System Administrator/VDI Project Lead Resume

OBJECTIVE:

Achieving an Information Technology (IT) position where my past and present work experiences, skills and education as Systems Administrator and Information Systems Technician will be beneficial to any organizations business IT support team.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

System Administrator/VDI Project Lead

Responsibilities:

Support the VMware Horizon environment along with other components of the IT infrastructure. Install, Configure and maintain Windows server operating systems and all related systems of software.
Analyze and resolve problems associated with server hardware/software and applications software, ensuring scalability and appropriate integration with other systems. Investigate and resolve complex network and hardware matters.
Design, document, plan, implement, monitor, and support Windows - based network services, applications, and databases. Research and evaluate new technologies, define problems, and recommend solutions in line with long-range campus objectives.
Develop and implement campus-wide policies and procedures related to network hardware/software acquisition, use, and support. Develop documentation showing architecture of system and basic troubleshooting steps for VMware Horizon environment.
Review software versions and compare with VMware software matrices, then make recommendations for upgrades to VDI environment.
Configure, manage, and document all UPS systems across campus to include features such as temperature sensor devices, DCHP network configuration, DNS entries for UPS devices, and alert notifications.

Cyber Systems Operator

Confidential

Responsibilities:

Provide base-wide services as a Server Administrator to include, but not limited to: configuring operating system images through the use of WDS, configuring software deployment and patching through the use of SCCM, mass imaging new machines for customers, and configuring printers for network capabilities and CAC authentication.
Install and maintain servers or other computer systems, to include planning for service outages and interruptions to network operations and how they could possibly interfere with performance for said servers and other computer systems.
Manage data storage on all shared network drives, as well as designating personal network drives for all personnel on base, mostly through the use of VMware. Utilizing VMware to create and manage virtual workstations as well as virtual servers.
Working with the Information Assurance career field to verify network vulnerabilities, to include desktops/laptops and servers with out of date software that are quarantined, and correcting the issues.
Making sure that all TCNOs are completed in a timely manner, prior to the deadline designated by the NOSC. Provide directory services to include DHCP, DNS, and exchange services. Coordinate with the NOSC to ensure that group policies are being distributed correctly, and reporting when they fail to do so.
Create and utilize security groups to ensure that inherited permissions are the sole method of folder/file permission for all users on base, rather than granting explicit permissions.

Support Technician

Confidential

Responsibilities:

Perform dual role of team Lead On Duty (LOD) as well as team member on the corporate support service desk. LOD tasks include frequently handling severe/critical outages which require escalation to OCC and offshore support teams.
Provide first level and basic second level support to resolve problems with products and applications by meeting customer service standards. Analyzing, prioritizing, and attempting to resolve incoming requests and alerts by troubleshooting in conjunction with customer.
Perform tracking and documentation of problems, status of service request, and resolutions via remedy ticketing system. Perform setup and maintenance of computer systems by installing and upgrading hardware and software.
Perform preventive maintenance and break/fix repairs on PCs, thin clients, printers, servers, mobile devices, and hand held devices.
Common tasks include but are not limited to: Password resets, data queries, remote desktop into various desktops/laptops/mobile devices, running scripts to fix errors, answering phone calls, recording tickets, etc.

Service Desk Attendant

Confidential

Responsibilities:

Perform in a customer call center environment supporting a 24/7 service desk. Provide technical assistance, support and advice to computer system users.
Provide accurate and timely monitoring of multiple mainframe and/or server systems at a first level of support. Answer questions and resolve computer problems for clients via telephone.
Day to day work troubleshooting user end issues to include, but not limited to: resolving java based issues, resolving IE based issues, resolving certificate based issues, account lockouts/unlocks, password resets, account permission changes, processing account request forms, resetting network printers, mapping network printers, clearing printer queues, resolving issues regarding outlook/exchange servers.
Should customer issues not be resolved at tier 1 support, direct calls to proper help desk and proper level of support. Create Remedy trouble ticket for every call and email responded to.