SUMMARY

• Dynamic, well organized, and result oriented individual with expertise in diverse range of technologies within multiple industry settings. Sound knowledge of installing, monitoring, and troubleshooting network communication systems. Seeking a position with a view to utilize my skills towards professional growth and development.

TECHNICAL SKILLS

• TCP/IP, LAN, WAN, OSPF, BGP, EIGRP, IPSec, Manage Express Virtual Office (MEVO)
• Network Compliance Manager (NCM), HP Open View, QRadar, Cisco ISE, Cisco AnyConnect
• Cisco ASA, Cisco Prime, Infoblox DNS and Data Management, RSA, Riverbed WAN Optimization

PROFESSIONAL EXPERIENCE

Network Systems Engineer

Confidential, Alexandria, VA

Responsibilities:

• Design, build, and implement network systems;
• Assist in design, build, and implementation of network systems; testing, technology insertion, and evaluation/testing as required;
• Install, configure systems to user environments and maintain/monitor communications network devices;
• Schedule authorized outages to implement proposed solutions;
• Analyze network topologies and traffic and capacity requirements;
• Provide technical support and troubleshooting to Tier I/II support teams;
• Perform routine network administration duties

Network Engineer

Confidential, Alexandria, VA

Responsibilities:

• Maintain high customer service levels by effectively working with team members and other internal departments, vendors, and customers
• Lead engineer installing, patching, configuring, and supporting the RFID project for USPTO asset tracking system;
• Lead engineer in provisioning and deploying 6,000 plus SOHO routers to support USPTO Teleworking Project. The role involves training team members, tracking device performance, documenting customer technical issues and developing troubleshooting knowledgebase for service desk and advance problem resolution team. Also use ITSM to record user’s trouble tickets and perform reporting to evaluate SLA and maintain asset tracking move and assignment.
• Provide Tier III SOHO VPN support to identify and resolve issues in a timely manner to ensure SLAs are met;
• Coordinate and perform SOHO VPN related maintenance and deployments such as IOS upgrades, configuration updates;
• Provide daily on - site integrity checks for USPTO Network Infrastructure;
• Installing, configuring, troubleshooting, and decommissioning Cisco switches, routers, and Wi-Fi Access Points;
• Manage Riverbed Steelheads WAN optimization appliances to support USPTO remote sites and teleworkers seamless connectivity to the headquarters. Configure, upgrade, maintain and troubleshoot Riverbed Steelheads and work with end users, vendors and other support groups to identify latency, troubleshoot issues, outline test cases for solutions and communicate effectively with management.
• Coordinate RMA process with Cisco, Juniper, F5 and Riverbed vendors;
• Document all relevant details pertaining to a support issue via web ticketing system.

Voice Analyst

Confidential, McLean, VA

Responsibilities:

• Provides front line support and respond to customers via phone, email, and remote connectivity assistance;
• Perform necessary troubleshooting techniques to isolate and repair customer Voice and/or Data issues. Escalate to Tier III as required for timely resolution;
• Provide and perform customer configuration on Cisco Routers, Switches and ATAs;
• Coordinate dispatching with carriers to customer premise for onsite troubleshooting, isolation and repair;
• Perform Soft-switch provisioning functions for customer new installs and requested moves, adds, and changes to existing accounts;
• Document all relevant details pertaining to a support issue via web ticketing system.

IT Operations Specialist

Confidential, Warrenton, Virginia

Responsibilities:

• Support the IT Director in all aspects of the daily operation of Information Technology and communications systems;
• Provide technical support for all Airlie guests and employees;
• Successfully completed a project that involved relocating an entire network including gateways, servers, switches, routers, and WAP’s;
• Assisted Implementing a new IT management and ticketing system which averages about 100 IT requests/week within 5 weeks of deployment;
• Assisted upgrading WAP’s in conference rooms to enterprise level WAP’s to support more traffic, extend Wi-Fi range, and enhance bandwidth utilization;
• Participate in daily IT operational tasks such as performing backups, monitoring status, troubleshooting problems, and keeping emergency preparedness levels high;

Network Operations Technician

Confidential, Dulles, Virginia

Responsibilities:

• Experience working in a call center environment servicing approx. 2000 external clients.
• Guarantee all WAPs and switches are operating seamlessly with minimal downtime; respond to outage alerts to ensure SLAs are met;
• Monitor total network traffic to ensure end-users are not affected by high bandwidth utilizers within the same network;
• Detect and block rouge DHCP server network access;
• Troubleshoot IPTV issues using the ODS server, reset set top box, and channel lineup;
• Responsible for managing back of house remote printers;
• Isolate hotel PMS issues by setting MAC filters to allow guests to connect to the hotel’s network;
• Interact with others outside the team, escalate issues accordingly and document tickets;
• Possess strong ability to identify major impacting issues and have a demonstrated sense of urgency, escalating issues to the NOC before they become major outages;
• Support Outlook email client troubleshooting as well as SMTP outgoing mail server;
• Document support issues and resolutions using a web ticketing system as well as follow up with end - users on resolution satisfaction.