Systems Administrator Resume
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SUMMARY
- An experienced I T specialist with a passion for providing excellent customer service and technical support to a diverse customer base. Completed Presidential commissioned national pilot program focused on Cyber Security. A team leader, experienced in carrying out scheduled projects. I have a great ability to learn a wide variety of skills at a rapid pace. Currently holding a TS/SCI clearance.
PROFESSIONAL EXPERIENCE
Confidential
Systems Administrator
Responsibilities:
- Manages and control VDI environments by assigning users to pools and desktops
- Manages user accounts daily in Windows Server 2008
- Creates single sign on access with CAC cards in Active Directory
- Controls permissions to drives in Active Directory
- Configures new IP addresses on thin clients
- Creates, activates, and manages new user accounts in Active Directory
- Saves, clears and resets CAC card certificates to thin clients; reimages thin clients with new OS
- Plans and schedules installation of new or modified hardware, operating systems, and applications software.
- Gives daily reports to management on project status
- Coordinates with engineers and system admins to complete migration projects
- Recovers and helps manage PKI certs for end users
- Installs and maintains printers and peripherals on computers. Assigns printers to users.
- Oversees/performs equipment installation or relocation, testing and acceptance processes.
- Performs deployment of workstations, VTC, VOIP Phones, Printers and Sipr workstations at cubicles
- Creates new profiles in Outlook for Confidential CaF users
- Resets, removes and creates sessions of VMware for users and assists users in troubleshooting remotely.
- Creates trouble tickets for users, and document updates in Remedy system.
- Performs tier 1,2 and tier 3 troubleshooting support
- Resets voicemail pins for VOIP phones
- Operates VTC for board meetings; sets up VTC bridge, and troubleshoots to maintain functionality
- Performs maintenance and troubleshooting for government training software
Confidential
Computer Technician
Responsibilities:
- Identified and recommended opportunities for upgrades to improve website utilization or web server technology
- Backed up data from servers and installed new server PC’s, transferred old data to new server PCs
- Downloaded and set up backup software such as Mozy Pro, to back up server data
- Installed routers, switches, and WAP’s to complete office, and business center networks
- Wiped, reimaged and maintained machines with different operating systems (Windows 7, Windows XP, Windows 8, and MAC computers)
- Tested websites, electronic documents, forms or applications to ensure compliance with company’s accessibility standards.
- Presented briefings to senior management on issues related to web services, and operating systems and procedures, equipment and functionality
- Completed installation and setup of docking stations
- Installed and set up VOIP phones
- Supported troubleshooting and resolution of network connectivity issues.
- Maintained system administration (configuration, operations, and maintenance of all equipment, and software related to infrastructure
- Implemented operations in multiple sites per SOP
- Maintained compatibility with web browsers and company’s intranet, and other company software
- Correctly Patched cables to set up network
- Installed updates and patches on PCs and Servers
- Coordinated with upper management to conduct maintenance on computers onsite
- Used toner, and punch down tool to fix network
- Used ticketing system to keep records of jobs performed
- Installed and shared printers, scanners, signing pads, and other external devices, as well as hard drives, ram and many software such as browsers, antivirus, agents, and adobe products.
- Resolved issues with Outlook, Citrix, Yardi, and other Microsoft Office software
- Ability to manage customer expectations in a fast paced, dynamic environment
- Added, deleted users and changed passwords in Active Directory
Confidential
Mapping Technician
Responsibilities:
- Assisted with tier 2 technical support
- Conducted migration from paper maps to Visio
- Participated in normalizing computers for EPIC migration
- Changed settings and uploaded scripts on clients computers
- Responsible for mapping out different departments and facilities
- Helped normalize end users computers to prepare for epic migration
- Communicated directly with department managers, nurses and doctors on a one on one basis
- Informed end users of Epic migration project and helped prepare them for transition
- Created maps of hospital on Visio so that techs may find computers
- Attended meetings with upper level management to brief them on progress
- Trained other mapping techs to perform similar duties
Confidential
Field/ Desktop Support Technician
Responsibilities:
- Configured DHCP reservations on servers
- Installed updates, antiviruses, and patches on PCs and PC Servers
- Performed virus and malware scanning on PC’s and Servers
- Backed up Server files for clients
- Mapped network drives to Servers
- Provided onsite, phone, and remote support of clients
- Installed various switches at client sites
- Managed client’s infrastructure on cloud
- Configured Microsoft exchange migration on IPhone, Android, Blackberry and other mobile devices
- Performed troubleshooting and repair maintenance of hardware and software onsite and remotely.
- Performed new computer build, installed RAM, and other security related activities
- Responsible for wiping drives, and reinstalling operating system and software.
- Configured and installed Cyberoam and Sonicwall firewalls
- Maintenance and implementation of VPNs
- Performed new user setups and email server support
- Managed service orders through ticketing system
- Interfaced directly with customers to analyze and resolve problems
- Consulted with higher level IT specialist on possible solutions. Participated in weekly meetings to update senior management on progress of tickets with clients
Confidential
Security Analyst Intern
Responsibilities:
- Developed marketing strategies to increase business in the private sector as well as government.
- Participated in team building activities designed to equip and prepare security analysts.
- Received training for certifications such as Security +, Network +
- Managed weekly meetings designed to update on current Cyber Security threats and ways to combat them.
- Researched and assisted with proposal creation for government, and non - government projects.
Confidential
Lead Installer
Responsibilities:
- Provided direct customer support on a daily basis to coordinate installations.
- Sent and received messages authorizing changes in cases of scheduling, client cancelations and/or additions
- Coordinated weekly schedule with other management.
- Managed and trained multiple employees.
- Maintained written and computer generated logs of service requests, invoices, updates and client information.
- Responded to calls for repairs by communicating with customer, determining the problem, and then either arranging or performing repairing task to satisfy customer needs.
- Led installation of granite countertops, as well as onsite fabrication.
- Managed and worked with multiple teams to coordinate and execute installations.
- Operated warehouse, managed daily inventory and ensured storage areas were fully operational.
- Traveled daily to perform maintenance at designated sites.