Senior System Center Engineer Resume
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SUMMARY
- Over 8+ years of experience in Managing IT Infrastructure in various part of Windows System Administration (Active Directory), Automation, Development & Microsoft System Center suites (SCOM, SCORCH & SCCM) like Planning, Testing, Implementation, Configuring, Migration, Administration, Integration, Maintenance, up gradation and Performance and in Automation (Power - Shell), Virtualization (Hyper-V), Database (SQL Server) and Cloud (Azure) technologies.
- Administering and Managing an Active Directory Infrastructure 2008, 2012 & 2016.
- Experience in Installing, Configuring IIS Web servers on Windows 2008, Windows 2008 R2, Windows 2012 R2 and Windows Server 2016.
- Active Directory Services; Active Directory Group Policy Objects (GPO), Group Policy Management Console (GPMC), DHCP, DNS.
- Thorough knowledge of Windows XP, Windows 7, Windows Server 2003, Windows Server 2008 & Windows Server 2012.
- Implementation, Administration & MP development of Microsoft System Center Suites (SCOM, SCCM and SCORCH) 2012 & 2016.
- Good amount of experience in setting up the “Azure Cloud” infrastructure & monitoring through “SCOM”
- Good amount of experience in creating the complex application Packages through “Wise Package and Admin Studio” and creating complex MP designs & works flows in SCOM.
- Experience in Installation, configuration of MS SQL Server 2008/2012/2014 on Windows 2008/2012 servers, applying patches, service packs and hot fixes.
- Packages over 400 Enterprise software packages with custom configuration using Install Shield Tuner .mst transforms, adminstudio re-packer, executable built-in installer options, or virtualization.
- Experise in Microsoft App-V 4.6 \5.1 sequencing and troubleshooting
- Managed user accounts, groups and managed permissions to the resources on various windows platforms.
- Technical knowledge in configuring TCP/IP, DNS, WINS, LAN, WAN, HTTP, HTTPS.
- Expert in Configuring and administering windows server, IIS 6.0/7.0, WSUS 3.0 SP2, Office 365, and Hyper-V 2012 servers in a clustering environment.
- Good experience in debugging ASP.NET and IIS issues.
- Experience Azure Platform Development, Deployment Concepts., hosted Cloud Services, platform service and close interface with Windows Azure Multi-Factor Authentications
- Experience in Designing Azure Resource Manager Template and extensive experience in designing custom build steps using PowerShell
- Good experience in SQL Server 2008 New concepts like Replication, Log shipping, backup compression, Data compression and using new data types and OLAP.
- Good working knowledge in creating indexes, retrieving data using joins, and familiar with different T-SQL queries and sub queries.
- Experience in creating the complex scripts & tools to automate the day-to-day “Administration Tasks” and “Reports” through “Power-Shell & C#”
- Experience in creating the runbooks in System Center Orchestrator and deployed the solutions to various platforms.
PROFESSIONAL EXPERIENCE
Confidential
Senior System Center Engineer
Responsibilities:
- Core team player in implementation and Configuration of Microsoft System Center Operations Manager, Configuration Manager & Orchestrator (2016) for more than 5000+ windows Servers, 10000+ Workstations, 1000 Network Devices & 200 Unix Machines.
- Installation & administration of SCOM 2016 all roles (Management Server, Gateway, Database, Reporting, Audit Collector and Data Ware House)
- Deployment of the SCOM Agents to the client machines for enabling the monitoring. Agent Reach Management and Agent Assignment Rules besides addressing the functional issues.
- Created the Monitors & Rules to monitor various critical applications and Servers health.
- Created the critical custom management packs based up on the client requirements using VSAE (Visual Studio Authoring Extension), C# and Power-shell.
- Preparing Knowledge base and Trouble Shooting Guides for SCOM related issues.
- Based on the custom requirements, creating the custom Dashboards and SQL reports.
- Integration of SCOM with AUC and SCORCH by configuring the “Alert Update Connector” file.
- Preparing Knowledge base and Trouble Shooting Guides for SCOM & SCCM related issues.
- Using Admin Studio(2018) to repackage, build the application packages.( Packaged more than 40 Application)
- Worked on Wise Package Studio (Install Editor) to take the snapshot of the pre-install, post-install and capture the changes.
- Worked on various applications to build MSI packages and used Transforms (MST) according to the package requirement.
- Edited Tables, Created Components and Created MSI’s in Wise for Windows Installer.
- Worked on various application to buils .iss packages
- Testing packages with user credentials by using VMware and Test data Machines.
- Installed packages, upgrades, drivers on laptops and desktop manually for end users.
