System Administrator Resume Alexandria, VA - Hire IT People

OBJECTIVE

Dedicated IT technician with +3 years of experience seeking to leverage my technical and professional expertise with a position that will allow me to grow and advance in the field .

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

System Administrator

Confidential, Alexandria, VA

Responsibilities:

Help Desk Technician

Confidential, Alexandria, VA

Responsibilities:

Troubleshooting Microsoft Windows 10, Microsoft Office Suite 2016, Active Directory, Java, Internet Explorer, etc.
Performs fixes including installing and upgrading software, implementing file backups, and configuring systems and applications.
Uses remedy software to record, track and document the service desk request.
Provides first level response to incoming customer contact with Service Desk, via telephone. password resets, drive mapping, and user accounts set ups.
Installs, maintains, upgrades and troubleshoots PCs, laptops, printers and other peripherals

IT/Help Desk Field Technician

Confidential, Clinton, MD

Responsibilities:

Install and Service POS systems, ATM’s, Printers, and Network Equipment.
Travel to different costumers within the SLA time frame.
Provides on call support to the customers over the phone and solve issues remotely
Provide technical support for software, hardware, and connectivity issues for windows.
Troubleshooting for windows and network printers.
Closed and updated tickets remotely over the phone using the ES mobility or remedy ticket solution program.

Field Technician

Confidential, Clinton MD

Responsibilities:

General laborer

Confidential, Chantilly, VA

Responsibilities:

Phone Technician

Confidential, Oxon Hill, MD

Responsibilities:

General laborer

Confidential, Chantilly, VA

Responsibilities:

Lube Technician

Confidential, Marlow Heights, MD

Responsibilities:

Performs routine service inspections, changes engine oil/filter, and lubricates chassis and other major components.
Transport vehicles in and around the premises.