SUMMARY:

Nineteen years’ experience with twelve years System Administration/Network Administration experience, eleven years storage administration, and seven years technical/people management experience.

TECHNICAL SKILLS:

• Worked with many backup software packages including: CommVault Enterprise and express versions 5.9, 6., 7.0, 8.0, 9.0 and 10, EMC Networker (Legato), Confidential Tivoli, Yosemite Backup, Microsoft Data Protection Manager, Backup Exec versions, 9, 10, 10D, 11D and 12D and NT Backup. Software platform experience includes: Solaris, RHEL, Windows NT, Windows 2000 (Advanced Server and Professional), Windows XP, Windows 2003, Windows 2008, and 2012. My experience with hardware platforms includes: Confidential PowerEdge’s, Power Vaults, EMC devices, NetApp, Data Domains, Laptops, desktops with dual processors, standard machines and many others.
• Designed and configured networks at various locations and configured 3Com Communications servers, Cisco Routers, firewalls (limited), and switches (Brocade, McData, and Cisco).

PROFESSIONAL EXPERIENCE:

Confidential

Senior Storage Administrator

Responsibilities:

• Design, implement, and manage storage environment consisting of NetApp FAS architecture
• Administer fiber channel SAN infrastructure from end to end (MDS)
• Manage and maintain firmware upgrades as necessary for SAN environment
• Setup and modify zoning as necessary for new and existing servers
• Plan and implement SAN migrations to new platforms as necessary parts of life cycle refreshes
• Perform capacity planning for storage and IO performance
• Performs break - fix resolution & root-cause identification of incidents
• Maintenance on NetApp hardware and software
• Provide technical expertise and troubleshooting of NetApp and VMware systems
• Manage NetApp CDOT 8.2 and VMWare 5.5/6.0
• SnapMirror, SnapVault and FlexClone
• Manage replication, snapshots, data migration
• Recommend/Research new enterprise data backup products.
• Administrate CIFS and NFS shares
• Reporting using OnCommand Unified Manager
• Create user accounts, groups, and assign permissions using active directory

Confidential

Storage Engineer

Responsibilities:

• Architect all new storage solutions/requirements for the CommVault suite
• Configure EMC devices to support new storage requirements
• Configure network devices to support new solutions.
• Direct network team in configuration of switches and NICs
• Maintain CommVault 9/10 environment for 1000+ clients
• Implement, optimize, and perform troubleshooting for installations of CommVault
• Perform maintenance on all storage systems as required
• Preform systems upgrades and maintenance on all attached storage/NAS devices (EMC, Data Domain, Netapp)
• Preform migration of clients from legacy software to current
• Provide training for L1/L2 members as required
• Provide technical expertise to all groups during Severity 1 outages (SAN, DB, Wintel, Management)
• Complete solution design on an enterprise-wide basis (Storage, Server, Network)
• Monitor and troubleshoot EMC Data Domain devices and replication
• Create monthly performance reports and identified trends in data sizes
• Setup real time alerting/monitoring processes for our L1/L2 teams
• Identify Windows and Linux (RHEL) errors concerning backup faults
• Author walking papers for changes submitted by the storage teams
• Create and presented root cause analysis documentation (RCA)
• Manage countermeasure implementation
• Identify and worked hardware issues through resolution.
• Track data trends and growth
• Wrote employee year end reviews

Confidential

CommVault Systems Engineer/Architect

Responsibilities:

• Performed discovery while engaging with the customer to understand key technical, financial, operational, and business issues that can be mitigated or alleviated with the CommVault Simpana suite.
• Distilled the discovery into a concise message, outlining the salient technical, business, operational, and financial inefficiencies/challenges that the Simpana suite addresses.
• Configured network devices in the environment to support new backup infrastructure
• Created infrastructure design documentation to present to customer before onsite arrival.
• Followed design documentation to install/configure network devices to support the solution
• Created and present the business case surrounded by merits of a Simpana solution to C-level executives.
• Proposed and demonstrated the CommVault Simpana suite of products through the use of demo’s, white board, pilots, "proof-of-concepts", and presentations.
• Owned the technical relationship with CommVault accounts.
• Developed strong customer relationships, ensuring that technical account management best practices are being followed by the systems engineering team.
• Worked with internal departments (sales, support, marketing, development), as appropriate, to ensure success during sales campaigns and/or to ensure the customer experience is extremely positive.
• Managed delivery of all services to CommVault clients
• Interviewed potential candidates for various internal positions
• Managed delivery of consulting services throughout all phases of the customer / project life-cycle from conception, planning, implementation and through to Post-Implementation.
• Architected creative and innovative CommVault Simpana solutions aimed at solving business, operational, and financial issues.
• Contributed to technical white papers and solutions guides.
• Managed time to perform all requested activities within a limited time range
• Trained end users/companies on all assets of the software
• Trained System/Backup Administrators on software use

