OBJECTIVE:

Seeking Sr. IT/Networking position in which my advanced technical skills, management experience, and desire to improve the systems and operations of a dynamic institution will be of great value.

SUMMARY:

• Over 18 years’ experience in technical positions including Network Manager, Systems Administrator, VoIP/WAN/Security Engineer with many years experience in management positions including VP Cisco practice, Sr. IT Manager, Project Lead/Supervisor, and Support Engineer
• Expert skill in designing, installing, securing and maintaining WAN/VoIP routers, switches, Firewalls and server platforms (Windows 2000 - 2012). Installation and support for Cisco Call Manager/CUCM versions 5 - 10. Also, Cisco Call Manager Express
• Enterprise skills in Network Design and Implementation for high availability and fault tolerant network using industry standard Routers, Switches and Firewalls. Ensuring interoperability in a multi-vendor environment
• Excellent documentation skills with expert knowledge of Word, Excel and Visio
• Management skills include supervision, training, budgeting, forecasting, software licensing, and quality control, customer service, sales and marketing
• Leadership skills include ability to lead and motivate co-workers, advance project management abilities, creative problem solving, and solution-oriented work style. I’m a prolific learner of newest/state of the state technologies with the cunning ability to quickly recognize its usefulness within our internetwork environment
• Well-developed communication skills perfected through years of training rookie employees, explaining complex technical issues to non technical customers as well as, upper lever management

TECHNICAL SKILLS:

• Design, implementation, and maintenance of Cisco VoIP routers, Checkpoint and PIX/ASA Firewalls, MS Windows 2003/2008/2012 , Exchange, and Novell Networks.
• Expert skills in designing, Installing, configuring and supporting Cisco VoIP network. Using CUCM or CME.
• Expert knowledge of OSPF, EIGRP, IGRP, RIP, NLSP, MGCP, SIP, and BGP
• In dept knowledge of MPLS technology, IPv6, RIPv2, OSPFv3 and address-family
• VPN, Frame Relay, T1, T3, TCP/IP, ISDN, DS-3 and Hot-standby routing
• Addressing and subnetting of the entire LAN/WAN Network
• Checkpoint Firewall design and implementation of VPN’ and DMZ’
• Installation, configuration, troubleshooting, support, and maintenance of ISR routers, switches, call managers and CUCM Applications (contact center express) in a mixed tech environment (TDM / VoIP) - MGCP, SIP, CUBE, SCCP, Presences & UCCx
• Site-to-Site and Remote access VPN’ configuration using a myriad of ASA/PIX firewalls as well as checkpoint
• Detail knowledge in configuring, troubleshooting and supporting devices in Windows/ VM environment (VM Servers / Workstation, MS Servers / Workstation- Win 7/8, Vista etc), along with a wide variety of applications software.
• In-dept understanding of Cisco UCS servers (VM’s) & Novell OS, and its implementations in a multi-protocol-vendor environment.
• Include but not limited to designing, installing, configuring, troubleshooting, supporting, and managing of Internet Routers and equipments with fail-over and load balancing
• Traffic flow management, bottle-neck identification and addressing schematic - TCP/IP, IPv6, SIP, SCCP, MGCP, DHCP, WINS and DNS
• Exchange Server and Client, MS Outlook, and Cisco Jabber
• MPLS, VPN, Private-Vlan, VoIP, QoS, Bandwidth Management, and Multicast.
• Proficient in the use of various utilities and applications including Visio, Sniffing, IP port scanning, and Security assessment tools-backtrack, wire-shark etc.
• In dept knowledge of Cisco and Microsoft OS products, including Cisco Unified Communications Manager (CUCM), Cisco Call Manager Express, MS Exchange Server 2000/ 2003/2008/2012 , VMware Server/WK 10.x Novell GroupWise, and Cisco UCS server platform. Other training includes; Cisco - Advance configurations, Switching Technologies and ATM. Checkpoint Firewall, trained and certified Administrator and Engineer
• Experienced in the use of various application packages, such as Microsoft Office, Act, GroupWise, Lotus Notes and Internet browsers.

