TECHNICAL SKILLS

• Altiris 6.9, Ansible, Auvik, AWS Cloud Apps (CloudFront, Cloudwatch, EC2, IAM, Route 53, S3), Citrix 6.5, Continuum, Datto Backups, Dynatrace, F5 Load Balancers, Github, Jenkins, Jira, Languard, Microsoft Office, Microsoft Exchange, New Relic, NetScaler, NMAP, Remedy, Splunk, Snort, SOCSoter, Symantec Enterprise Products, Veritas Net Backup, VMware Esx 6.0, Webroot, Wireshark.
• Linux Red Hat, Mac OS X, SQL Server 2003 - 2016, Windows Server 2003-2016.
• Debugging. Networking protocols such as TCP/IP, UDP, DNS, DHCP, BGP, EIGRP and OSPF.
• AWS Cloud Apps (EC2, CloudFront, Cloudwatch, IAM, Route 53, S3) Quality Control Testing.

PROFESSIONAL EXPERIENCE

Confidential, Clifton, NJ

Network Engineer

Responsibilities:

• Analyzed system and security logs for security threats, identified malware behavior on network and systems, resolved threats that impacted the integrity and availability of critical mission servers and PII data throughout the infrastructure.
• Deploy and upgrade networking devices such as Cisco Routers, Cisco Switches and Access Points.
• Evaluated and recommended upgrades for network devices, routers, switches, firewalls, SAN devices and fiber channels for optimization throughout network.
• Group Policy Management, created/edited permissions and security policies for users.
• Implementation of disaster recovery, test procedures and training manuals, update SOPS, documentation of network configurations and drawings.
• Management of projects such as office moves, hardware and process rollouts including laptop/software deployments; collaborated with third party vendors, negotiating best prices for warranty renewals and following process for quote and approval.
• Performed Real Time Host Intrusion Detection, mitigation of DD0S Attacks and BOT detection.
• Penetration testing liaison for review and remediation of PCI security/audit requirements.
• Remote troubleshooting using Citrix Agent, RDP and VMware to resolve network latency issues, application failures and fix customer issues.
• Researched and applied software updates, windows patch management using Continuum, SCCM, and anti-virus software updates using Continuum platform services via PowerShell scripting.
• Restoration of files, Datto Backups of Production Servers, configuration and troubleshooting of communication failures to Datto Devices and Servers.
• SAN Administration and management of LAN servers; upgrade firmware to latest versions, manage snapshots and storage allocation.
• Worked with external customers and users to resolve security related issues and web application attacks; enrolled users within Cyber Security Awareness Training, customized Security Training Campaigns, ran Performance metrics for user’s phishing proneness and educated users on scores.

Confidential

Infrastructure Systems Support

Responsibilities:

• Cisco Checkpoint Firewall configuration, review bandwidth utilization reports for anomalies, deployment of networking equipment such as Cisco routers and switches.
• Creation of monitors, alarms and email alerts to notify Developers, GNOC and SysAdmins of disk space utilization, memory usage, services and connectivity of all servers across network.
• Created Firewall rules, checked SPLUNK denials and inclusions, reviewed application, system and security logs for intrusion detections and errors.
• First point of contact for escalation of system issues, service disruptions and application failures, reduced outage time by 20% by implementing threshold monitoring and early warning alerts.
• F5 monitoring, ensured Load balancing of servers/members across pools, verify network traffic and analyze even distribution of transactions across network.
• Identified potential security threats, ran Dynatrace and New Relic to pinpoint application errors, system issues and network disruptions/outages.
• Linux updates for compliance servers using Ansible; ran scripts to ensure functionality of systems.
• Managed migrations and assisted in a team of engineers to perform migrations of traditional/legacy network security platforms to current/next generation technologies.
• 2008-2013White Hat scans for websites and credit card processing sites to address vulnerabilities such as brute force cross site scripting attacks, dos attacks and sql/ssl injections.

Confidential

Systems Engineer

Responsibilities:

• Administration/creation of user accounts, distribution lists and mail boxes using Active Directory. 2004-2008
• Data center, network drops and patch panel cabling, ups alarms and system logs maintenance, daily monitoring of mission critical servers for errors and alarms.
• Deploy and upgrade Dell Power Edge servers, HP ProLiant and IBM Blade servers.
• Installation and maintenance of VMware and its software suite onto workstations and servers.
• Monitoring of network performance and connectivity for all devices and servers to ensure optimization and maximum functionality.
• Provided vendor training to Duty Managers and Operations Managers on system operation, computer networks and application development to operators, technicians and engineers.
• Remote troubleshooting using Citrix Agent, resolved network latency issues, documented resolutions within Web Service Desk.
• Served as Lead Engineer and managed technicians and engineers to provide after -hours support for various projects and multiple facilities throughout New Jersey, New York and PA.
• SCADA and RPU’s maintenance and monitoring, ensured communications and uplink between field equipment and existing infrastructure.
• Sybase and SQL servers’ maintenance, monitored health, replication status and disk space.

Confidential

Help Desk Analyst

Responsibilities:

• Attend training classes and use self-study products to keep skill set up to date.
• Answered all questions relating to Windows, software and hardware connected to the WAN.
• Load Balancing, error load/file check correction, monitoring of Oman queues and RIP Servers.
• Maintained a First Call Resolution of 75% and achieved departmental goals and Help Desk initiatives through continuous improvement and development of SOPS and training manuals.
• Meet with Supervisors, Technicians and Upper Tier Support Staff to discuss optimization, efficiency improvements and expanded duties of IT Department.
• Supported 1500 clients, provided solutions for problems related to hardware faults and software applications with the use of Altiris Carbon Copy and Remote Desktop.
• Trouble-shooting of workstations and laptops, resolved issues involving Microsoft Exchange and Office, repaired, logged and followed up on users’ tickets via phone or email.
• VPN support for reporters, home-workers and mobile staff.