SUMMARY

• Senior Quality Assurance Manager with a technical and functional background in systems engineering, software development, hardware, embedded software engineering, and manufacturing.
• Proven success engaging vertically and horizontally throughout large and midsized organizations to deliver complex integrated software and hardware systems. Proven leadership experience holding key positions within the executive team, senior management, middle management, and customer engagements.
• Experience includes managing and building a 55 million - dollar system integration testing department, 25 permanent employees, 54 member offshore testing team, customer engagements, 3rd party software development, suppliers, vendors, contract negotiations, requests for production and service level agreements.

TECHNICAL SKILLS

Quality Methodologies: Lean Six Sigma, Agile Management, Just-In-Time, Kaizen, Poka-Yoke, Process Excellence

SDLC Models: Iterative, Agile, Scrum, Waterfall

Test Management Tools: HP ALM / Quality Center, Zephyr, Jira, Microsoft TFS / Azure

Test Automation Tools: Microsoft TFS / Azure, Selenium

Team Collaboration Tools: Confluence, Microsoft SharePoint

Performance and Load Testing: HP LoadRunner, Azure / TFS

Business Tools: Excel, PowerPoint, Project, Word, SharePoint, Visio, QA Macros

Testing Types: Black Box, Functional, Customer, Business, and System Requirement, Regression, Risk Based Targeted

Quality Business Processes: RCA (Root Cause Analysis), 8D Problem Management, Corrective Actions, Continuous Process Improvements, Impact Analysis

Departmental Management Functions: Budgets, People, Offshore Testing, Test Estimations and Planning, Project Management, Vender Relationship, Risk Based Test Planning, Cross Functional Coordination

Soft Skills: Energetic Pioneer, Strong Leadership Ability, Teamwork, High Collaboration, Problem Solving, Detailed Oriented

PROFESSIONAL EXPERIENCE

Confidential

Software & Embedded Systems Quality Manager

Responsibilities:

• Reported to the Director of Quality Assurance.
• Managed a 55 million-dollar testing budget reporting monthly and quarterly to the executive team.
• Completed the lab and field testing of the new 1.4 billion PTC (Positive Train Control) system to all 35 subdivisions across the CN US Rail System.
• Implemented the first offshore Managed Services Solution for the testing center of excellence consisting of 42 offshore testing resources.
• Collaborated with the Automation development team to map requirements, collect data, sign-off automated test cases, and execute automated test cases within HP ALM.
• Leveraged Quality Center and BPT (Business Process Testing) to transform over 500 core test cases into reusable business process tests that can be run manually or automated.
• Awarded by the AVP of Operational Technology in 2019 for leadership, integrity, commitment and determination for the planning and knowledge transfer to build up an Operational Technology Managed Service while delivering on the transformation of 35 subdivisions with PTC (Positive Train Control).
• Awarded by the Director of QA in 2019 for being committed to deliver on time CN’s business requirements to meet the Interoperability with other Foreign Railroads.
• Awarded by the Sr. Manager of Systems Design in 2019 for the dedication, support, process adherence, and going the extra mile to successfully deliver the End to End Maintenance solution for all the 35 PTC subdivisions.
• Awarded by the Director of Operational Technology in 2019 for my individual contribution, long hours, and dedication in the conversion of the Wabtec TMDS to the Wabtec/GE PDS system.

Confidential, Elk Grove, IL

Senior Quality Manager

Responsibilities:

• Reported to the president of SPX.
• Managed a 3 million-dollar yearly departmental budget reporting monthly and quarterly to the president and executive team.
• Executive Team Member responsible for aligning product, design, and manufacturing quality programs with the organizational mission, vision, and quarterly revenue goals.
• Awarded the 2014 President’s award for managing a 25-million-dollar contract to deliver and gain acceptance of the new integrated fare collection system for the City of Oakland, California.
• Built and managed a 18-person Agile cloud based software development testing team and in parallel managed a 4-person waterfall legacy product testing team to maintain and support the current production Fare Collection Systems across the United States.
• Appointed the Role of Project Manager to turn around the delayed CDTA iRide mobile software application that allowed users to purchase, manage their accounts, and track real time bus routes from their iPhone or Android smartphones; Responsibilities included developing a new project plan utilizing Microsoft Project, Word, and PowerPoint to drive the project to closure.
• Managed the 3rd party mobile application software development partner and collaborated with the program manager and the customer to maintain scope, develop use cases, resolve project team issues and drive the reduction of the software development backlog.
• Chaired daily technical and functional 30-person Kanban stand up meetings with the onshore and offshore project team members to keep critical project tasks and blocking issues in the forefront and issues moving to completion. Project teams in attendance included Quality Assurance, Cloud Application, Database, DevOps, Embedded Hardware/Software, Offshore, Project, and Program Managers.
• Project Oversight to automate 30% of the test case library utilizing Selenium web browser automation tools, excel, preloaded test data, and basic SQL scripts.
• Management of the ISO 9001 and 14001 programs and process improvement initiatives.
• Analyzed the current batch and queue manufacturing process to reduce Takt time by designing a new Lean Single Piece Flow manufacturing process for the new Fast Fare product line.

Confidential, Oak Brook, IL

Software Quality Assurance and Technical Support Manager

Responsibilities:

• Reported to the Chief Technical Officer managing a 2 million-dollar yearly budget.
• Built and managed the Application Lifecycle Management (ALM) system utilizing Atlassian’s Jira, Confluence, and Zephyr cloud applications to organize the Agile onshore and offshore 18-member testing team to develop test cases, use cases, and manage the software development defects and feature backlog.
• Realigned the quality programs around the organizational transition into a software as a service (SaaS) organization offering Cloud based application services hosted on Amazon Web Services (AWS), running Red Hat Linux Servers, data warehouse (DW) on Microsoft SQL database servers, and connected real time to all edge point devices.
• Introduced and implemented Lean/Six Sigma tools into the design and software release process using Excel to create DFMEA, FMEA, and PFMEA worksheets.
• Built a 5-person Software Quality Assurance department rooted in Six Sigma tool sets.
• Collaborated with the customer, sales, marketing, and engineering to gather high level requirements and convert them into detailed level requirements and functional test cases.
• Teamed up with critical business units to develop and document critical business processes and measure key performance areas to manage and track the health of our products and services.
• Managed and resolved project issues, customer complaints, and escalated product defects to the engineering teams to support the deployment and integration of the new fare collection system at different transit agencies around the United States; Oakland California, Jacksonville Florida, Albany New York, and Tucson Arizona.
• Built and deployed system integration labs for the development and testing of fully integrated mobile, point of sale, ticket vending machines, fare boxes, SQL Databases, Windows Servers, Cisco Routers, WiFi, network infrastructure, and other end-point devices.