PROFESSIONAL EXPERIENCE

Confidential

Cisco Unified Collaboration Support Engineer

Responsibilities:

• Deployment and administration of Cisco Collaboration endpoints including 7900 series, 8400, 8300, 8500, 8600, 8851, 8900 series and DX - 650 Desktop phones.
• Configuring & Verifying Association between the Directory Numbers, Partitions and Calling Search Spaces in CUCM 8x, 9x, 10x
• Analyzing and resolving issues related to end point in Cisco Unity Connection.
• Configuring Single Number Reach in CUCM as well as Single Inbox in CUC.
• Support in configuring dial plan with calling restrictions by using a combination of calling search spaces, partitions, translation patterns, dial-peers, translation rules and translation profiles
• Support in Deployment of line/device Class of Service using partitions and calling search spaces and translation patterns
• Support in reviewing the existing and creates new users in UCCX, script editing and resolving issues.
• Troubleshooting and support in resolving end user’s WebEx issues
• Configuring, troubleshooting and managing recording phones in CUCM
• Reviewing the existing and Create New Users, Phones, and its Associations in Cisco Call Manager
• Skills in CUCM and Cisco Unity Connection 8x, 9x, 10x, 11x installation.
• Analyzing and Resolving Issues related to Partitions and Calling Search Spaces inconsistencies with Cisco Call Manager

Confidential

Cisco Unified Collaboration Support Engineer

Responsibilities:

• Supported in Deployment of line/device Class of Service using partitions and calling search spaces and translation patterns
• Configure dial plan with calling restrictions by using a combination of calling search spaces, partitions, translation patterns, dial-peers, translation rules and translation profiles
• Support and implement improvements on the existing global Cisco TelePresence system
• Team member managing and configuring 10,000+ end points, 2+ CUCM Clusters, 2+ Cisco Unity Connection Clusters
• Configuring & Verifying Association between the Directory Numbers, Partitions and Calling Search Spaces in CUCM 8x, 9x, 10x
• Analyzing and Resolving Issues related to Partitions and Calling Search Spaces inconsistencies with Cisco Call Manager
• Reviewed the existing and Created new Users, Phones, and its Associations in Cisco Call Manager
• Good experience Cisco Voice Skills for Cisco Unified Communications Manager, Cisco Unity Connection, and Cisco Voice Gateways deployment and Post Implementation support.
• Skilled in CUCM and Cisco Unity Connection 8x, 9x, 10x, 11x installation.

Confidential

Sr. System Engineer

Responsibilities:

• Skilled Cisco Unified Communications Manager, Cisco Unity Connection, and Cisco Voice Gateways deployment and Post Implementation support
• Managed CUCM routing, call control, UCCX script editing and media resources
• Phone moves, add, changes and provided post implementation training to end users.
• Supported various Analog/ Cisco VOIP phones connection to Cisco Voice Gateways
• Deployment and administration of Cisco Collaboration endpoints including 7900 series, 8400, 8300, 8500, 8600, 8900 series and DX-650 Desktop phone.
• Troubleshoot connectivity, quality of service, break/fix, voice quality, and configuration (feature, services and network) issues within the Cisco Unified C Manager Environment.
• Trained All Phone Users in regards to basic Use of Various Cisco Phone functionalities.
• Carry out checks on Equipment Coordinate End-to-End operation execution plans for the management & operation of Client Voice/Communication network.
• Coordinate contractors during hardware and software installations and upgrades
• Respond to faults on Alarm management systems and Customer Care Fault Management and Surveillance Department
• Network element usage ratio and analysis of mean-time-before-failure
• Ensure that corrective measures are implemented to maintain the required network availability
• Weekly meeting with the contractor to discuss network updates and issues
• Installed, configured and troubleshoot Window Server 2000/2003/2008
• Installed, configured and troubleshoot Window 2000/XP/Vista/Window 7
• Administer and support for Microsoft network environments with workgroup and domains local and group policy
• Coordinated and Trained end-users / clients on Microsoft Office
• Installed Antivirus software like MacAfee, Norton Symantec, Panda
• Participating in disaster recovery testing, maintaining system documentation logs and assisting in troubleshooting and diagnosis of system problems.

Confidential

System Analysts

Responsibilities:

• Served in computer maintenance, performed all types of hardware, software maintenance and engineering in addition to systems selection, backup and technical support.
• Executed systems administration activities, installed, configured, performed operations, maintenance of software and networked servers.
• Conducted systems diagnostics, troubleshooting, analyzed network performance, system slowdowns and ascertained reasons for bottlenecks encountered.
• Maintained computers, installed operating systems and programs on the computers and reassembled computer hardware devices.
• Installed, configured and troubleshoot Window Server 2000/2003
• Installed, configured and troubleshoot Window 2000/XP
• Install and configure Windows Server 2000/2003
• Install and configure Windows 2000 Pro and Window XP Pro
• Ability to install and configure software and hardware such as Printers, Scanners, Hubs, Switches, etc.
• Administer and support for Microsoft network environments with workgroup and domains local and group policy.
• Physically and logically network PCs for LAN
• Configure, troubleshoot and manage TCP/IP addressing on Microsoft network.
• Diagnose and resolve issues related to incorrect configuration.
• Experience provided remote and onsite technical client support
• Routing with Window Server 2003 on Multihomed Servers
• Configure and manage Routing and Remote Access