PROFESSIONAL EXPERIENCE:

Enterprise VoIP Support Engineer

Confidential, Lansing, Michigan

Responsibilities:

• I provided engineering support for Cisco Unified Communication Manager upgrade-migration project from version 7 to 10.
• The size and scope of the environment is spread across the whole state of Michigan with over 100,000 end nodes of varying products and technology.
• Support and implementation included but not limited to CUCM, Cisco connection, Unity expresses (CUE), call manager express and voice gateways. Protocols and end points were just as wide and varied as the size of the project. hey included all brand of Cisco phones along with the following protocols; SCCP (Skinny), SIP, MGCP, H323, Fax RTP, etc.

Sr. Network Engineer

Confidential, Beaverton, Oregon

Responsibilities:

• Support all of Confidential Network devices.
• Provide services to Nexus switches in the DC for VPC and VDC.
• Design and recommend turn-key solutions for network projects.
• Implement and deliver solution whenever necessary.
• Support worldwide VoIP, firewall and routing technologies located in multiple data centers across the world.
• Integrating cisco VoIP on the edges to Confidential in World Headquarters

Sr. VoIP Network Engineer

Confidential

Responsibilities:

• Troubleshooting, configuring and maintaining Cisco Unified Call Manager (7.x, 8.x & 9)
• Configuring and troubleshooting NIPR/SIPR/CENTRIXS network switches, routers and ICT’s
• Detailed knowledge of Cisco Voice Appliances - Cisco Unified Communication Manager, VGR’s, Unity, Call-Manager Express & Voice Gateway - SCCP (Skinny), SIP, H323 and MGCP
• Work closely with all branches of the Military to resolve VoIP and Network related issues
• Responsible for VoIP installation, configuration, and maintenance for NKC/RC-Capital Cluster with a over 7,000 IP phones as well as assisting bases in Kabul and the surrounding areas

IT Consultant (LAN/WAN)

Confidential

Responsibilities:

• Collaborate with vendors engineers in the best interest of the client.
• Knowing the corporate mandate, it is my job to lead in the successful accomplishment of these goals.
• Approach and methodology vary from project to project but essentially it entails meeting with customers IT staff, identifying the problem, recommending solutions and helping implement the solution.
• Verified and tested standards before turning over project.
• Liaise with project managers and upper level management to ensure standards are met. Secured and tested connectivity where ever it was necessary.
• Provided training, reports and documentation upon completion of all projects.
• Reports were generally incorporated into standard operation procedure manual.
• Deployed Cisco 6500 and 3750 Switches in a Cisco StackWise configuration.
• Implemented Traffic Policing, Traffic Shaping & Rate-Limiting using Modular Quality of Service - MQC on switches and routers (3700, 3800 and 7200 platforms) for VoIP traffic prioritization.
• Designed trunking upload using a combination of dot1q and ISL protocol between devices.
• Stood up remote offices Call Manager Express equipment.
• Deployed Multiple Spanning Tree (MST) in some part of the switching network due to database requirement. Protocol Independent Multicast (PIM) is employed on all LAN/WAN equipment.
• For remote access, telnet and SSH was used. Storm-Control and EtherChannel technology was deployed for bandwidth maximization.
• I was responsible for the final configuration of all equipment being deployed into the network.
• Interfaced with ISP’s to coordinate edge equipment upgrade and managed end-user expectations

Confidential

Responsibilities:

• I implemented of security and auditing in the corporate LAN / WAN environment. Optimizing the Network, documentation of network, exposes security leaks or possible areas of weakness.
• PIX design, setup and deployment of various module of firewall.
• Setup DMZ’s, remote access and site-to-site VPN’s in accordance with customer business needs. Implemented Microsoft server and configured active directory in a domain environment.
• I deployed Microsoft ftp and exchange servers to meet customer specifications.
• Supported Novell Netware servers along with their applications and NDS schematic. Regularly trained users on the benefits of new technologies and how-to use them.
• I set up the VPN (site-to-site and client VPN) using Cisco IOS and ASA appliances. Test and verified connectivity
• Rolled out DHCP server and IP addressing scheme, using NATting technology to facilitate resource accessibility

Confidential, Santa Monica, California

Project Lead

Responsibilities:

• Hands-on responsibility for LAN/WAN of over 200 LAUSD Schools in order to comply with the government requirement of the E-Rate Technology mandate.
• Hired 7 lead engineers and 14 technicians to form seven 3-man teams.
• I was successful in implementing OSPF/EIGRP domain re-design. Installed and configured over 600 routers, switches, media-converters and hubs.
• Provided a level 3 problem resolution support and updated the School District Rep on a weekly basis.
• I was accountable for all aspects of the network design and implementation.
• I had to track all hardware and software at all times per corporate policy. I also had to implement local delivery system that was both secure and safe.
• Trained the technological staff on the project methodology and scope, and also managed client expectations.
• Responsible for equipment inventory, delivery, and tracking. I also did work estimation, costing & budget

Confidential, Bentonville, Arkansas

Senior WAN Engineer

Responsibilities:

• Team lead for a subsection of the Rack n Roll multi-million switching project, primary responsibility included providing cutover execution procedure and hands-on support to end users.
• The main project involved replacement of all Bay Network, HP switches, ODS and Synoptic gears with Cisco equipment.
• Over 500 stores were upgraded, and my team was responsible for 60 stores.
• The mandate was configuration and troubleshooting of the switches and routers, and cutting-over to the new equipment without any interruption of services.
• All told, I had to work closely with senior management and business development staff to negotiate schedules and provide knowledge transfer and training to end-users. In addition, as the team technical lead, it was my responsibility to ensure the following:
• Test connectivity to all devices - Cash registers, mail servers, file/print servers, client PC’s, and printers. All circuits (T1 and ISDN) were tested for connectivity to the Internet and Corporate Headquarters after router installation.
• Designed the store cable layout with the cable technicians, using UTP category 5 or 6, as necessary, fiber optic (multi-mode) when distance was an issue.
• Provided a daily report for every upgraded store. Collaborated with the business development staff recommending technologies and solutions for large super-stores

Confidential, Green Bay, Wisconsin

Senior Consultant

Responsibilities:

• Senior Network Consultant overseeing a major ATM project from design to completion.
• This was a Multi-Million dollar project for four cities and a County with over 2000+ concurrent users tied together with fiber strands (Single/Multi Mode) that ran under city streets and water ways (streams, ponds etc) for the purpose of sharing information and providing a broadband internet access to all municipalities at a cost efficient/cost effective way.
• Hands-on responsibility for 7 LS1010 ATM Switches, 33 Catalyst Switches, Cisco Routers, Firewall, NAT, TCP/IP and IPX.
• Redundancy and fail-over was critical to the 24x7 operations of the Police Dept, Water dept etc.
• Designed and configured all equipment with load-balancing and fail-over methodology
• Updated the board (Mayors, IT Managers, and County Representative) on a bi-weekly basis
• Deployed disaster recovery solutions to provide better support for the 24x7 requirement
• Designed and recommended Virtual Private Networking Solution for remote access to LAN

Confidential, Irvine, California

Sales / Implementation Engineer

Responsibilities:

• Supported enterprise sales representative in the region
• Implemented/delivered technical solutions (Cisco/Checkpoint/MS) to customers
• Assisted in developing business value propositions
• Participated as part of a sales team in presenting companies products/services
• Conduct product demonstrations Cisco, Microsoft, Novell, Sidewinder Checkpoint and HP/Compaq