Network and Voice Architect and Engineer Resume New York, NY - Hire IT People

OBJECTIVE

To provide outstanding service for the customers of DataSource .

SUMMARY

Designed, configured and installed many Cisco CallManager servers 3. (1) - 11.x for customers
Designed, configured and implemented many Cisco Unity servers 3.1(5)-11.x for customers
Designed, configured and implemented many complex dial plans for customers
Designed, configured and implemented many Cisco Integrated Service Routers running CallManager Express for customers
Designed, configured and implemented many Cisco Integrated Service Routers running Unity Express for customers
Designed, configured and implemented many Cisco UCC Enterprise servers for customers utilizing CVP, VXML Gateways, CAD, Finesse and CUIC
Designed, configured and implemented many Cisco UCC Express servers for customers.
Utilized ACD, CMS, ICM, IVR, Outbound Dialer, Agent Desktop and Call recording
Migrated customers from Legacy PBX (Avaya, Nortel and others) to Cisco Unified Communications Manager
Migrated customers from Legacy Contact Center (Genesys, Ring Central) to Cisco Contact Center solutions
Configured many Voice Gateways for PSTN access by Cisco CUCM utilizing SIP, SIP Trunking, PRI and Centrex
Designed configured and implemented Cisco Telepresence, WebEx and Skype for Business instances
Designed, configured and implemented Cisco Emergency Responder servers for customers
Monitored, maintained and made configuration changes for Cisco Unified MeetingPlace 5.4-8.x
Designed, configured and implemented many Cisco VPN 3000 Concentrators, 3002 hardware clients, ASA 5500 series and IR routers for robust VPN connectivity for customers
Designed, configured and implemented many Cisco 800, 1600, 1700,1800,2600,2800, 3600, 3700, 3800 and 7000 series of routers for WAN connectivity for customers
Designed, configured and implemented many Cisco 2800, 2900, 3500, 3700, 4500, and 6500 series switches for customers
Designed, configured and implemented many Cisco PIX 500 series firewall and ASA 5500 series appliances for customers
Designed, configured and implemented many Cisco 1000, 1100, 1200, 100, 300, 500,1800, 2800 and 3800 series Wireless Access Points, 1300 and 1400 series Wireless Bridges and 5500 and 8500 Wireless LAN Controllers
Utilized many networking software tools for management, accounting, HelpDesk, Ticketing and authentication such as Cisco ACS, Cisco ISE, Cisco UCS Director, Cisco VMS, CiscoWorks for Windows, CiscoWorks LMS, Cisco DNA ServiceNow (with Orchestration), Solarwind’s Orion, CiscoWorks ITEM and Cisco WLSE
Designed, configured and implemented many Microsoft Windows 2000, 2003, 2008 and 2012 Active Directory Networks for customers
Designed, configured and implemented many Microsoft Exchange 2000, 2003, 2007, 2010 and 2013 infrastructures for customers
Designed, configured and implemented many SharePoint Server 2003, 2007 and 2010 installations
Designed, configured and implemented many Microsoft SQL Server 7, 2000, 2005 and 2008 R2 installations
Oversee all daily technology systems management and development issues in association with a systems integration business being partners with Cisco and Microsoft

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Network and Voice Architect and Engineer

Responsibilities:

Day to day admin level work of all Cisco Collaboration systems
Configure phones and users for expansion project
Day to day admin level work for Cisco Prime Infrastructure
Management of Cisco Security
Management of Cisco Wireless network
Network Monitoring with Solarwind’s Orion, Cisco DNA

Confidential

Network and Voice Architect and Engineer

Responsibilities:

Rebuilt entire Voice Collaboration infrastructure (CUCM, CUC, CER, UCCE and AC) onto new VMs and migrated users to new platform.
Installed new Telepresence end points and managed existing end points
Expand existing Telepresence with additional end points
Integrated Skype for Business with existing systems.
Configured and installed instance of Cisco Prime Collaboration
Configured and installed instance of Cisco ISE
Monitor and manage voice and data infrastructure with Solarwind’s Orion and Cisco UCS Director
Built Workflows for service automation, handled change and asset management and using ServiceNow
Setup Standard Operating Procedures (Backups, updates etc.).
Provided complete system documentation

Network and Voice Architect and Engineer

Confidential

Responsibilities:

Day to Day management of CUCM, CUC, CER, UCCE
Optimize network for voice traffic with VLANs, QoS
Managed and maintained Skype for Business installation
Configured and installed Cisco Telepresence servers and end points
Configured and installed Cisco ISE
Monitor and manage voice and data infrastructure with Cisco Prime and Cisco UCS Director
Resolve Voice and Data issues and trouble-tickets
Day to Day management of network security

Confidential

Network Engineer

Responsibilities:

Day to Day management of CUCM, CUC, UCCE, CUPS
Monitor and manage voice and data infrastructure with Solarwind’s Orion
Administration of Microsoft Exchange Server
Monitor and manage network security infrastructure

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Network And Voice Architect And Engineer Resume

New York, NY

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