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Technical Administrator Resume

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Herndon, VA

SUMMARY

  • Technology Support leader with experience IT solutions in fast - paced organizations delivering advanced technology systems, quality assurance, architecture, test automation, and applications for products in competitive markets.
  • Excel at creating tools and solutions and leading efforts to improve testing capacity, increase efficiency, significantly simplify processes, and contribute to enhancing product performance and features.
  • Notable for finding and tracking bugs, cutting IT expenses, driving business innovation, leveraging information security, operations, and risk management teamwork to accelerate business growth and gain competitive advantage.
  • Qualified IT Specialist providing top-notch support to Microsoft operating systems, hardware components, and IT network peripherals. Adept at providing technical hands-on capabilities with installation and configuration, remote monitoring, customer service, tech support, maintenance, and troubleshooting.
  • Technical Image professional focused on innovative administration of new applications, image projects, and scanning processes. Assists with technical planning, supervision, and operations of various technologies while ensuring system / data integrity, reliability, and client-centric solutions.
  • Significant contributor with proficiency maximizing profitability by leading high performing teams and complex IT projects. Meet project deliverables while working confidently with product development, QA, executive, and customers / vendors in implementing time solutions to multifaceted plans.

PROFESSIONAL EXPERIENCE

Confidential, Herndon, VA

TECHNICAL ADMINISTRATOR

Responsibilities:

  • Oversee operations of the scanning production group via maintaining and troubleshooting commercial scanners while training users on using the equipment and personnel on the proper use of hardware associated with the image capture process.
  • Proactive trainer of all new and existing users via new updates for Captive imaging software. Authored all manuals associated with the software as an accurate guide for the use and maintenance of the equipment deterring a third-party request for repairs and training.
  • As a key member of the production group, post evaluation and testing for the need of new scanners for customers (USPTO) recommendations are suggested, and partnership with government procurement is facilitated to facilitate purchasing of the new equipment.
  • Effectively collaborate with the customer’s service desk group to ensure any issues are handled professionally and quickly to reduce downtime of the users.

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