TECHNICAL SKILLS

• Active Directory, Azure AD, Active Sync, DHCP, DNS, LDAP, WINS, and GPOs
• Data Center Management and Administration
• Cisco Data Center Network Manager/SAN Fabric Manager
• DELL/EMC Centera, VPLEX, VNX5300, VNX7500, VNX8000, VMAX, and DELL/EMC RecoverPoint, Data Domain, and Unity 400 Systems
• Hyper - V, VM deployment and configuration, and Failover clustering
• Microsoft Windows Server NT, 2000, 2003.2008R2, 2012R2, 2016, and 2019
• Microsoft Exchange 2003, 2007, 2010, 2013, Exchange O365
• Microsoft OS 3.1, 97, 2000, ME, XP, Vista, Win7, Win8, win 8.1, and Win 10 Enterprise
• Microsoft SharePoint 2007, 2010, and 2013, 2016, and O365
• Microsoft Exchange 2003, 2007, 2010, 2013, Exchange Online - Design, Planning deployment, and Recovery
• Microsoft WSUS, SCCM, SCOM, and Windows MDT
• SonicWALL, SonicWALL VPN, SSL VPN, and SonicWALL Security
• Exagrid Storage, EqualLogic Storage, and PURE Storage, NetApp Storage Units
• NetApp On Command Unified manager
• Veritas NetBackup, 7.1. 8.0 and 8.1.1
• Veeam Backup, and Commvault Backup
• Salesforce, BMC Remedy, and Track IT Ticketing Systems
• VMware ESXI, VMware VCenter Server, vSphere

PROFESSIONAL EXPERIENCE

SAN Engineer/Backups & Data Protection Engineer

Confidential, Washington, DC

Responsibilities:

• Design, analyze and implement multi - level storage and backup platform systems
• Identify and define software and hardware problems, and develop viable solutions and alternatives
• Use system utilities to effectively resolve hardware and software problem
• Apply Information technology advancements to existing system environments
• Establish, meet objectives and effectively facilitate project planning and deployments
• Manage and deploy high availability/high scalability Storage Units, SAN Fiber Switches, Routers and data center equipment
• Identify, troubleshoot and resolve system hardware and software problems of Windows, NAS, SAN Switches, and SAN storage appliances, VMWare Clusters, Veritas Backup appliances and Veeam Backup technologies
• Install, configure, test, troubleshoot, administer, monitor, and maintain various operating systems, associated software, virtual management systems, servers, network systems, clustering, storage, and software applications
• Implement storage architectures that utilize industry best practices
• Provide analysis of hosts and storage environments, both physical and virtual, and perform necessary actions to avoid deficiencies and interruptions of service
• Manage external vendors/outsourcing partners as appropriate to enhance execution capabilities
• Configure and maintain data replication, mirrors, and snapshots between source and target locations for high availability and D/R purposes
• Define and support storage (NAS and SAN) and monitor network performance for areas in need of improvement and reconfiguration.

IT Director

Confidential, San Juan, Puerto Rico

Responsibilities:

• Oversee technical projects in alignment with organizational goals between Fortaleza (Governor’s Office) and PRFAA - Puerto Rico Federal Affairs Administration
• Directed the effective delivery of networks, development, and disaster recovery systems and processes
• Worked with information engineers to find solutions to manage all activities between PRFAA and the Governor’s Office
• Supervised a team of workers, while working closely with management, external vendors and advisors
• Prepared financial budgets and presenting proposals for capital projects to senior executives
• Researched and recommending new products
• Lead efforts to improve IT processes
• Oversee all technology operations and evaluating them according to established goals
• Devise and establishing IT policies and systems to support the implementation of strategies set by upper management
• Analyzed the business requirements of all departments to determine their technology needs
• Oversee all technology operations (e.g. network security) and evaluate them according to established goals
• Devise and establish IT policies and systems to support the implementation of strategies set by Puerto Rico Government standards
• Analyze the business requirements of all departments to determine their technology needs
• Purchase efficient and cost-effective technological equipment and software
• Inspect the use of technological equipment and software to ensure functionality and efficiency
• Identify the need for upgrades, configurations or new systems and report to upper management
• Coordinated IT managers and supervise computer scientists, technicians and other professionals to provide guidance
• Control budget and report on expenditure
• Assisted in building relationships with vendors and creating cost-efficient contracts.

