SUMMARY

• Over 7+ years of IT Industry experience with an extensive skill set dedicated to Desktop Engineering. Hands on Experience in Requirements Gathering, Planning, User Acceptance Testing (UAT), Merge Modules, Conflict Management and Implementation.
• A self - starter with the ability to quickly recognize and resolve technical issues under pressure and proven ability to perform in a team oriented environment.
• Excellent Analytical and Problem solving skills.
• Experience in Application Compatibility Testing using the Microsoft Application Compatibility Toolkit (ACT) 5.5 and familiar with the Shim Technology.
• Experienced in all stages of the software lifecycle functions - Discovery, Rationalization, Requirements gathering, analysis, design, development, test and implementation.
• Expertise in Windows Installer technology, Application packaging using Installshield/Admins studio, Wise package Studio and Application virtualization using APP-V 5.2/5.1/5.0/4.6
• Expert in troubleshooting application issues on various platforms using Process Monitor, Process Explorer, FileMon, RegMon, Windbg, Dependency walker etc.
• Experience in installing, configuring and troubleshooting Windows 10, Windows 2012.2008/2003 and Windows 7/Vista/XP/2000.
• Expertise in writing automated scripts using various scripting languages such as PowerShell, VBScript, WMI scripts and batch scripting.
• Knowledge and experience with Application deployment using SCCM, SMS and Altiris and troubleshooting the deployment issues.
• Interact with end-users and technical contacts to troubleshoot and debug application configuration and deployment issues.
• Experience in packaging applications for Lockdown Environment and Citrix Environment.
• Expertise in Creating Virtual Sessions using VMware Workstation and Hyper-V.
• Experience on Windows Active Directory and Group Policy Object.
• Experience and understanding on Windows Registries, Files, DLL, OCX, COM, EXE.
• Experience to perform automated application delivery testing.
• Experience in assisting end users to complete the User Acceptance Testing (UAT) for the application packages by providing Virtual Session.
• Strong verbal and written communication skills, very good Team player and Lead.
• Develop, Maintain and Support MSI application packages using Flexera Admin Studio and Wise Package for both 32 and 64 bit machines.
• Microsoft System Center Configuration Manager (SCCM) 1610 deployment on various environments.
• Managed an SCCM infrastructure with a client count of over 13,000 machines and over 2000 packages.
• Microsoft SCCM package creation and task sequence advertisements.
• Deploying, Administering and maintaining SCCM infrastructure.
• Performed task sequence updates for windows image.
• Resolute conflicts among packages using conflict resolution methods like merge modules and application isolation.
• Experience on USMT Tool, Zero touch technology, Lite touch technologies
• Extensive experience in building Custom Actions using VBScripts, Shell Scripts and Wise scripts.
• Experience in developing installation packages and support integration testing, user acceptance testing and implementation.
• Microsoft System Center Configuration Manager (SCCM) deployment on various environments.
• Experienced in Application Virtualization using App V 4.5/4.6/5.0/5.1 and publishing them through SCCM 2012.
• Build personal SCCM lab in Microsoft Azure online labs to keep up to date on upgrades.
• Created Driver packages and Task sequenced them.
• An extensive experience in SCCM OSD task sequence.

TECHNICAL SKILLS

Packaging Tools: Wise Package Studio 4.x/5.x/6.x/7.0/8.0, Install Shield 2008, 2009, 2010 Admin Studio 6.0/8.5/9.5,10, Microsoft App-V 4.5/4.6/5.0 sp2/5.0

Deployment Tools: SMS 2000/2003, SCCM 2007, SCCM 2012 Altiris, App-V Management Console

Debugging Tools: Filemon, Regmon, Procmon, Orca

Languages: SQL, XML, JavaScript, Shell Script, Wise Script, VB Script & PowerShell 3.0

Operating Systems: Windows 98/XP/Vista/Windows7 (32, 64Bit), Windows 8/8.1/10

Databases: Microsoft Windows Server 2003/2008,SQL Server 2000/2005/2008, Oracle 7.x/8.0/9.x/10.x, MS Access

PROFESSIONAL EXPERIENCE

Confidential

Sr. System Engineer

Responsibilities:

• Managed an SCCM infrastructure with a client count of over 9800 machines and over 800+ packages.
• Designed/Developed Application Solutions for packaging and deployed utilizing SCCM 2012
• Handled upgrading SCCM
• Deployed applications through Current Branch (SCCM CB) and SCCM 2012 and performed test installations on Windows 7 (x64 & x86 bit), Windows 10
• Responsible for creating Task Sequences to deploy Business critical applications.
• Performed Application deployments (collections, advertisements, task sequences, and batch and VB scripts), patch management, general troubleshooting, log analysis, upgrade and recommendations on current infrastructure.
• Responsible for troubleshooting software and network based products and services in Microsoft windows environment.
• Experience in Deployment of Windows 7 using OSD Task Sequences of SCCM 2012.
• Taken care of overnight deployments scheduling, generating SCCM reports on various requirements and deployment status, and troubleshooting deployment failures.
• Deployed “Epic 2018” which is a major application at LGH with very minor deployment failure.
• Hands on experience in fixing Client Health, Endpoint protection status.
• Creating latest model device drivers packages and adding them to existing task sequences and testing them, Imaging new devices are some of my responsibilities at LGH.
• Used the Microsoft Office Customization Tool (OCT) to Deploy Office 2016 products into our environment.
• Creating RFCs, getting UAT signoff from users are a few to name.
• Setup packages (. MSI’s) on Windows 10, Win 7 platforms and modified the legacy applications using silent switches and customizations in batch scripts.
• Responsible for creating packages and deployments for Office 2016 in order to upgrade to O365 Pro plus Products.
• Extensively tested applications before rolling out to UAT and involved in testing the packaged applications for Windows 7/ Windows 10.
• Worked with end users to troubleshoot problems with the packaged applications
• Performed software distribution and patch management to Windows desktops and laptops.
• Experience in Team Meetings (Weekly & Monthly), documenting the standards, Metrics and procedures employed for packaging and testing the packages, improving client health.

Environment: Flexera AdminStudio 16, Windows 7/10, VMware Workstation 10/vSphere, Windows Server 2016, SCCM 2012 R2, PowerShell, VBScript, Batch File, ServiceNow, App-V 5, MS ACT 6.0

Confidential, Somerville, MA

SCCM Engineer/Packager

Responsibilities:

• Performed application remediation on windows 10 before packaging them.
• Performed Remediation, test installations for various applications in Windows 10.
• Microsoft System Center Configuration Manager (SCCM) deployment on various environments.
• Microsoft SCCM package creation and task sequence advertisements.
• Deploying, Administering and maintaining SCCM infrastructure.
• Troubleshooting client connectivity and package installation issues by analyzing SMS/SCCM logs.
• Performed task sequence updates for windows 10 image.
• Resolved complex engineering challenges in designing windows 10 image.
• Experience in sequencing applications using APP-V 5.1 on standalone machine’s and publish them using PowerShell commands.
• Used VB Scripts, PowerShell and Wise Script Editor to create wrappers for preinstall and post install software packages and automated and scheduled the tasks
• Deploying the APP V Application with integration of SCCM
• Experience on APP V Packages deploying with SCCM
• Expert in Patch Management and Software Distribution Management process
• Updating patches for Servers in MICROSOFT
• Deploying software packages and OSD Deployment using task sequences.
• Updates, patching and software installations via group policies (GPO).

Environment: Windows Server 2012 & Windows 10 Enterprise, Admin Studio 15, SCCM 2012, SCCM CB, VMware Workstation 12.5, Appv 5.1.

Confidential, Woodbury, NY

SCCM Engineer/Packager

Responsibilities:

• Microsoft System Center Configuration Manager (SCCM) 2012 deployment on various environments.
• Managed an SCCM infrastructure with a client count of over 5,000 machines and over 700 packages.
• Microsoft SCCM package creation and task sequence advertisements.
• Deploying, Administering and maintaining SCCM infrastructure.
• Monitor Diagnose and remediate of SCCM client/server problems
• Document changes/enhancements to the SCCM infrastructure.
• Troubleshooting client connectivity and package installation issues by analyzing SMS/SCCM logs.
• SCCM Site Server configuration & troubleshooting.
• Used App V debugging tool and ACDC to debug App-V application.
• Deploying the App-v packages using SCCM 2012.
• Experience in developing installation packages and support integration testing, user acceptance testing and implementation.
• Sequenced Standard applications in both Windows Server 2008 R2 64 bit and Windows Server 2003 R2 32 bit clean machines using Microsoft App-V 4.6/5.0 sp1.
• Experienced in Application Virtualization using App V 4.6/5.0 and publishing them through SCCM 2012
• Created VB Scripts to automate installations and make necessary changes during and after installation and un-installation.
• Generating manual/automatic compatibility and remediation reports for Windows 7 32/64bit Operating System. Using Citrix APP-DNA for Automatic ACRs.
• Creating Automated scripts using Visual Basic, Batch scripting, WMI and wise script (wse).
• Perform multiple Quality Assurance tests against specific corporate standards Document processes, procedures, and technical issues as needed
• Remediate software install issues and develop compatibility fixes using ACT.
• Responsible for desktop management, Server administration, application deployment and patch management using tools such as Microsoft SMS, Altiris, Novell ZEN Works, Active directory etc.

