Senior System Administrator Resume Atlanta, GA - Hire IT People

SUMMARY

Proven successful Telecommunication Systems Administrator and Field Support Professional with highly technical, analytical thinking, problem solving, multi - tasking, and customer service skills in the areas of telecommunications software, hardware and troubleshooting issues for large enterprise environments with multiple onsite and remote locations which included headquarter, branch and call center sites.
Experienced in Confidential Red SIP, VOIP, PBX, and Voicemail products; Telepresence event services support of Cisco WebEx, Jabber, and Microsoft Skype for Business; Basic knowledge of Interconnecting Cisco Networking Devices, Server racking, stacking and wire cabling.
Excellent ability to work as a team player, with outstanding interpersonal skills, sound organizational skills, results and detail oriented.

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Senior System Administrator

Responsibilities:

Provided conference platform technical assistance to facilities and workplace support groups by answering questions, provide guidance, offers remote desktop assistance, resolved escalated issues.
Conducted End-User Training and created knowledgebase articles for the frontline service desk to use for resolving for Microsoft Skype for Business, Surface Hubs; Cisco WebEx, Jabber, Tandberg and IX5000 issues.
Directed AV telepresence event services via Microsoft Skype for Business for Executive Meetings and Large Department Meeting, which overall saved cost in travel expenses.

Confidential

Telecommunications Engineer

Responsibilities:

Provided support of request, problems and issues through the Heat/Remedy ticket generating software, monitored incident activity to identify, investigate and avoid potential service escalations.
Conducted End-User Training and created user-guide documentation for Confidential Voice Products, Cisco WebEx, Jabber, and Voicemail.
Directed AV telepresence event services via Cisco WebEx for Executive Meetings and Large Department Meeting, which overall saved cost in travel expenses.
Supported Call Center applications and Disaster Recovery testing, maintained accurate and timely status of the service event throughout test for status update and task debrief for future process improvement.
Attended several scheduled meetings per week to discuss both current and future projects. Provided and administered technical support for ongoing projects both short/long term.

Confidential, Atlanta, GA

Telecommunications Technician

Responsibilities:

Performed MACS (Moves, Adds, and Changes), Stations, Voicemails and Agent ID’s as requested by on-site and remote users. Installed, programmed and maintained Confidential telephony hardware, IP softphone, and One-X Agents; Running and termination of Cat 5/6 wiring; and On-call Rotation.
Provided support of request, problems and issues through the Heat ticket generating software, monitored incident activity to identify, investigate and avoid potential service escalations.
Led End-User Training and created user-guide documentation for Confidential Voice Products.

Confidential, Washington D.C

Senior Customer Service Engineer

Responsibilities:

Confidential Certification, ACA - Implement: IP Telephony, Provided top-notch customer service and technical skills in the installation of Confidential small and large enterprise business products.
Performed site MACS (Moves, Adds and Changes), Maintenance, troubleshooting, firmware and software upgrades; repairs and backup maintenance for Confidential s small and large business customers.
Running and termination of Cat 5/6 wiring.
On-call Rotation.