- Tested scripts for packages and installed on test machines. Worked on Silent Installs for certain application to automate them for software distribution. Converted MSI packages to WSE and redistributing them to different repositories.
- Virtualized first initiative, using Microsoft App-V 5.0 and ThinApp 5.1
- Knowledge in symantec workspace virtualization, VMWare ThinApp 5.1
- Used Wise Script, VB Script, and Windows Script for creating temp folders, copying files to windows directory and for modifying registries.
- Created SCCM Packages and deployed globally.
- Packaged applications are managed by Group Policy and Deployed by SCCM Tool. Tested packages in different windows systems by using Virtual PC.
- Analyzed and customized (packaged) multiple applications. Worked on Side-by-side migration from SMS2003 to SCCM
- Provide customer service bases, enterprise configured, result driven, and intermediate to high complexity application packages for deployment with SCCM 2018
- Documented processes and contribustion to Desktop services Engineering process improvement for packaging and deployment processes.
- Troubleshoot SCCM 2018 deployment issues for packages, application, and task sequences.
Confidential, Bellevue, WA
Windows and System Center Engineer
Responsibilities:
- Core team player in implementation and Configuration of Microsoft System Center Operations Manager, Configuration Manager & Orchestrator (2016) for more than 2000+ windows Servers, 3000+ Workstations & 200 Unix Machines.
- Installation & administration of SCOM 2016 all roles (Management Server, Gateway, Database, Reporting, Audit Collector and Data Ware House)
- Deployment of the SCOM Agents to the client machines for enabling the monitoring. Agent Reach Management and Agent Assignment Rules besides addressing the functional issues.
- Created the Monitors & Rules to monitor various critical applications and Servers health.
- False Alert Tuning as part of noise reduction in the production environment.
- Created the critical custom management packs based up on the client requirements using VSAE (Visual Studio Authoring Extension), C# and Power-shell.
- Analyzing & investigating the repeated issues for reducing the alarm count and providing a permanent solution for it, if possible developing an automation for “Self-Healing”.
- Implementing the best practices to improve the performance of the SCOM MS and Agents.
- Review and update OMS and SCOM console security, apply patches, create console roles and reviews, and create and install custom management packs as needed.
- Preparing Knowledge base and Trouble Shooting Guides for SCOM related issues.
- Based on the custom requirements, creating the custom Dashboards and SQL reports.
- Integration of SCOM with AUC and SCORCH by configuring the “Alert Update Connector” file.
- Created new runbooks through “Orchestrator” to automate few of the “Admin Tasks” for AD, IIS, OS and SCOM.
- Implementation of Log Analytics in OMS to capture the SCOM data for the monitoring and custom dashboards.
- Created the power-shell scripts to automate various below Jobs:
- Automatic Client & Server Monthly Patching
- Add/Remove/Update the OU Groups, Users and Computers in AD
- Created an automation to check the health of the entire environment
- Preparing Knowledge base and Trouble Shooting Guides for SCOM & SCCM related issues.
- Planning, configuring and deploying SCCM Primary and Secondary Sites.
- Installing, configuring and troubleshooting various Site System roles.
- Implementing multiple site hierarchy in SCCM Environment.
- Backing up and recovering the SCCM sites.
- Scheduling and configuring database maintenance task through SCCM.
- Implementing securities planning and consideration in SCCM infrastructure.
- Implemented Software Distribution, Software update distribution and OSD in the Infrastructure.
- Configuring software distribution component for implementing software distribution in SCCM.
- Configuring, Filtering and working with Status message to troubleshoot.
- Monitor configuration manager site performance with Windows system monitor.
- Troubleshooting the Installation and configuration of SCCM sites through site server log files.
- Backing up and recovering the SCCM sites.
- Installed, configured, and provide troubleshooting for Server 2008, 2012 & 2016
- Responsible in maintaining the entire infrastructure up-to-date with monthly patches.
- Implemented and managed IP Addressing; configured TCP/IP addressing on a server.
- Created the Forest Root domain, and a Child domain in a production environment.
- Installed and configured an Active Directory Domain Controller.
- Established external trusts and cross-forest trusts.
- Performed cross platform audits of Active Directory (AD) objects and user permissions.
- Created/modified user account, security groups, and distribution list to protect company proprietary information.
- Handled user account transfers from one field site to another moving client data to different servers, to ensure user accessibility.
- Used Service-Now to track ticket progress and enter updates to have on going record of case activity till resolution is reached and ticket closed.
- Developed organizational units in Active Directory (AD) and managed user security with group policies.
- Managed Group Policy Objects (GPOs) throughout the Active Directory (AD) enterprise Administered DNS, DHCP and WINS.
