SUMMARY

• Recently completed 295 hours of Advance IT Technical Training over 1,405 academic class room hours total
• Designed, created and programmed an E - Commerce website which resulting in “Best in Class” award by Computer World Magazine and website resulted in $1B in on-line income during the first year for the company for which the website was designed
• Led Administration and Development teams to achieve high productivity to increase up time by 50%. Resolved user problems to lower user complaints by over 50%
• Designed and presented technological hardware designs to U.S. Joint Chiefs of the First Interactive. Simulator Design. The system is now the basis for all such simulators used by the U.S. today
• Served as an Engineering Spaceflight Systems Specialist and Video Systems Engineer for NASA Special Projects Space flight program on both the space flight video documentation team, improving systems performance. Systems Engineer designing and constructing systems for both the NASA Special Space Flight Program and the International Space Station
• Developed an enhanced user experience through a post service information email that delivers links to material on present version of Lotus Notes in user on the 24X 7 website and link to other information in the form of laminated information sheet on present Lotus Notes, Outlook 365, Skype, and Windows 10 to enhance user experience through technical knowledge of the product in use. Documented Administration knowledge transfer in the form of a work book format
• IT manager who’s groups always won awards for outstanding work
• Published author of several books and a training CD

TECHNICAL SKILLS

• AWS Cloud Solutions Architect Enterprise Solutions Architect AWS Cloud Practitioner Professional Systems Engineer
• Amazon VPC Amazon EC2 AWS Direct Connect, Elastic Load Balancing
• Auto Scaling Amazon EBS
• Amazon S3 Cloud Front
• Amazon Glacier Amazon RDS
• DynamoDB, Amazon Redshift ElastiCache
• Lotus Notes/Domino Administration Lotus Notes Email
• Lotus Notes/Domino Development Lotus Notes Sametime
• Windows Server 2000, 2003, 2008, 2012 R2, 2016 Network Administration
• Exchange Email Server 2016 Server Administration
• Office 365 Email Server Infrastructure Architect
• SharePoint Microsoft Teams
• IT Security Specialist (Hardware) Skype for Business
• Workflow Management Productivity Management
• Remote access and VPN SANS Storage addition
• BOMGAR Remote software Graphic Artist
• Adobe Acrobat 9.0 Professional Extended Adobe Photoshop CS5
• Adobe CS5 Creative Suite 5 Master Collection Dreamweaver CS5 Web

PROFESSIONAL EXPERIENCE

Confidential

Professional Systems Engineer

Responsibilities:

• Orchestrated Administration for Application Server, Mail-In, HTTP and Global Change Activity Request (GCAR) Database Servers for North America, of Windows Servers 2003, and 2008 in remote data centers installed updates as needed
• Coordinated user troubleshooting services as the Workflow Manager for North America Lotus Notes Group using Remedy 7 software, managed service requests for all of North America, assigned tickets to proper person for resolution
• Evaluated Software changes proposed in company systems as the North American Global Change Activity Request (GCAR) Representative for Global Change Activity Request (GCAR) World Wide Change Control Delivery Centers for North America region (approval board member), a worldwide company change control board, wrote request for the board, after meeting analyzed changes for analyzed changes for possible outages that could occur that would affect North American group up times, sent notices as required when possible outages that could occur
• Evaluated prospective Network Changes as the North American Converged Global Enterprise Network (CGEN) Representative for Converged Global Enterprise Network (CGEN) a World Wide Change Control Network Systems Delivery Centers for North America region (approval board member), a worldwide company network change control approval board, wrote request for the board, after meeting analyzed changes for possible outages that could occur that would affect North American group up times, compiled possible outages reports and sent notices as required when possible outages could occur
• Operated as one of the System Administrator of Corporate Communication Castcadia corporate broadcast system team affecting corporate messaging system operations, trouble shoot system issues and managed output to the corporation worldwide, helped corporate communications department with broadcast issues
• Performed instillation of Storage Area Network (SANS) addition of storage capacity as needed to Global Mail-in application and database application server systems, added storages to server after sans team installed the drive hardware, added and configured new Storage Area Network (SANS) hard drives as required and moved files between drive creating referral links from old drive to new location of the file on the newly added drive
• Recognized as the go to person for all Windows 10 Android Cellphone Expert for troubleshooting issues and user help issues

Confidential

IBM Security Delivery Specialist and System Management Specialist

Responsibilities:

• Compiled all FDA and HIPPA training results for IBM Customers worldwide, formatted data in Excel to an acceptable format for upload to database and then uploaded data to training to the American Regulatory Documentation and Regulatory Documentation Tool Suite database in Lotus Notes 8.5.3
• Checked all nightly agents every morning, if agents did not run, ran then to see all databases where populated correctly
• Lead the committee for American Regulatory Documentation and Regulatory Documentation Tool Suite
• Lead the committee for Software Change Control
• Used Team Room to develop meeting minutes and agenda, and publish the minutes and agenda in calendar events for transmittal to meeting attendees before new meeting, schedule all committee meetings
• Programmed tools to discover problems in databases and remove issues to reduce problems and trouble tickets
• Removed duplicate FDA and HIPAA training documents, and trouble shot e-signed documents that had not been sent
• Archived training documents not needed after migration to Regulatory Documentation Tool Suite
• Discovered and Archived users in American Regulatory Documentation after migration to Regulatory Documentation Tool Suite
• Ran reports for users on training as need for IBM Management and Customers as requested
• Ran monthly reports for IBM customers on user compliance with FDA and HIPAA training

Confidential

Systems Engineer

Responsibilities:

• Developed website marketing strategy. Consulted as needed on Lotus Notes Domino sites. Performed search engine optimization (SEO) to boost customer website. Increased rating from 75th place to Number 1 on Google and higher rankings on other search engines
• Created websites to customer specification using modern design and web techniques
• Utilized Adobe CS5 Creative Suite 5 Master Collection package and plug-ins for website design
• Designed all custom graphics and created all photographic images and required for customer sites
• Trouble shoot user systems issues both hardware and software
• Installed new systems and moved user data from old systems to new systems
• Trouble shoot user network issues, redesigned networks as needed and installed upgrade equipment
• Consulted on software to best give the business best results
• Added streaming video to user website to sell business processes
• Developed pdf newsletter for online delivery to replace postal mail out version reducing cost for business
• Tested wireless security to keep out hackers to secure business network Tested wireless security to keep out hackers to secure business network
• Created Facebook page for business to market business to increase sales
• Shot photographs and product photographs for all website pages as needed
• Consulted on product web marketing to improve sales for the customer