Confidential

Storage Analyst

Responsibilities:

• Performed troubleshooting for more complex software and hardware problems including Disaster & Recovery, alternate Operating Systems and SAN environments
• Installed, configured, and performed troubleshooting for the following agents installed on CommVault Simpana and Galaxy software in multiple customer environments:
• VMWare ESX
• Vsphere
• Oracle (including RAC)
• SQL
• SharePoint (databases and documents)
• Exchange
• Assisted customers with configuration and installation of backup software and storage environments
• Zoned network switches to include Brocade, McData, and Cisco
• Advised customers on correct server, network, and application setup
• Documentation of all installation and problem resolution in an online fluid database
• Trained new members on troubleshooting, policy, and etiquette
• Technical support and configuration of all Confidential robotic tape libraries including PowerVault units 110T, 114T, 122T, 124T, 132T, 136T, TL2000/4000, and ML6000
• Technical support of SAN/NAS devices to include (EMC, DD, Netapp, and all storage attached to Confidential branded hardware/software) on multiple operating systems (UNIX, RHEL, Windows Server)
• Performed hardware troubleshooting by running both hardware and software tests, specific to issues present
• Performed troubleshooting for the following backup softwares:
• Symantec Backup Exec versions 9 thru 2010
• CommVault Galaxy versions 5.9 thru 9
• Simpana (CommVault Enterprise) versions 5.9 thru 9
• Netbackup
• Tivoli
• EMC Networker (Legato)
• Windows native backup (NTBackup)
• Microsoft Data Protection Manager (DPM)
• Performed problem investigation and research to resolve Enterprise OS, Application, or Networking issues:
• Acted as a liaison between hardware/software vendors and clients to ensure timely resolutions
• Coordinated corrective action processes among cooperating internal & external resources and groups:
• Product Support, Engineering, Manufacturing, Sales groups
• Vendors, 3rd party integrators, VARs, resellers, and business partners
• Provided guidance, leadership, technical consultation and training to less experienced team members
• Investigated product and customer issues using vendor-supplied resources
• Authored and provided comprehensive documentation of problems and solutions using appropriate information systems
• Developed and deliver training materials within the group, to other groups within the EEC, as well as other regions
• Configured fiber channel switches (Brocade and McData) including setup and zoning

Confidential

Systems Administrator/Team Leader

Responsibilities:

• Lead administrator/Manager in the setup of the Theatre Battle Management Core Systems - Unit Level (TBMCS-UL) network on Pope AFB, NC, and responsible for the system administration of 165 pieces of equipment including Confidential PowerEdge 2650’s, Confidential PowerVault 220S’s, Cisco 3550 and 3745’s, HP 1300 and 2600 printers, Confidential Optiplex G280 desktops, and Confidential Latitude D600 laptops.
• Built 4 Confidential PowerEdge Servers with Windows 2000 Advanced Server, Configuring internal and external RAID arrays, network names and bindings, clusters, Private network adapter for MSCS, Double Take Replication, Veritas Backup Exec and Security
• Setup Failover/Failback groups, Virtual servers and Clustered file shares.
• Configured Cisco 3700 Router to allow base network connectivity
• Changed files and IP Addresses on all client machines to allow connectivity to the Confidential PowerEdge servers.

Confidential

Network Operations Center Manager

Responsibilities:

• Daily direct supervision of 20+ Systems administrators
• Wrote EPR’s for direct reports based on yearly performance
• Managed day to day operations of air force communications center
• Delegated tasks based on troops experience/work level
• Preformed disciplinary actions if needed
• Kept all Windows systems and servers running with a 99% uptime
• Assisted employees with questions on customer service, technical issues, company procedural issues and computer operations
• Supervised and maintained the daily operations of the Image Product Library, on a UNIX based server.
• Trained users and created written training manuals on Windows applications, imagery data servers (IPL), Theater Battle Management Core Systems (TBMCS), and Microsoft Exchange Administrator, Enterprise Directory Manager.
• Administered day-to-day operations of four functional Windows servers
• Assisted network users with any problems related to hardware, software or network connectivity issues.
• Installed and configured intelligence servers, preventing intrusions to the communications network
• Assumed subject matter responsibilities on the Tactical Receive Suite and orchestrated hardware upgrade to server based platform.
• Provided worldwide connectivity for satellite operations
• Established real time communications configurations via computer terminals and patch panels
• Pre-tested antennas and ground computers
• Performed communications monitoring, troubleshooting, fault isolation, and restoration
• Primary trainer for 20+ satellite communication experts
• Primary controller for new launches