- Configured Group Policy Objects to create a secure Windows Infrastructure.
- Managed an Active Directory site; replication schedules, site links and boundaries, used ADUC to create and manage computer, user and group accounts in an Active Directory environment.
- Provided technical support for hardware/software configurations and applications.
- Experience in migrating web applications between different versions of IIS servers and deploying websites on IIS 6.0/7.0.
- Experience analyzing Applications logs, System logs, and security logs by using event viewer and analyzing network traces.
- Experience in Installation & support of Operating System like Windows 7, 8.1 & 10.
- Installing and configuration of various Client applications and troubleshooting the issues.
- Responsible for Primary support for all Network and Hardware related issues.
- Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.
- Ensures the end-to-end customer experience and provides a single point-of-contact for the customer. Analyzes and resolves incidents and requests (Through Service Now ticketing tool) regarding use of application software or hardware. Logs and tracks incidents and requests from identification through resolution.
- Experience in configuring Hyper-V and creating Virtual machines.
Confidential, WA
System Center Engineer
Responsibilities:
- Installation & administration of SCOM 2012 & 2016 all roles (Management Server, Gateway, Database, Reporting, Audit Collector and Data Ware House)
- Deployment of the SCOM Agents to the client machines for enabling the monitoring. Agent Reach Management and Agent Assignment Rules besides addressing the functional issues.
- Created the Monitors & Rules to monitor various critical applications and Servers health.
- False Alert Tuning as part of noise reduction in the production environment.
- Analyzing & investigating the repeated issues for reducing the alarm count and providing a permanent solution for it, if possible developing an automation for “Self-Healing”.
- Based on the custom requirements, creating the custom Dashboards and SQL reports.
- Implementation of Log Analytics to capture the SCOM data for the monitoring and custom dashboards.
- Preparing Knowledge base and Trouble Shooting Guides for SCOM & SCCM related issues.
- Created the critical custom management packs based up on the client requirements using VSAE (Visual Studio Authoring Extension), C# and Power-shell.
- Windows Server 2008 & 2012.
- SQL Server 2016
- Gateway and Certificate Authorization implementation to achieve cross domain monitoring.
- Database Backups and restore & patching the entire environment.
- Created new runbooks through “Orchestrator” to automate few of the “Admin Tasks”.
- Packages over 200Enterprise software packages with custom configuration using Install Shield Tuner .mst transforms, adminstudio re-packer, executable built-in installer options, or virtualization.
- Experise in Microsoft App-V 4.6 \5.1 sequencing and troubleshooting
- Perform daily SCCM infrastructure and client health monitoring and repair issues
- Build, configure, and troubleshoot Windows Services Update Server (WSUS).
- Responsible in creating the complex Application Packages (Office Products, Project Wise, FireEye etc.,) with Wise Packaging and Admin Studio and deploy the packages through SCCM.
- Prioritize and coordinating with higher level management for security patches and software testing schedules and distributions.
- Troubleshooting client connectivity and package installation issues by analyzing SCCM logs.
- Create zero touch unattended application installation using Admin Studio 2012.
- Analyzing & investigating the repeated issues for reducing the alarm count and providing a permanent solution for it.
Confidential
System Center Administrator
Responsibilities:
- Designed and implemented SCOM and SCCM infrastructure and client deployment strategies to manage platform and client base with failover capabilities for both Agent and management servers.
- Responsible for the full deployment cycle of software applications to the desktop, which involved coordinating the work of application developers, business sponsors, and local office implementation teams to put applications into production or to upgrade current applications in a large global/multi office client environment.
- Collaborate with other SCCM Administrators across different time zones to resolve problems and ensure a cohesive environment.
- Core team player in implementation and Configuration of Microsoft System Center Operations Manager for more than 1000 Servers and which helps 24x7 availability of all Client Online Services.
- Installation & administration of SCOM 2007 & 2012 all roles (Management Server, Gateway, Database, Reporting, Audit Collector and Data Ware House)
- Creating the Monitors & Rules to monitor various critical applications and Servers as well as configuring overrides.
- Set up alert notifications and performance data collection using a small SCOM 2007 R2 management group in a lab environment.
- False Alert Tuning as part of noise reduction in the production environment.
- Analyzing & investigating the repeated issues for reducing the alarm count and providing a permanent solution for it.
- Creating override for individual Management packs.
- Gateway and Certificate Authorization implementation to achieve cross domain monitoring.
- Worked on critical task of integration of SCOM 2007 & 2012 with other ticketing tools, mail servers (Exchange Server) and connector tools by creating new Connector framework as per the requirements of the clients.
