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Systems Administrator Resume

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SUMMARY

  • An experienced I T specialist with a passion for providing excellent customer service and technical support to a diverse customer base. Completed Presidential commissioned national pilot program focused on Cyber Security. A team leader, experienced in carrying out scheduled projects. I have a great ability to learn a wide variety of skills at a rapid pace. Currently holding a TS/SCI clearance.

PROFESSIONAL EXPERIENCE

Confidential

Systems Administrator

Responsibilities:

  • Manages and control VDI environments by assigning users to pools and desktops
  • Manages user accounts daily in Windows Server 2008
  • Creates single sign on access with CAC cards in Active Directory
  • Controls permissions to drives in Active Directory
  • Configures new IP addresses on thin clients
  • Creates, activates, and manages new user accounts in Active Directory
  • Saves, clears and resets CAC card certificates to thin clients; reimages thin clients with new OS
  • Plans and schedules installation of new or modified hardware, operating systems, and applications software.
  • Gives daily reports to management on project status
  • Coordinates with engineers and system admins to complete migration projects
  • Recovers and helps manage PKI certs for end users
  • Installs and maintains printers and peripherals on computers. Assigns printers to users.
  • Oversees/performs equipment installation or relocation, testing and acceptance processes.
  • Performs deployment of workstations, VTC, VOIP Phones, Printers and Sipr workstations at cubicles
  • Creates new profiles in Outlook for Confidential CaF users
  • Resets, removes and creates sessions of VMware for users and assists users in troubleshooting remotely.
  • Creates trouble tickets for users, and document updates in Remedy system.
  • Performs tier 1,2 and tier 3 troubleshooting support
  • Resets voicemail pins for VOIP phones
  • Operates VTC for board meetings; sets up VTC bridge, and troubleshoots to maintain functionality
  • Performs maintenance and troubleshooting for government training software

Confidential

Computer Technician

Responsibilities:

  • Identified and recommended opportunities for upgrades to improve website utilization or web server technology
  • Backed up data from servers and installed new server PC’s, transferred old data to new server PCs
  • Downloaded and set up backup software such as Mozy Pro, to back up server data
  • Installed routers, switches, and WAP’s to complete office, and business center networks
  • Wiped, reimaged and maintained machines with different operating systems (Windows 7, Windows XP, Windows 8, and MAC computers)
  • Tested websites, electronic documents, forms or applications to ensure compliance with company’s accessibility standards.
  • Presented briefings to senior management on issues related to web services, and operating systems and procedures, equipment and functionality
  • Completed installation and setup of docking stations
  • Installed and set up VOIP phones
  • Supported troubleshooting and resolution of network connectivity issues.
  • Maintained system administration (configuration, operations, and maintenance of all equipment, and software related to infrastructure
  • Implemented operations in multiple sites per SOP
  • Maintained compatibility with web browsers and company’s intranet, and other company software
  • Correctly Patched cables to set up network
  • Installed updates and patches on PCs and Servers
  • Coordinated with upper management to conduct maintenance on computers onsite
  • Used toner, and punch down tool to fix network
  • Used ticketing system to keep records of jobs performed
  • Installed and shared printers, scanners, signing pads, and other external devices, as well as hard drives, ram and many software such as browsers, antivirus, agents, and adobe products.
  • Resolved issues with Outlook, Citrix, Yardi, and other Microsoft Office software
  • Ability to manage customer expectations in a fast paced, dynamic environment
  • Added, deleted users and changed passwords in Active Directory

Confidential

Mapping Technician

Responsibilities:

  • Assisted with tier 2 technical support
  • Conducted migration from paper maps to Visio
  • Participated in normalizing computers for EPIC migration
  • Changed settings and uploaded scripts on clients computers
  • Responsible for mapping out different departments and facilities
  • Helped normalize end users computers to prepare for epic migration
  • Communicated directly with department managers, nurses and doctors on a one on one basis
  • Informed end users of Epic migration project and helped prepare them for transition
  • Created maps of hospital on Visio so that techs may find computers
  • Attended meetings with upper level management to brief them on progress
  • Trained other mapping techs to perform similar duties

Confidential

Field/ Desktop Support Technician

Responsibilities:

  • Configured DHCP reservations on servers
  • Installed updates, antiviruses, and patches on PCs and PC Servers
  • Performed virus and malware scanning on PC’s and Servers
  • Backed up Server files for clients
  • Mapped network drives to Servers
  • Provided onsite, phone, and remote support of clients
  • Installed various switches at client sites
  • Managed client’s infrastructure on cloud
  • Configured Microsoft exchange migration on IPhone, Android, Blackberry and other mobile devices
  • Performed troubleshooting and repair maintenance of hardware and software onsite and remotely.
  • Performed new computer build, installed RAM, and other security related activities
  • Responsible for wiping drives, and reinstalling operating system and software.
  • Configured and installed Cyberoam and Sonicwall firewalls
  • Maintenance and implementation of VPNs
  • Performed new user setups and email server support
  • Managed service orders through ticketing system
  • Interfaced directly with customers to analyze and resolve problems
  • Consulted with higher level IT specialist on possible solutions. Participated in weekly meetings to update senior management on progress of tickets with clients

Confidential

Security Analyst Intern

Responsibilities:

  • Developed marketing strategies to increase business in the private sector as well as government.
  • Participated in team building activities designed to equip and prepare security analysts.
  • Received training for certifications such as Security +, Network +
  • Managed weekly meetings designed to update on current Cyber Security threats and ways to combat them.
  • Researched and assisted with proposal creation for government, and non - government projects.

Confidential

Lead Installer

Responsibilities:

  • Provided direct customer support on a daily basis to coordinate installations.
  • Sent and received messages authorizing changes in cases of scheduling, client cancelations and/or additions
  • Coordinated weekly schedule with other management.
  • Managed and trained multiple employees.
  • Maintained written and computer generated logs of service requests, invoices, updates and client information.
  • Responded to calls for repairs by communicating with customer, determining the problem, and then either arranging or performing repairing task to satisfy customer needs.
  • Led installation of granite countertops, as well as onsite fabrication.
  • Managed and worked with multiple teams to coordinate and execute installations.
  • Operated warehouse, managed daily inventory and ensured storage areas were fully operational.
  • Traveled daily to perform maintenance at designated sites.

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