SUMMARY:

• I am an effective, goal and team - oriented professional with significant experience managing key projects & initiatives within the Federal, commercial, nonprofit and healthcare sectors.
• As an IT Project Manager and senior level consultant, I have contributed to the success of key initiatives by seeing projects through their lifecycle to completion; including planning, execution, and continuous process analysis, improvement and change management.
• I have excellent communication skills (both oral and written) which have enabled me to leverage client relationships and receive client buy-in for multiple initiatives.

WORK EXPERIENCE:

Senior Systems Engineer

Confidential, Washington, DC

Responsibilities:

• Performed benchmarking and risk analysis of the Department of Urban Development ( Confidential ) business processes as they pertain to Cloud adoption based on industry best practices
• Analyzed findings from assessment and communicated the data to stakeholders at all levels (via formal presentations, videos, white papers, and round table meetings) within the organization to including Senior Executives, Program Area Leads and staff;
• Collaborated with program area and business clients to assist in identifying business requirements, risks, and opportunities, developed proposals, POAMs and ROMs;
• Developed Cloud Computing Roadmap, multi-phased strategy that aligned to the Confidential Agency mission and strategic goals, business requirements and objectives, to modernize core areas within the enterprise (under the Office of the Chief Information Officer (OCIO)) to include contact centers customer experience, cloud adoption, service delivery analytics, infrastructure optimization and cyber security;
• Lead efforts through the project management lifecycle of (initiation, planning, controlling, executing and close-out) to develop standards and guidelines for various Service Models (SaaS, PaaS and IaaS), Deployment Models and Essential Characteristics, in collaboration with executives and program area and business leads to facilitate secure, rapid adoption of cloud computing;
• Drafted agency specific policy and governance documentation in accordance with existing regulations including that ensured security, interoperability and portability (requirements and gaps);
• Performed Continuous Business Process Improvement efforts by identifying improvement opportunities, performing root cause analysis, creating corrective action plans, measuring results, proposing standardized solutions, and planning solutions to remaining problems.
• Significantly reduced (20% reduction) redundant and inefficient vendor certifications by providing guidelines on maximizing strategic sourcing in the procurement and acquisition of cloud solutions.

Senior Technical Analyst

Confidential, Washington, DC

Responsibilities:

• Develop a recommended plan for the implementation and duties of the office of CTO at Confidential ; and exercise strategic and technical approaches to address business needs and implement solutions;
• Implement Enterprise Requirements Management process and tool to address gaps in agency requirements management practices;
• Conduct Post Implementation Reviews (PIR) an annual operational assessment of the Confidential IT systems to identify duplicity including gathering and understanding business needs and technical requirements, performing a gap analysis, developing a Gap Analysis Report and providing recommendations;
• Perform an assessment of the current Confidential IT change control practices in order to develop and implement workflows and Standard Operating Procedures (SOPs);
• Act as a liaison to and provide ongoing Project Planning and Management, Technical Review Subcommittee (TRC) and Change Control Management Board (CCMB) support, to all Confidential program offices;
• Implement innovative approaches to process automation in support the office of the CTO, Technical Review Subcommittee (TRC) and Change Control Management Board (CCMB);
• Provide ongoing support for the execution of the Communications Plan (Communication Websites and SharePoint) for the CTO office;
• Support IT initiatives as required including coordinating information collection and updates and ongoing communication to provide timely responses to all stakeholder and customer requests;
• Develop templates create and update technical documentation in accordance with Confidential Project Management and Planning (PPM) requirements;
• Implement an IT Governance Database (IT inventory) to perform analysis and build reports on data regarding Confidential IT Systems, projects, hardware/software and software licenses to support more informed Governance Board decisions;
• Support implementation Confidential Enterprise Software Initiative (ESI) a joint initiative sponsored by the Chief Information Office to leverage economies of scale for IT acquisition.
• Successful Requirements Management Assessment led to the implementation of the Requirements Management System pilot and enterprise integration and adoption.

Senior Consultant

Confidential, Washington, DC

Responsibilities:

• Develop a recommended plan for the implementation and duties of the office of CTO at Confidential ; and exercise strategic and technical approaches to address business needs and implement solutions;
• Conduct an operational assessment of the Confidential systems to identify duplicity including gathering and understanding business needs and technical requirements, performing a gap analysis, developing a Gap Analysis Report and providing recommendations;
• Perform an assessment of the current Confidential IT change control practices in order to develop and implement workflows and Standard Operating Procedures (SOPs);
• Provide ongoing support for the execution of the Communications Plan for the CTO office;
• Support IT initiatives as required including coordinating information collection and updates and ongoing communication to provide timely responses to all stakeholder and customer requests;
• Develop templates create and update technical documentation in accordance with Confidential Project Management and Planning (PPM) requirements;
• Conducted a needs assessment, of Confidential systems to identify duplicity including gathering and understanding business needs and technical requirements;
• Performed a gap analysis, developed a Gap Analysis Report and provided recommendations;
• Developed a recommended plan for the implementation of a multi-step MDM process and a solution tailored to business needs (Master Data Management (MDM) Proof of Concept);
• Identified and organized data management subject matter experts and system owners by business area to identify needs for the agency mission for an enterprise data solution;
• Facilitated communication among stakeholders to solve common data management/data quality problems;
• Coordinated various processes, people and technology to best practices for information governance;
• Identified data quality issues and presented them for prompt resolution by the OCIO;
• Reviewed and recommended policies, standards and procedures for submission to appropriate governance (Data Stewards) for consideration and approval as needed to promote sharing and exchange of data;
• Promoted the management of Confidential ’s data as strategic enterprise assets consistent with Government-wide policies and standards;
• Developed, maintained and monitored information governance to provide a consistent understanding of master data entities and accommodate, control and manage changes in master data assets to improve accessibility, reliability, accuracy, and quality;
• Assisted federal client with vendor selection process to acquire a vendor with relevant MDM industry experience to create an MDM Proof of Concept (limited functionality system).
• Develop detailed project plan, schedule and budget;
• Managed development and maintenance of Project Planning and Management (PPM) and other technical documentation including project management plan, communications plan, risk logs;
• Provided work breakdown structures, estimating resources and staffing requirements, risks and issues that support the scope. Manage change control process, issues resolution process and risk mitigation approaches;
• Managed definition and design phase activities and ensure signoff of business requirements, use cases, system requirements specifications, and business process impacts.
• Oversaw activities of implementation phase and ensure internal readiness: System Build and Test, End to End Validation.
• Managed communications with timely status reports, project dashboard (which maintains and disseminates system and project metrics), tracking and reporting processes to support and enhance the ability to meet program objectives;
• Ensure appropriate documentation compliance and audibility in accordance with project planning and management (PPM) and client SDLC.
• Effective process analysis and gap identification has led to the implementation of further process improvement strategies, system silo reduction and increased communication and operation between system owners and program areas.