- Deployment of the SCOM Agents to the client machines for enabling the monitoring. Agent Reach Management and Agent Assignment Rules besides addressing the functional issues.
- Creating the Web Site URL monitoring, as well as web-based application to make the application 100% availability to the customer.
- Proficiency in Configuration Rules, Monitors, Web site monitoring, Console Scopes and other administrative tasks.
- Participating in the outage bridges in troubleshooting critical issues related to monitoring break-ups.
- Successfully implemented Agentless Exception monitoring (AEM) to collect the windows application crash dumps.
- Create virtual machines within Hyper-V.
- Design and deploy failover clustered Hyper-V environments.
- Deployment of the SCOM Agents to the client machines for enabling the monitoring. Agent Reach Management and Agent Assignment Rules besides addressing the functional issues, including cross-platform
- Managing the entire lab & test environment virtual machines through “Microsoft System Center Virtual Machine Manager” & Hyper-V.
- SCCM 2007 Infrastructure Design for SOA Region.
- Identify and validate the scope of the Infrastructure Design Project with business stakeholders.
- Determine the Site System roles to be deployed in the Infrastructure.
- Determination of number of sites and number of hierarchies to be implemented.
- Site design and Capacity Planning for Site Servers.
- Planning, configuring and deploying SCCM Primary and Secondary Sites.
- Backing up and recovering the SCCM sites.
- Scheduling and configuring database maintenance task through SCCM.
- Implementing securities planning and consideration in SCCM infrastructure.
- Monthly Service account password rotation, database backups and fail-over the servers from one MS to other in case of any issues.
Confidential
System Analyst
Responsibilities:
- Responsible in implementation and Configuration of Microsoft System Center Operations Manager and Configuration Manager for more than 3,000 Servers and which helps 24x7 availability of all Client Online Services.
- Installation & administration of SCOM 2012 all roles (Management Server, Gateway, Database, Reporting, Audit Collector and Data Ware House)
- Deployment of the SCOM Agents to the client machines for enabling the monitoring. Agent Reach Management and Agent Assignment Rules besides addressing the functional issues, including cross-platform
- Have extreme knowledge in creating critical custom management packs based up on the client requirements and created the monitoring packs using Authoring Console 2007.
- Developed the workflow to monitor the critical Windows Service, TCP Port, URL, Events, Performance Counters, Logfile, Ping and Cluster monitoring solutions.
- Developed & included several automation scripts created through power-shell in the custom management packs to enable automatic service restart & various other automation tasks to make 100% availability of several critical servers & client web applications.
- Developed few of the best practices to enhance the performance of the SCOM agent performance and monitoring infrastructure at the client location.
- Implementing changes in the configuration of the existing tool and improving performance by analyzing gaps and writing PowerShell scripts to enhance automation features.
- Proficiency in Configuration Rules, Monitors, Web site monitoring, Console Scopes and other administrative tasks.
- Participating in the outage bridges in troubleshooting critical issues related to monitoring break-ups.
- Fine tuning the alerts and thresholds based on the customer requirement.
- Monthly Patch Management to make sure the entire SCOM and SCCM are up-to-date.
- Developing the customized Views and Dashboards in SCOM.
- Preparing Knowledge base and Trouble Shoot Guides for SCOM related issues.
- Monthly Service account password rotation, database backups and fail-over the servers from one MS to other in case of any issues.
- Design and install Systems Center Configuration Manager (SCCM)
- Installed software, patching, upgrading and maintenance of operating system.
- Specialization in installation and configuration of Windows 2008 and Windows Patch management via WSUS
- Configuring Site boundaries and the Distribution points in the hierarchy.
- Software distribution - Creating the collections, MSI Packages & Applications, Programs & Advertisement for Distributing Client’s standard applications.
- Support, install, maintain and troubleshot all local and wide area networking devices and related software for retail offices.
- Creating and implementing Baselines and Configuration Items.
- Patch management - Patch deployments and testing and configuration and run through checklist for any patch deployments. Security & office patches management using SCCM.
- Maintain SCCM site systems like Management Point, Software update point, Distribution Point, State Migration Point, etc.
- Administration and Managing the Windows 7 and Windows Server 2003 & 2008 Infrastructure.
- Installed, configured, and provide troubleshooting for Windows 7 and Windows Server 2003 & 2008 Servers.
- Responsible in maintaining the entire infrastructure up-to-date with monthly patches.
- Respond to IT incidents and requests received from Remedy tickets escalated from the Service Desk.
- Develop, automate and implement operations best practices
- Manage problem and service tickets ensuring timely resolution to meet Service Level Agreements
- Participated in Business Continuation / Disaster Recovery infrastructure planning, building, and testing
- Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software