Network Support Specialist Resume
SUMMARY:
Experienced Desktop Support Engineer with 10+ years work experience; strengths include excellent customer support soft skills, process improvement for cost and time savings, and Junior to Mid Level Active Directory and VDI Administration.
TECHNICAL PROFICIENCY:
SERVER OS: Windows 2008R2/2012R2 Server
DESKTOP OS: Windows 7, Windows 10
SOFTWARE:
- Microsoft Office Suites 2010/2013/365
- SCCM CB 1610
- SCCM 2007
- Microsoft Deployment Tool
- Quest K1000 SMA
- Symantec Anti - Virus
- Trend Anti-Virus vSphere Client
- Horizon View Management Console
- App Volumes Manager
WORK EXPERIENCE:
Confidential
NETWORK SUPPORT SPECIALIST
Responsibilities:
- VMware Horizon View Administration
- Pool Creation, system monitoring, maintenance
- VMware App Volumes Administration
- App volume creation/configuration, assignment, troubleshooting, maintenance.
- VMware UEM Administration
- User/Application Configs, support, maintenance.
Confidential
Appliance Administrator
Responsibilities:
- Packaging and deployment of software, vulnerability remediation and configurations
- Management of Software and Hardware assets
Confidential
Image Administrator
Responsibilities:
- Responsible for build of task sequences to deploy computers
- Windows 10 Upgrade
- Planning and Deployment Architect (Physical and VDI)
- Office 2016 Deployment
- Planning and Implementation to both Traditional and VDI Environments
- Automated silent uninstall/install of the Office Suite (2013C2R to 2016MSI), including upgrade of peripheral software.
- Project Team Lead for Desktop Infrastructure
- Responsible for managing the client-side portion of multiple business partner(s) projects, i.e, accounting system upgrade, SQL server upgrade, Office 2016 and Windows 10 deployments.
Skills Utilized: Windows 7/10, VMware Horizon Suite, Powershell, Confidential
Confidential
WINDOWS 10 MIGRATION ENGINEER
Responsibilities:
- Created a ‘Zero Touch’ OSD task sequence with the goal of a single task sequence to implement Windows 10 to 130 remote locations across five Windows Domains.
- Powershell Scripting: Setting custom task sequence variables, updating BIOS during build, setting site specific customizations and Pre-Flight checks to ensure successful deployment
- Solved for two types of encryption with two vendors: DELL Data Protection/WinMagic SecureDoc
- Provided support and to members of desktop support and deployment teams.
Skills Utilized: Windows 7/10, SCCM 2007/SCCM CB, vSphere, Powershell, Confidential
Confidential
WINDOWS 10 MIGRATION TECH
Responsibilities:
- Day to day testing and support of the Windows 10 migration: software/hardware troubleshooting, application testing, resolution of failed in place upgrades, planning and documentation.
Confidential
DESKTOP SUPPORT
Responsibilities:
- Desktop and Phone Support of on-site and remote end users
- Planning and configuration of LiteTouch deployment for operating systems and applications utilizing
Confidential
DESKTOP SUPPORT
Responsibilities:
- Installed and configured Microsoft Deployment Toolkit( Confidential ) to automate OS deployment.
Confidential
SYSTEMS ENGINEER
Responsibilities:
- Call Center: Excellent customer service, remote troubleshooting and resolution.
Confidential
VOICE/DATA NETWORKING ANALYST
Responsibilities:
- Daily and on call support of all end user computing, networking and telephony needs.
Confidential
DESKTOP SUPPORT
Responsibilities:
- XP to Windows 7 Migration; planning, scheduling, implementation of field personnel.
- Lotus Notes to Outlook Conversion