Systems Administrator Resume

SUMMARY:

Interested in high - available opportunities in complex systems engineering and managements.

TECHNICAL SKILLS:

Applications: Apache, Nginx, IIS; BIND/named; Postfix, Dovecot; Netbackup 8, AWS, Glacier, Kaspersky Enterprise; Hubot; Google, Atlassian; Prosody XMPP; OwnCloud.

Accessibility: SSH, IPTABLES, pf.conf and pfSense, SELinux, Cyrus-SASL.

Virtual Hosting: Amazon Web Services, Google Developer Cloud, Microsoft Azure.

Virtualization: VMware, vSphere, FreeBSD Jails, RHEV, Hyper-V, VirtualBox.

Databases: MySQL (CLI/GUI), MSSQL Management Studio.

Operation Systems: FreeBSD 9/10/11, Red Hat Enterprise, CentOS, Debian, Microsoft Servers.

Securities: NMAP, SQLMAP, tcpdump, tshark, Ettercap, Metasploit, airodump-ng.

PROFESSIONAL EXPERIENCE:

Confidential

Systems Administrator

Responsibilities:

working part-time with three IT professionals for hosting over 3,000 customer websites, email and databases.
Uses Apache for web hosting, Postfix for email and MySQL for databases.
Configures the firewall using IPTABLES and uses BIND to host DNS for 3,700 domains.
Ensures operational states and responds to any downtime or errors that occur.
Provides direct customer support for 200 users.
The production server is hosted in England and a disaster recovery server is hosted in the USA.
Uses rsync for full and daily differential backups and outlined the disaster recovery plan.
Worked on the migration from a physical server to Amazon Web Services virtualized server.
Built the VM within AWS and deployed, migrating files, databases, securities, passwords and secure access.

Confidential, Folsom, CA

Technical Support Engineer

Responsibilities:

Supported a product line developed for an iPad that uses bluetooth medical devices to transmit readings to a centralized user interface, to monitor remote home health patients.
Position was one of two Tier 2 engineers working in Customer Operations.
Worked as the liaison between T1 support and T3 developers and worked with escalated tickets.
Handled incoming and outgoing phone support through 8x8, and ticketing through Zendesk, Netsuite and Jira. Worked within ITSM and Change Management initiatives as the spokesman for customer support.
Worked on the User Acceptance Testing team and the Release Management board.
Worked as the Lead Analyist for the Failure Analysis division.
Tested returned products for failures, tracks rate of recurrence and trends, fixed products and conferenced with the manufacturer's team in weekly meetings.
Devices in the fields are managed through Meraki and Airwatch.
Updated software and deployed new packages.
Outlined processes and wrote documentation.
Issued a PIV card by the Confidential .
This role includes access to sensitive information and HIPAA compliant actions.

Confidential, Louisville, KY

Systems Engineer

Responsibilities:

Worked full-time in conjunction with 6 engineers fully supporting the LAMP stack, FreeBSD and Windows.
Used cPanel for web hosting, Postfix with MySQL for e-mail and Subversion for quality control.
Worked on systems, deployed physical and virtual servers, using vSphere, Hyper-V and FreeBSD jails.
Installed pfSense on Netgate appliances and configured.
Consulted for managed services, such as hosted servers, websites, DNS, databases and security.

Confidential, Louisville, KY

Systems Administrator

Responsibilities:

Handled virtualized RHEV and vSphere environments and provisioned and deployed VMs for staging, development and operations.
Used Puppet manifests for implementing any changes across all clustered Linux servers.
Administered the Windows update server for central deployment of updates to 200 end- users.
Maintained Kaspersky 2010 and installed remote packages through the Netagent.
Project management was with Atlassian and JIRA Scrum cards, integrated in Confluence for the company wiki.
Wrote documentation and trained users.
Worked with 30 professionals in conjunction with MySQL, MSSQL, PHP5, Apache2 and Nginx, PF Sense and Duplicity for backups in an Ubuntu clustered environment.

Confidential, Knoxville, TN

Systems Engineer

Responsibilities:

Servers are in-house for editing, production, commercial-integration and satellite broadcasting.
Worked with 30 IT specialists for infrastructure operations in a Linux Red Hat enterprise environment.
Used an internal ServiceNow CMDB to run reports for all active servers and validated server functionality.
Monitored the CMDB and responded to support ticketing, incidents and service alerts.
Used Red Hat Satellite to view server profiles and checked for errors on the network.
Used vSphere to manage virtual servers and upgraded VM Tools and the VM hardware with vCli scripting via Powershell.
Used Netbackup 7.6 to backup both physical servers and the virtualized environment.
Configured master and media servers, created policies and checked for errors in daily backups.
Documented processes as an authority for operational workflow.

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