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Uc/network Engineer Resume

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Pleasanton, CA

SUMMARY:

IP Telephony, video conferencing and networking professional capable of managing Voice - over-IP projects, solutions, and applications. Specialized in delivering Cisco Unified Communications Manager 11.5, Cisco Unity Connection 11.5, IM & Presence Service 11.5, Cisco Manager Express, and Cisco Unity Express presently looking forward to work with an esteem group to put forth my technical skill sets and experiences.

EXPERIENCE:

Confidential, Pleasanton, CA

UC/Network Engineer

Responsibilities:

  • Actively managed all IP Communications ServiceNOW Tickets for Cisco Jabber, Cisco Desk Phone, Cisco Mobility, Unity Connection, and Zoom Video Conferencing (Cisco WebEx Units). Responsible for tier 2 and some tier 3 support with over 400+ tickets resolved.
  • Responsible for analyzing and troubleshooting inbound and outbound calls for both domestic and international clients. Maintain all Direct Inward Dialing Numbers (DIDs) worldwide.
  • Responsible for buildout and configure new sites around the world (Asia, Europe, and North America) with Cisco WebEx Mini, Cisco WebEx Plus, Cisco WebEx Pro, Cisco DX70, Cisco DX80, SX10, SX20, SX80, Cisco 8851 desk phones, and third party SIP phones.
  • Integrating all Video Conferencing units with Zoom Conferencing Technology
  • Support VLANs for Data/Voice on Cisco Switches including trunk and gateway to SRST sites with a minimum touch on Cisco Expressways C and E.
  • Configuring Hunt Pilot, Hunt List, Line Group, Partition, Calling Search Space, and Translation Pattern for new Sales Group and Support Group worldwide.
  • Little familiar with Finesse and UCCX
  • Tools used to support Unified Communications and networking:
  • Variphy (CDR Report and Call Analytics)
  • Vyopta (Performance and Analytics for UC Voice and Video)
  • SolarWinds Orion (Networks, Systems, and Infrastructure)
  • Infoblox (IP Address Management)
  • Nyansa - Voyance (Network Analytics, Wireless, Voice)
  • Work on troubleshooting Aruba (AirWave) Access Point (Wireless)
  • Had a chance to work on basic Palo Alto Network Firewall
  • Help setup APC Smart-UPS Power Supply
  • Setup VLANs for Data/Voice/Security/Wireless on the switches
  • Familiar with Vendors for PSTN circuits for PRI and SIP
  • Had a chance to setup and configure new DID numbers in Voice Gateways
  • Confidential has Cisco Emergency Responder, Unified Contact Center Express and Cisco Finesse with minimum touch on configuration.
  • Help create documentations How-To-Do

Confidential, San Jose, CA

Software Test Engineer

Responsibilities:

  • Responsible for guiding and mentoring a team of 8 engineers in Testing Software Development activities.
  • Tested provisioning of users, endpoints and products on CUCM, CUC, IMP, CME and CUE.
  • Responsible for configuring of CUCM, CUC, IM&P, switches and routers in the lab environment for internal and external customers.
  • Maintain the lab test environment involving configure routers, switches, UCS servers, and UPS.
  • Responsible for upgrading and maintaining large number of servers running many versions of CUCM and CUC 12.X, 11.X and 10X including great number of Cisco Endpoints and Softphones.
  • Conducted Application performance testing with small (3K endpoints) and medium (20K endpoints). This involves populating CUCM and CUC with large number of endpoints and voicemails.
  • Reviewed Product Requirements Document, Software Functional and Design Specifications, and other relevant documentation to extract test requirements and develop Test Plan.
  • Developed VoIP testbed consisting of multiple CUCM clusters, CUC, IMP, CME and CUE.
  • Tested Network Management application products on VMware ESXi 4.x, ESXi5.x and ESXi 6.0/6.5
  • Interacted with Medium and Large Enterprise customers in EFT/Beta programs and product configuration. On-Site customers visited and remotely supported.
  • Assisted TAC and escalation teams in CAP and customer cases.

Confidential, San Jose, CA

Network Consulting Engineer

Responsibilities:

  • Responsible for planning, troubleshooting, and repairing network infrastructure including Windows servers, Linux servers, routers and switches.
  • Assisted test engineers with their testbeds setup, configuration and network connectivity to corporate network and private network.
  • Responsible for installation, administration and support client workstations and servers. including many vendors such as Dell, HP, Eclipse, Sun Microsystems and Penguin.
  • Build and maintained all the TFTP Boot Server both in Solaris and Linux OS.
  • Responsible for troubleshoot and resolve TCP/IP and related networking problems.
  • Designed switches and routers network topology including planning and executing topology upgrade.

Confidential, San Jose, CA

Lab Administrator

Responsibilities:

  • Assistance external customers with their equipment setup and configuration.
  • Completed the topology map demo setup and live traffic, audio and video testing.
  • Conducting live testing lab setup with internal and external customers requirement for pre-sales specification.
  • Setup and configure internal network environment.

Confidential, San Jose, CA

Lab Administrator

Responsibilities:

  • Basic configuration of Windows Servers and Linux Servers support.
  • Bring up new network equipment with basic configuration of IOS Routers and Switches.
  • Responsible for purchase networking equipment, cables, servers and software for the lab.

Confidential, San Jose, CA

Electronics Technician

Responsibilities:

  • Performed Automation Aluminum Wire Bond and Gold Ball T/S Bond.
  • Responsible for the setup and repair the automation bonding systems.
  • Installed and configured the upgrade software and hardware.

Confidential, Palo Alto, CA

Electronics Technician

Responsibilities:

  • Performed a burn in custom software into the EPROM chip.
  • Diagnosed check by using custom software and oscilloscope.
  • Upgraded and configured the hardware and servers with memory, video card, real time card, network card, and other peripherals.
  • Responsible to setup and configure new servers and desktop workstations

Confidential, Cupertino, CA

AAP Testing Software Development

Responsibilities:

  • Developed a tracking system for the company to organize their database.
  • Implemented the Human Resources Information System (HRIS).
  • Conducted organization analysis and structure, workforce planning and development to provide the company with efficient human resources.
  • Provided installation and testing for new software.

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