SUMMARY:

• Visionary that propels significant advances in project/contract goal growth and idea generation within diverse industry spaces while managing high performing teams.
• Design and implement novel strategies and effective troubleshooting techniques that consistently exceed results and expectations.
• Guides individuals and groups toward desired outcomes.
• Cultivates lasting relationships with clients by focusing on operational and network development capabilities;
• Lead by example; driven to succeed and excel.
• Quick to foster confidence and trust, which energizes clients/team and impacts deployment initiatives.
• Subject matter expert in implementation and troubleshooting of routers and switches; maintaining and setting up VoIP networks
• Align goals with current objectives and routinely exceed objectives.

AREAS OF IMPACT:

• Systems Integration
• Software Deployment
• Logistics Management
• Client Account Management
• Network Design/Planning/Maintenance
• Project Management
• Process Optimization
• Training, Mentoring & Team Building
• Quality Assurance
• Network Infrastructure/Solutions

PROFESSIONAL EXPERIENCE:

Confidential

Chief Instructor/Network Chief

Responsibilities:

• Created and instructed courses covering all layers of the OSI model including the theory and implementation of an interconnected WAN and LAN network with, but not limited to: DMVPN, BGP, OSPF, EIGRP, Static Routes, DHCP, Port Security, Trunking, VLANS, and best practices for the Confidential .
• As Platoon Training Chief, created curriculum to prepare and test Marines for the operation of Cisco equipment to include routers, switches, and firewalls for the ICND1 and ICND2 CCNA courses.
• Subject Matter Expert configuring communications systems with high recommendations from Platoon Sergeants, Staff Non - Commissioned Officers, and Commissioned Officers. Oversaw setup and maintenance of Cisco based networks for use with VoIP and PtP connectivity.
• Administrated VoIP networks using Cisco Unified Call Manager and migrated servers from version 11.0 and 11.5.
• Evaluated and resolved customer information systems tickets and enacted required hardware upgrades and repairs to maintain mission capability.
• Installed routed and switched networks from baseline configurations tailored to suit the needs of each operation.
• Performed monthly, semi-annual, and annual Preventive Maintenance Checks and Services for all network gear.
• Collected, entered, and analyzed data and created reports based on findings along with logging and filing of classified documents.
• Created and implemented instruction of curriculum on the concepts and configurations of CCNA-level classes supporting 14th Marine Division Communications Company, 14th Marine Division Detachment Company, and Marines from various other units
• Successfully impacted over 150 students with varying degrees of knowledge, enabling mission readiness and accomplishment
• 100% Pass Rate for Marines who sat for exam
• Served as Chief instructor for Cisco-based gear and networking fundamentals
• Spearheaded full accountability for maintenance and operation of both equipment and personnel
• Recognized as Subject Matter Expert

Confidential

VoIP/Network Engineer

Responsibilities:

• Tier III Engineer for Confidential recruit processing headquarters managing both VoIP and network systems.
• Collaboration administration to include CUCM, Unity, Calabrio Call Recording, and Cisco Finesse.
• Created and administrated: Line Groups, Hunt Groups, Hunt Pilots, high availability CUP servers, Jabber softphones, VTC endpoints, Cisco phones, and user accounts.
• Successfully migrated 65 locations from analog to VoIP systems using bulk migration tools.
• Established and troubleshot VTC sessions.
• VoIP Subject Matter Expert
• Oversaw VoIP migration for 65 MEPS locations across the country

Confidential

Network Design Engineer

Responsibilities:

• designed network diagrams, rack elevation diagrams, and configuration guides for new and existing sites nation-wide.
• Oversaw ordering and cost-analysis of circuits and network stacks for over 300 sites between legacy Confidential Cable, Confidential Networks, and Confidential Communications footprints. Spearheaded the integration of Confidential, Confidential, and Confidential network infrastructure and IP address spacing to accommodate for the mergers and acquisitions.
• Managed IP addressing utilizing Infoblox to track and integrate all three network topologies for one solution.
• Configurations included OSPF, BGP, access-lists, port security, and SNMP for use with SolarWinds network monitoring.
• Completed routine post-installation checks and documentation for all sites to include sites originally designed by other Engineers in the past two years.
• Managed the ticket flow and prompt completion of tasks using Confidential 's 'Service Now' ticketing system.
• Balanced a steady flow of incoming tickets while promptly completing over 150 existing tickets, maintaining a steady and rapid completion rate of new site completion.
• Held weekly video teleconferences with Project Managers and customers to ensure proper installment per the needs of individual sites.
• Designed and stood up over 300 sites
• Led the effort to properly integrate three corporate networks
• Created one comprehensive router configuration template to comply with three sets of networking standards

Confidential

Deployment Supervisor

Responsibilities:

• Led a team of seven technicians and one site lead for the NGEN-R contract with the Confidential responsible for data recovery and storage as well as migrating systems from Windows 7 to Windows 10 including replacing outdated machines with newer models.
• Supervised employees to ensure timely and prompt installation as well as excellent customer service.
• Responsible for mitigation of issues arising during installation as well as preemptive mitigation for similar issues and post-installation care of users.
• Oversaw training of new technicians as well as site leads to ensure interoperability and quality control within different deployment teams.
• Created daily end of shift reports as well as led daily and weekly meetings to address and resolve issues that arise in the field.
• Chosen as #1 of 15 teams to take on the NGEN-R contract with Confidential and maintained continuous alignment of program scope with strategic business objectives
• Oversaw the updating and review of group policy for machines under the direct command of the entire Marine Corps MCI-WEST command in support of Windows 10 migrations

Confidential

Network Engineer

Responsibilities:

• Provided support to the IP Network Operation Center within DISA’s Network Operations Center on the GSM-O contract.
• Served as technical specialist responsible for the monitoring, operating and managing, troubleshooting and restoring service to any components comprising the DoD Information Network and associated IP networks including data/voice communications equipment, routers, crypto devices, routers, switches, and network appliances.
• Performed pro-active monitoring of network elements alarms and alerts to identify components/elements that may lead to or already have caused network degradation or failure.
• Performed fault isolation, diagnostic, and assessment functions to include determination and execution of corrective actions.
• Interfaced with functional users as well as remote operations centers.
• Performed operator level maintenance on all components and assets associated with network management systems.
• Highlighted for exceptional attention to detail and the ability to handle diverse tasks promptly
• Recognized as Subject Matter Expert

Confidential

Senior IT Technician

Responsibilities:

• Troubleshot and mitigated computer, phone, and printer-based issues.
• Provided customers with help desk support to include on-site and telephonic problem resolution for computer hardware, software, mainframe interfaces, servers and assistance for LAN/WAN and communications interfaces.
• Provided tier 1 and tier 2 help desk and Information Assurance (IA) support resolving customers’ problems, processing account requests, and resetting user passwords.
• Successfully resolved over 98% of all calls upon first undertaking