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Network Support Resume

Philadelphia, PA

TECHNICAL OVERVIEW

Microsoft Certified Professional for Windows XP
22+ years experience in Desktop Support, Network/Systems Administration and IT Project Management

Network Experience:

  • Windows NT v3.51 / 4.0 / 4.0 TSE / 2000 / 2003 /2008 R2 / XP / Vista / 7 Workstation and Server (administration, installation, configuration, implementation and support)
  • Netware v2.15 to 5 (installation, configuration, implementation, support and administration)
  • Microsoft Exchange Server v5.0 / 5.5 (installation, configuration, implementation, support and administration)
  • VERITAS / Seagate Backup Exec and ARC Serve backup utilities for NT and Netware Remote access support
  • Disaster recovery planning and implementation
  • Maintain cross platform connectivity
  • Server, switches, NIC, cable and other network peripheral installation (3Com, HP, Linksys, Belkin, Cisco)
  • Hardware Experience:

  • 1989 to Present - IBM and IBM-compatible PC’s, printers, POS and peripherals (Dell, HP, Compaq, IBM, Toshiba, Sony, Gateway, Lenovo)
  • 1989 to 1994 - Macintosh / PowerPC / iMac computers, printers and peripherals
  • Smartphones, tablets and iPad
  • Software Experience:

  • Microsoft Windows NT 3.51 to 2008 R2 Server and Terminal Server/ v3.11 to version 7
  • Active Directory, Remote Support, RDP, TCP/IP, DNS, DHCP
  • BlackBerry Manager and ActiveSync
  • Disaster recovery, backup and restore
  • Microsoft DOS v3.1 to 6.22
  • Microsoft Mail, Outlook and Exchange
  • MAC OS v6.0x to 8.0
  • Citrix XenApp, WinFrame and MetaFrame 1.8 / XP
  • Microsoft Office v4.2 to 2010 (All Editions)
  • Goldmine 5.0 / GoldBox
  • Novell / Corel / WordPerfect Suites v5.1 to 8.0
  • NetWare GroupWise 5
  • Lotus 1-2-3 v2.1 to 5.0
  • Helpdesk tracking applications
  • Anti-virus utilities
  • 3rd party Windows and Macintosh applications
  • Desktop publishing and multimedia experience on IBM and Macintosh platforms
  • WORK EXPERIENCE

    Confidential,Philadelphia, PA – Sellersville, PA January 2009 – Present
    Independent PC / Network Support Consultant and Contractor
    Currently contracted as Systems/Network Administrator to support mid-sized law firm in downtown Philadelphia. Environment is Windows XP /7/ on 2003 / 2008 R2 server with Citrix XenApp sessions and remote access, smartphone and iPad support and in-house, web-based and off-the-shelf applications. I also perform laser printer repairs for the firm.
    Completed over the spring and summer a supermarket chain project consisting of upgrading drive array capacity on rack-mounted servers, migrated OS, apps and data, upgraded POS system on registers and security wipe od data on original drive array in PA, MD and VA.
    Subcontracted and hired for specialized office automation projects and computer support for businesses in PA, NJ, DE, MD and VA. Worked on Windows 7 installations, upgrades, migrations and diagnostics for several contracts and clients. Hired by individuals for troubleshooting home PC’s. Administrate, support, maintain and troubleshoot Windows 2000 and MS Office 2000. Configure and maintain PC’s, Macintosh, printers and peripherals.

    Confidential,Port Jefferson, NY October 2007 – May 2008
    Desktop / Network Support Consultant
    Desktop / Network Support Administrator for Suffolk County clients. Supported all PCs, laptops, servers, printers and peripherals including Microsoft Office products and other applications. Maintained the client’s equipment through preventive maintenance. Upgraded clients from Windows Vista to Windows 7. Service was applied either on-site or by remote access using Crossloop, Remote Desktop or Web Workplace through SBS 2003; also supported POS systems and Macintosh units.

    Confidential,Conshohocken, PA May 2007-August 2007
    Application Support Analyst
    Support clients in the Behavioral Health industry who are utilizing an application called eCura. Clients are supported via phone, email and WebEx. Knowledgebase and client issues are maintained in a helpdesk tracking application. Administrate and implement helpdesk procedures. Monitor and backup server environment. Function as a backup desktop and LAN administrator.

    Confidential,Philadelphia, PA – Sellersville, PA May 2003 – May 2007
    Independent PC / Network Support Consultant
    Subcontracted and hired for specialized office automation projects and computer support for businesses in Philadelphia and Bucks County. Hired by individuals for troubleshooting home PC’s. Administrate, support, maintain and troubleshoot Windows 2000 and MS Office 2000. Configure and maintain PC’s, Macintosh, printers and peripherals.

    Confidential,King of Prussia, PA March 2001 – May 2003
    Systems Administrator
    Managed thin-client network environment using Microsoft Windows NT 4.0 Terminal Server Edition and 2000 with Citrix MetaFrame ICA and/or Microsoft RDP sessions. Duties included server maintenance, backups, software evaluation and purchasing, training in-house and "off the shelf" applications to employees, mail server monitoring, disaster recovery, and Goldmine leads and record maintenance and synchronization to sales force.

    Confidential,Philadelphia, PA January 1999 – August 2000
    LAN Recovery Specialist
    Provided technical support and assistance of subscribers during recovery tests and disasters. Duties included design and implementation of LAN, including servers, workstations, Macintosh, local/network printers and backup devices, telecommunications setup for dial-in/dial-out, web access and analog connections for mobile systems. Attended conference calls and workshops, which entailed the verification of equipment to be allocated for the test or disaster. Serviced all equipment that needed repair and parts ordering.

    EDUCATION

    • Microsoft Certified Systems Engineer (MCSE) certification; completed course
    • Cisco Certified Network Administrator (CCNA) certification; completed course
    • Citrix Certified Administrator (CCA); completed course

    Associates Degree in Computer Engineering Technology

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