communications issues, backup procedures, software patches, upgrades, and application software upgrades as needed.
• Responsible for Microsoft Windows system administration support in a highly dynamic test environment.
• Responsible for software installation and configuration, system patching, system build, software deployment, windows client and server exposure
• Utilized SMS and SCCM to provide remote control, patch management, software distribution, operating system deployment, network access protection, and hardware and software inventory
• Supported all remote offices and home-based users using NetMeeting, VNC and Cisco VPN.
• Created images for various divisions for all desktops and laptops using Ghost.
• Team Leader for Windows 2000 Sever to Windows Server 2003.
• Prepared the environment for deployment of Windows Server 2003.
• Installed, configured, and troubleshoot Windows Server 2003.
• Implemented and managed IP Addressing; configured TCP/IP addressing on a server.
• Configured automatic updates for network clients by using Group Policy.
• Designed, planned and implemented Group Policy, delegation strategies and OU structure.
• LAN Administration: added users; printers; removed users; controlling access right list.
• Monitored server performance.
• Responsible for creating, testing PC images using Image Centre and Ghost.
• User Setup - Added user I.D.s; set-up printers; Internet/Proxy server; data directories; special software,
• Assisted in deploying VPN rollout at Canada Life.
• Provided second level support to Citrix users.
• Provided connectivity (LAN, Internet) troubleshooting and support for approximately 3,500 users.
• Used Asset Insight to keep track of the software installed on the PCs and then use Ghost to create images.
• Responsible for coaching co-op students and new team members.
• Installed and supported PDAs, such as Blackberry® and Palm®.
• Team Leader for the Windows 2000, IBM laptops and desktops rollout.
• Provided technical support for hardware/software configurations and applications.
• Administered and provided troubleshooting for Microsoft Outlook and Global Address List support.
• Utilized Remedy for trouble ticketing purposes.

Confidential

Responsibilities:

• Assisted in the development of policy and procedures for electronic records management
• Supported the transition of Federal Agencies RM programs from paper - based environments to electronic
• Supported the automation of manual processing of regulatory and non-regulatory records
• Responsible for meeting schedules and fulfilling contractual requirements, including producing on time quality deliverables
• Applied knowledge and experience in National Archives and Records Administration (NARA) when developing records management practices, policies and procedures
• Assisted in the definition of project scope and objectives, involving relevant stakeholders and ensuring technical feasibility
• Ensured resource availability and allocation
• Developed a detailed project plan to monitor and track progress
• Managed changes to the project scope, project schedule, and project costs using appropriate verification techniques
• Measured project performance using appropriate tools and techniques
• Reported and escalated risks and issues to management, as needed
• Successfully built and managed excellent relationships with the client and stakeholders
• Performed risk management to minimize project risks
• Established and maintained relationships with client, third parties and vendors
• Created and maintained comprehensive project documentation, as needed, according to the stated System Development Life Cycle (SDLC) that was discussed and created in meetings.
• Conducted quality assurance reviews to ensure that complete and high-quality work products were produced
• Responsible for day to day management of the contract and team members
• Served as a liaison between HQ and the District Offices, which were located on site.
• Reviewed software development designs to ensure that new applications comply with the records management policy
• Assigned personnel to oversee and complete the scope of the project.
• Taught over 15 thousand users+ about the new policies that went into effect.
• Taught over 15 thousand users how to use the new ERM system, and provided them with guidance on where to seek out knowledge in case they became lost or confused during the process.