Environment: Windows Server 2003 R2/2008 R2 32 and 64 /Windows 7 Enterprise, Admin Studio 10, Microsoft App-V 4.6 sp1, SCCM 2007/2012, VMware Workstation9.0, VB Scripts, ORCA, App-V Management Server.

Confidential, Raritan, NJ

SCCM Analyst / Desktop Engineer

Responsibilities:

• Repackaging applications for migration from Windows XP to Windows 7.
• Capturing .wim files with SCCM and adding custom task sequences, deploying refresh images.
• Managing lite-touch deployment updates.
• Experience Using SCCM 2012 to deploy the Packages both the Windows Installer Package and Virtual Package
• Packaged applications are managed by Group Policy and Deployed by SCCM Tool
• Experience in deploying windows updates by using SCCM 2012
• Experience in publishing the sequenced applications on Windows Server 2008 Microsoft APP-V Management Server to the defined groups in Active Directory
• Wrote PowerShell scripts or VB scripts to automate scheduled jobs.
• Troubleshooting SCCM Infrastructure issues in Package Distribution and Advertisement Status
• Provided guidance to customers around Windows XP to Windows 7 migrations using SCCM, Microsoft Deployment Toolkit (MDT), and User State Migration Tool (USMT).
• Solely responsible for closing critical tickets related to AD issue and provided outstanding customer service.
• Strong Troubleshooting experience in SCCM 2012 client compliance and patch management
• Worked on VMware Workstation 9.0 to test the packages and related tasks for package building
• Used App V debugging tool and ACDC to debug App V application.
• Created the App-V Sequences using APP-V 4.6/ 5.0 for XP/Win7 Environment and also publishing in UAT and Production Environments.

Environment: SCCM 2012, Appv 4.6/5.0, USMT, MDT.

Confidential, CA

Application Packager

Responsibilities:

• Packaged several applications for Windows 7 64, 32bit OS, migrations from Xp tp Win 7.
• Creation of MSI for legacy setup applications Using Wise Package Studio and Installshield.
• Extensively used Wise Packaging Studio to repackage applications and create .MSIs and MSTs
• Customizing the packages through Wise & VB script
• Experience in package change and fixes
• Worked with the .dll and .ocx files registration and version compatibility for packaging the applications.
• Setup of Microsoft AppLocker
• Creating and editing Windows Installer MSIs including Patches, Transforms, and Custom Actions.
• Performing User Acceptance Test (UAT) for the newly created and tested packages.
• Package Microsoft Office products with several different configurations for completely silent installations.
• Packaged Adobe product using adobe customization tools
• Extensively used Procmon, Filemon, Regmon for troubleshooting
• Able to work effectively in a team scenario or on an individual basis to achieve on-time project completion and reaching the daily/weekly targets.
• Worked with End-Users and Testers to troubleshoot and debug applications and application issues.
• MSI conflict resolution and ICE validation using Orca, Admin Studio and Install
• Individually packaged 2000+ application in a large-scale enterprise environment with multiple platforms including Windows XP & Win7 x32, and x64 bit.
• Performed assistance to the QA person in the team thereby understanding the test cases for the applications.
• Co-ordination of User Acceptance Testing of packaged applications.
• Utilized VMware Workstation 9.0 for Windows XP and windows 7 image and re-image and tested packages prior to UAT
• Conducting daily and weekly meetings for the team of 21 member’s size and addressed the issues.
• Follow up on the issues and respond on timely basis.
• Trained rookies from the basics and encouraged them in application packaging.
• Created test cases for installation, uninstallation scripts for the applications and worked extensively on test cases for applications.
• Worked with on-site coordinator in updating the offshore progress and delivering the tasks to the team.
• Test package using silent switches make sure that package installed & uninstalled successfully.
• Packaged complex applications such as Confidential, Office, Adobe application using silent switches for both installation and uninstallations and made Customizations for clean uninstallations.
• Setup and configured MS outlook and created PST files in user profile
• Sound knowledge on creating package to run successfully on APP-V environment.
• Application Sequencing & virtualization Creation of customized packages using the vendor customization tools
• Creation of response files and wrapper scripts
• Trouble shooting windows Installer packages
• Sequencing and publishing to APP-Server.
• Expertise in troubleshooting complex applications such as driver applications, office, adobe, Confidential, applications related to permissions, registries etc.,
• Worked on printer applications and troubleshoot them in most of the cases of UAT failures.

Environment: Environment: Admin Studio 9.0, Wise Package Studio 7.0, Windows XP, Windows 7 (32, 64 Bit), App-v 4.5, VB Script, Wise Script, VM Ware Work Station.