Project Manager

Confidential, Washington, DC

Responsibilities:

• Managed complex, high value agile implementation of content management/ IT solutions including Microsoft SharePoint, Project Server 2007(project portfolio management tools); delivered through the coordination of matrix team from many internal groups;
• Developed training materials for project management skill development of Federal personnel;
• Conducted intensive reviews and appraisals of major Federal Financial and Acquisition Management IT systems for proposed projects and assessed Agency needs and viability of the project;
• Managed development of strategic plans and identify and mitigate risk for major Federal Financial and Acquisition Management information infrastructures;
• Reviewed, analyzed, verified and provided guidance for necessary documentation for internal audits and Government Accountability Office (GAO) and Office of Management and Budget (OMB) audit of functional project deliverables associated Project Planning and Management (PPM) framework and provided guidance for project tasks associated with every phase of the SDM/PPM lifecycle;
• Created technical project documentation as necessary (white papers, cost benefit analysis, and business cases documentation);
• Created and maintained detailed project schedules, including resource and work break down using MS Project;
• Researched and analyzed constantly changing or uncommon initiative/project issues, recommended new or modified work methods, organizational structures, management processes; developed policies and standard operating procedures (SOP) and produce analytical documents that address agency/organization programs and operations;
• Collected, gathered, and reported project metrics including baselines, cost/schedule variances, and Earned Value Management (EVM). Work with project teams to explain any variances.
• Provided guidance including interpretations of various data sources to inform decisions, regarding programs or policies. Consultations involved an assessment of program or policy conditions, phenomena, or anomalies;
• Planned, scheduled, and conducted projects and studies to evaluate and recommend ways to improve the effectiveness and efficiency of program or project operations;
• Effective process improvement strategies developed for major Federal Information Technology investments led to congressional approval and continued federal funding of Confidential priority projects by Office of Management and Budget (OMB).

Project Manager

Confidential, Mclean, VA

Responsibilities:

• Gathered requirements (PVCS Tracker) and create detailed documentation following Agile System Development Lifecycle (SDLC), analyze user experience/customer business needs (usability testing, user group and focus group meetings);
• Managed development of strategic plans and identify and mitigate risk for major Federal information infrastructure;
• Created detailed project schedules, including resource and work break down using MS Project and Visio;
• Developed least-cost mitigation options to maximize return on investment (ROI) for clients;
• Researched and analyze programs and operations using analytical techniques and statistical measures; cost benefit analysis (CBA) and key performance indicators (KPI);
• Researched and analyzed constantly changing or uncommon program/project issues, recommended new or modified work methods, organizational structures, management processes; developed policies and standard operating procedures (SOP) and produce analytical documents that address agency/organization programs and operations
• Provided weekly status reports and monthly metrics reports (Google Analytics, WebTrends and Urchin reporting software) on multiple program initiatives and track completion of activities and milestones against plan and identify critical path items;
• Managed control process for each project through lifecycle to completion and maintain Earned Value Management (EVM) report and change control register for each project;
• Planned implementation and integration of new data management systems on a complex service platform, including (PAAS, SAAS, IAAS) content management systems (CMS) - (Plone (Zope /Python), SharePoint), virtual -“cloud computing”; in accordance to W3C web content accessibility guidelines (WCAG)
• Managed website content development (including documentation for XML (Extensible Markup Language, System-to-System (S2S) Integration,Web Services, Simple Object Access Protocol (SOAP) Web Services Description Language (WSDL)) and weekly website deployment;
• Developed training materials for usage of web application system and website features (Web 2.0 - RSS feed, Blog) (animated tutorials, webcasts and user guides)
• Analyzed and complied with Federal policy (FAR, section 508, NIST, FISMA, HIPAA, SOX, FERA) and develop adaptation strategies;
• Liaison between Stakeholder communities (business units, technology teams and support teams); Interpret technical data, findings, and performance metrics into understandable communication; Provide information briefings to congressional members, Federal agency/organization managers, supervisors, and employees on the status of agency/organization missions and programs;
• Authored and published Federal publications including annual reports, monthly newsletters, brochures, white papers, media/press releases and various collateral pieces;
• Composed RFI, RFP, RFQ and other Proposal documentation (Department of Health and Human Services (DHHS) - Grants.gov, Department of Labor (DOL), Department of Energy (DOE), Department of Veterans’ Affairs (VA), Recovery.gov and World Bank)
• Composed technical requirements; system enhancement and system build documentation;
• Conducted quality assurance testing, prepare Test Case documentation
• Effective planning and communication on transition to scalable software platforms and increased server capacity on e-government initiative website contributed to improved end-user experience and satisfaction.