Senior Systems Administrator/Technical Support Engineer/Technology Partner

Confidential - Washington, DC

Responsibilities:

• Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly
• Monitor datacenter health using preexisting management tools and respond to hardware issues as they arise; help build, test, and maintain new servers as needed
• Maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments
• Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed
• Perform routine/scheduled audits of the systems, including all backups
• Manage the day-to-day operations of host computers by monitoring system performance, configuration, maintenance and repair. Ensures that records of system downtime and equipment inventory are properly maintained. Applies revisions to host system firmware and software. Works with vendors to assist support activities.
• Performs troubleshooting as required. As such, leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.
• Establishes guidelines and methods for the installation and management of the host computer operating systems, disk arrays, fiber channel switches, tape libraries and other components.
• Ensures high availability and acceptable levels of performance of mission critical host computer resources.
• Develops procedures to maintain security and protect systems from unauthorized use, acts of nature and user abuse.
• Develops procedures, programs and documentation for backup and restoration of host operating systems and host-based applications.
• Develops tools, procedures, and training sessions for Operations, Client Support and Systems Development staff to assist with work.
• Manages the data center and computer host systems including hardware, software and equipment such as air-conditioning system, UPS (uninterrupted power system) and fire protection system.
• Stays current with technological developments in systems administration technology and recommends ways for staff and customers to take advantage of new technologies.

Senior systems Administrator/ System Engineer

Confidential, Washington, DC

Responsibilities:

• Perform changes to OS, databases, applications, servers, storage, network, and backups in the data center as well as development environments
• Administer and troubleshoot issues relating to all the changes
• Attend change and release management meetings to ensure communication of approved and planned changes
• Provided 24x7 team to perform all maintenance, and support operations globally
• Engineer/assist in developing solutions aligned with security, uptime and performance
• Address critical operational issues
• Design, implement, and provide engineer support of the Windows ecosystem including; server, file systems, AD, GPO, DNS, DCHP in physical and virtual environment; VMware, Cloud, Storage etc.
• Design, build, test, implement and maintain Windows infrastructure (compute; server and end user, storage, and business continuity)
• Create and maintain accurate documentation related to architecture, designs, procedures, standards, vendor product selection and integration
• Participate in capacity planning, performance monitoring and maintenance planning to ensure high availability
• Strong knowledge of enterprise platforms, tools and software including: Active Directory, GPO, DHCP, DNS, SCCM, IT Security, Antivirus, Single Sign-on, and Performance Tuning
• Thorough understanding of technical principles and general knowledge of related disciplines including servers, storage, networking, operating systems, middleware and desktop
• Rebuild existing or install new servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.

Systems Administrator/System Engineer

Confidential, Herndon, VA

Responsibilities:

• Supervise, support, plan, coordinate, and implement information technology support for all users and systems across the entire COX cloud
• Install, maintain, and administer computer networks and related computing environments, including Servers, Virtualization, SAN, computer hardware, Operating systems, application software, etc.
• Plan, coordinate, and implement network security measures to protect data, software, and hardware
• Research, test, and evaluate new technology to implement it or recommend implementation
• Diagnose hardware and software problems, and replace defective components
• Perform Data backups and disaster recovery operations
• Install, Configure, and support LAN/WAN, and VPN equipment
• Coordinate with vendors and/or company personnel to facilitate purchases
• Support infrastructure services in all areas needed: Storage networking, load balancing, Operating systems, network security, Active Directory, server virtualization, systems, and network administration
• Identify, diagnose, and resolve network problems including network connectivity, traffic utilization, etc. using available tools in a timely fashion
• Blackberry Server infrastructure manger, responsible for the infrastructure installation, upkeep, management, user creation, and policies.
• Standard system administration duties including server install, system application install, patch, and management, Windows problem determination, and resolution
• Create and maintain comprehensive documentation as it relates to server and network topology, equipment, and configuration(s)
• Supervise, test and execute disaster recovery plans for business continuity
• Manage, Maintain, and troubleshoot Microsoft Exchange servers
• In charge of after-hours upgrades, troubleshooting, and emergency response as needed
• Create, request, and present technical specifications and requirements for purchasing of new servers, networking equipment, and devices
• Provide Tier 1 thru 4 full 24/7 support for users and the entire infrastructure.