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Network Support Specialist Resume

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SUMMARY:

Experienced Desktop Support Engineer with 10+ years work experience; strengths include excellent customer support soft skills, process improvement for cost and time savings, and Junior to Mid Level Active Directory and VDI Administration.

TECHNICAL PROFICIENCY:

SERVER OS: Windows 2008R2/2012R2 Server

DESKTOP OS: Windows 7, Windows 10

SOFTWARE:

  • Microsoft Office Suites 2010/2013/365
  • SCCM CB 1610
  • SCCM 2007
  • Microsoft Deployment Tool
  • Quest K1000 SMA
  • Symantec Anti - Virus
  • Trend Anti-Virus vSphere Client
  • Horizon View Management Console
  • App Volumes Manager

WORK EXPERIENCE:

Confidential

NETWORK SUPPORT SPECIALIST

Responsibilities:

  • VMware Horizon View Administration
  • Pool Creation, system monitoring, maintenance
  • VMware App Volumes Administration
  • App volume creation/configuration, assignment, troubleshooting, maintenance.
  • VMware UEM Administration
  • User/Application Configs, support, maintenance.

Confidential

Appliance Administrator

Responsibilities:

  • Packaging and deployment of software, vulnerability remediation and configurations
  • Management of Software and Hardware assets

Confidential

Image Administrator

Responsibilities:

  • Responsible for build of task sequences to deploy computers
  • Windows 10 Upgrade
  • Planning and Deployment Architect (Physical and VDI)
  • Office 2016 Deployment
  • Planning and Implementation to both Traditional and VDI Environments
  • Automated silent uninstall/install of the Office Suite (2013C2R to 2016MSI), including upgrade of peripheral software.
  • Project Team Lead for Desktop Infrastructure
  • Responsible for managing the client-side portion of multiple business partner(s) projects, i.e, accounting system upgrade, SQL server upgrade, Office 2016 and Windows 10 deployments.

Skills Utilized: Windows 7/10, VMware Horizon Suite, Powershell, Confidential

Confidential

WINDOWS 10 MIGRATION ENGINEER

Responsibilities:

  • Created a ‘Zero Touch’ OSD task sequence with the goal of a single task sequence to implement Windows 10 to 130 remote locations across five Windows Domains.
  • Powershell Scripting: Setting custom task sequence variables, updating BIOS during build, setting site specific customizations and Pre-Flight checks to ensure successful deployment
  • Solved for two types of encryption with two vendors: DELL Data Protection/WinMagic SecureDoc
  • Provided support and to members of desktop support and deployment teams.

Skills Utilized: Windows 7/10, SCCM 2007/SCCM CB, vSphere, Powershell, Confidential

Confidential

WINDOWS 10 MIGRATION TECH

Responsibilities:

  • Day to day testing and support of the Windows 10 migration: software/hardware troubleshooting, application testing, resolution of failed in place upgrades, planning and documentation.

Confidential

DESKTOP SUPPORT

Responsibilities:

  • Desktop and Phone Support of on-site and remote end users
  • Planning and configuration of LiteTouch deployment for operating systems and applications utilizing

Confidential

DESKTOP SUPPORT

Responsibilities:

  • Installed and configured Microsoft Deployment Toolkit( Confidential ) to automate OS deployment.

Confidential

SYSTEMS ENGINEER

Responsibilities:

  • Call Center: Excellent customer service, remote troubleshooting and resolution.

Confidential

VOICE/DATA NETWORKING ANALYST

Responsibilities:

  • Daily and on call support of all end user computing, networking and telephony needs.

Confidential

DESKTOP SUPPORT

Responsibilities:

  • XP to Windows 7 Migration; planning, scheduling, implementation of field personnel.
  • Lotus Notes to Outlook Conversion

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